Amazon slacking

[Delvis]

I ordered some coolant on the 11th for next day delivery (prime) still haven't got it. Been fobbed off twice with offers of updates.

Wish I had just bought it from OcUK but forgot at the time .

Have you contacted the shop directly? Or is it an actual amazon product

 

[Mynight]

Have you contacted the shop directly? Or is it an actual amazon product

It says "Sold by: Amazon EU S.a.r.L." although on the product page it says sold by another company so I'm unsure. I presume they only offer prime on what they stock themselves.

Just rang them for the third time just now as it was expected yesterday. Rudest customer rep I've ever spoken to.

"And what do you want me to do about it?" I was polite and they just cut me off .

Sod them, cancelled and ordered from OcUK. Will get here quicker .

Edit: Apparently the order can't be cancelled .

 

[Haze]

As it has been pointed out before, in many other threads, you have to remember a lot of this stuff does not come from Amazon any more, it comes from sellers like eBay....

 

[Delvis]

It says "Sold by: Amazon EU S.a.r.L." although on the product page it says sold by another company so I'm unsure. I presume they only offer prime on what they stock themselves.

Just rang them for the third time just now as it was expected yesterday. Rudest customer rep I've ever spoken to.

"And what do you want me to do about it?" I was polite and they just cut me off .

Sod them, cancelled and ordered from OcUK. Will get here quicker .

Edit: Apparently the order can't be cancelled .

Email and cancel or complain, make sure to do it through Amazon.

Alternatively have you looked here: https://www.amazon.com/gp/help/customer/display.html?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201976060nodeId=595034

 

[Nikumba]

If you guys saw Amazon from the side I’ve seen (the transport and distribution hub side) you’d be frankly amazed that your things arrived a: at all, b: in one piece or c: haven’t ended up mixed up with a different item.

The “fulfilment centres” as they call them are chaotic and security go out of their way to enforce a no photography ban - they don’t want photos or videos of how items are “sorted” i.e. thrown around getting into the public domain...

To be fair, Hermes and others are no different.

If you have seen Amazon from that side, you would know Fulfillment centers are not chaotic just often very busy, the fulfillment centers are where your items are picked and packaged, these are then sent to sortation hubs, then out to delivery stations then broken down into routes just like Royal Mail and other couriers do.

Kimbie

 

[dirtychinchilla]

This happened to me last week.

 

[Psycho Sonny]

I suspect so many people are doing this that it’ll stop. Every thread on here has the same standard advice and you just know there are scrotes that abuse stuff like this.

there is a guy on here that waits until it says order within the next 2 mins to get it next day. just so he can phone up and complain that it never came the next day so he gets a free month and was advocating to others to do the same.

 

[Haggisman]

there is a guy on here that waits until it says order within the next 2 mins to get it next day. just so he can phone up and complain that it never came the next day so he gets a free month and was advocating to others to do the same.

If he orders within the specified timescales then how is that abuse? If Amazon aren't able to provide next day delivery in the timescales promised*, then they shouldn't offer it. How long before the cut off would you feel reasonable to not be abuse? 5 mins? 10 mins? An hour? The correct answer is if course 0 mins, there's a set cut off time for a reason, if that's too late for them to keep to the next day delivery then it's Amazon's problem, not the customer's.



*unforseen circumstances aside

 

[Diddums]

If he orders within the specified timescales then how is that abuse? If Amazon aren't able to provide next day delivery in the timescales promised*, then they shouldn't offer it. How long before the cut off would you feel reasonable to not be abuse? 5 mins? 10 mins? An hour? The correct answer is if course 0 mins, there's a set cut off time for a reason, if that's too late for them to keep to the next day delivery then it's Amazon's problem, not the customer's.



*unforseen circumstances aside

Whilst technically correct, it's still a dick move.

 

[builder22]

Think the point is they don't need it next day and are hoping it fails just to claim the free month. Placing multiple orders of single items etc...

I'm not sure its worth sitting there 'clock watching' Amazon deadlines tbh


No doubt people have spreadsheets set up with different items/sellers deadlines

 

[Haggisman]

Whilst technically correct, it's still a **** move.

In what way? They're paying for next day delivery, they're meeting all the criteria for next day delivery, if Amazon can't guarantee next day delivery after e.g. 23:30 then they should change their cut off time to reflect that and stop misleading their customers

 

[Psycho Sonny]

In what way? They're paying for next day delivery, they're meeting all the criteria for next day delivery, if Amazon can't guarantee next day delivery after e.g. 23:30 then they should change their cut off time to reflect that and stop misleading their customers

they probably could make it. it's probably due to the fact there is a spike in demand at that time to abuse this. if they change it to 23:00 the spike will just hit them at 22:58 instead.

 

[Haggisman]

Thus giving them a whole extra hour to handle that spike...

I think we'll just have to agree to disagree here, I really don't see how it's abuse

 

[Deleted member 651465]

It’s abuse for the reason that it’s not an error... he’s intentionally doing it to game the system. I understand your point that they should honour the next day guarantee but it’s more the intent of the person to exploit the rules.

I wonder how many people order within 2 mins of the window. Let’s be honest, not as many as other times of the day. This leads to the company spending more on premium couriers to ensure it gets there next day. When it doesn’t (as proven) they end up out of pocket, couriers rush around for no reason and the end user gets a free month of prime. Win?

Look what happened to Logitech. They used to give you free stuff so long as you smashed up your old kit. Fast forward a few years and that stopped because people abused the system.

 

[Cavallino]

It’s abuse for the reason that it’s not an error... he’s intentionally doing it to game the system. I understand your point that they should honour the next day guarantee but it’s more the intent of the person to exploit the rules.

I wonder how many people order within 2 mins of the window. Let’s be honest, not as many as other times of the day. This leads to the company spending more on premium couriers to ensure it gets there next day. When it doesn’t (as proven) they end up out of pocket, couriers rush around for no reason and the end user gets a free month of prime. Win?

Look what happened to Logitech. They used to give you free stuff so long as you smashed up your old kit. Fast forward a few years and that stopped because people abused the system.

Morale of the story?

Exploit the system before they twig

Disclaimer: I do not condone such action of course!

 

[Mynight]

Email and cancel or complain, make sure to do it through Amazon.

Alternatively have you looked here: https://www.amazon.com/gp/help/customer/display.html?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201976060nodeId=595034

Not really one for complaining but I have sent them a strongly worded "stop lying to the customer" reply in the how did we do questionnaire.

Ocuk has already dispatched my order so will just stick to them in future. At least CS here is on the ball and legible when they reply.

 

[unKle]

If you guys saw Amazon from the side I’ve seen (the transport and distribution hub side) you’d be frankly amazed that your things arrived a: at all, b: in one piece or c: haven’t ended up mixed up with a different item.

The “fulfilment centres” as they call them are chaotic and security go out of their way to enforce a no photography ban - they don’t want photos or videos of how items are “sorted” i.e. thrown around getting into the public domain...

To be fair, Hermes and others are no different.

Amazon definitely got some distribution/logistic issues behind the scenes. Tesco have a hand in this, in the South East anyway.

 

[jon86]

If they can't fulfill the promise then they shouldn't make it.

... I want what I paid for, which is guaranteed next day delivery ...

... Prime offers guaranteed next day, ...

Amazon UK's website says this about one-day delivery (my emphasis):

If you choose One-Day Delivery, your order will be dispatched with the intention that it's delivered one day after dispatch.

It doesn't look like there is any mention of guaranteed times anymore. Amazon likes to use the words, "intended" and "estimated". It's likely a legal get out clause, if someone was to challenge them on it.

 

[Haggisman]

Amazon UK's website says this about one-day delivery (my emphasis):


It doesn't look like there is any mention of guaranteed times anymore. Amazon likes to use the words, "intended" and "estimated". It's likely a legal get out clause, if someone was to challenge them on it.

Nope.



That definitely says guaranteed...

 

[Rroff]

Just requested a refund on mine - the tracking keeps flipping between it being in Germany and Tamworth UK every hour and now a week late on a supposed next day delivery :s fortunately I wasn't in a tearing rush for the item.

As above my original order showed "Guaranteed" delivery date heh.