• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

AMD 6800 & 6800 XT MBA LAUNCH AT 2PM TODAY - EXTREMELY LIMITED STOCK!

kaiserc said:
This is the best idea so far.
Click to expand...
Thanks kaiser and taunt maybe someone at ocuk will read this and give it some consideration, they have our details and order numbers so i would think it would be near impossible to get around it, i hoped more people here would have backed us up on this idea as it seems to be fair in principle, peoples please comment, regards
 
kaiserc said:
This is the best idea so far.
Click to expand...

Based on what Gibbo said earlier e.g. not being able to take orders before they go online, I don't think that idea works.
Maybe reserve a batch of AIB cards and have them only available on a hidden page only accessible through a special link. Email that link to everyone who managed to "buy" a card but later had it cancelled at 2pm (or whatever time AIBs are going up). To note, the reserved batch doesn't need to equal the amount of orders cancelled (think someone said 700), just a reasonable amount, where your chances of getting one is higher than those on the main page. What card go up on this page? Doesn't matter. What happens if the link is leaked? Doesn't matter. Again, this is just an opportunity for those who had their orders cancelled to get an AIB at increased odds. If someone in that list decides to leak the link, oh well, we are to blame.
Is the idea perfect? No but I think it bypasses the problems Gibbo pointed out with the other ideas (and shouldn't require much manpower to do?)
 
Last edited:
@ScottiB @Gibbo are you going to create a locked sticky thread at the top of the page for the information about the 6000 series card tomorrow please? If it gets posted in this thread its liable to be missed easily. It would be good to know what the plan is for those of us who want to try and get one tomorrow. Thanks.
 
A good idea would be to have a page where you can pick your top 3 options, which gets submitted to OCUK - orders can then be processed in batches depending on what's available, and would also accelerate customer satisfaction as I'm sure a lot of people would be more than happy with their 2nd or 3rd choice as opposed to infinitely waiting for only 1 option (see Asus TUF Gaming RTX 3080).

Customers wouldn't be out of pocket and the site wouldn't nose-dive because you have 1 low asset page vs a full retail pipeline.
 
Mesai said:
A good idea would be to have a page where you can pick your top 3 options, which gets submitted to OCUK - orders can then be processed in batches depending on what's available, and would also accelerate customer satisfaction as I'm sure a lot of people would be more than happy with their 2nd or 3rd choice as opposed to infinitely waiting for only 1 option (see Asus TUF Gaming RTX 3080).

Customers wouldn't be out of pocket and the site wouldn't nose-dive because you have 1 low asset page vs a full retail pipeline.
Click to expand...

Would be a nightmare for payment processing.. all these cards will doubtless have different prices, say a customers payment card is authorised against a £700 price but that card is out of stock and 2n'd choice is a £750 card, now c/s have to call / email customers and rectify the payment disparity, cancel th "actual" order you made then "re-order" the 2nd choice product, send out new order confirmations and payment confirmations or possible refunds ... it's just not manageable. Do you think OCUK has a huge C/S staff sat waiting around for these launches?

The main issue we saw last week was over ordering against available stock.

IT seems the website front end and back stock systems end can not currently be in sync due to multiple factors including variety of payment methods.. if you order direct from OCUK using a cc / dc it seems the system processes it reasonably quickly but extra latency is introduced when customers use amazon pay, paypal, paypal credit etc... When thousands of customers try to order within a minute or two it could take 10-15 minutes for some of those payment methods to be cleared by the provider and actually sent through to the vendor.

We as customers expect the ability to pay with various methods but don't realise the effect that using them actually has on the whole purchase process.

right now the system in place is basically a lucky dip. try and get on the website, try and purchase the product you want then hope it's not been oversold. At least everyone is in the same boat and has equal chance of being able to make a successful order.
 
Last edited:
anybody that leaked a secret link would have to give there cancelation number to and ocuk can check that, they would know who the leaker is and take some action, it would help us people that have to go to work or do not have the bot thing it would seem some people seem to have great luck or unfair advantage somehow, i really dont know how difficult this would be but it may save some work and moaning further down the line, i imagine we all like ocuk and have been customers on and off down the years and dont really want to go elsewhere, what do you all reckon ???
 
OcUK staff have said about 10 times in this thread that they are not able/willing to do any kind of prioritised ordering for people who had cancelled orders on the reference cards last week.

It'll be first come first served tomorrow as it was before. The only difference is that they won't be enabling the buy button on all the cards at 2pm, but rather they will be staggering this throughout the day. Meaning that we'll likely have to be checking the site for multiple hours rather than 30 minutes like last week. It may help keep the site up and running better, but it's definitely going to require a much larger time investment for anyone hoping to buy a card.

It's unclear what information they will be releasing to the forum and when, but presumably there will be some information posted tomorrow, so I'd recommend monitoring this thread, this sub-forum, and Twitter. After that it's the F5 lottery - be fast, be persistent, and hope to have a lot of luck :)

Oh, and don't pay with Paypal or Amazon Pay if at all possible. It's seemingly been confirmed by staff that people who pay with card have a better chance of being higher up the order list; apparently they don't use the time of the purchase confirmation as your 'place' in the queue, but rather they use the time Paypal/Amazon confirm payment back to them. Which could be 10+ minutes later.
 
Rob Parsons said:
Would be a nightmare for payment processing.. all these cards will doubtless have different prices, say a customers payment card is authorised against a £700 price but that card is out of stock and 2n'd choice is a £750 card, now c/s have to call / email customers and rectify the payment disparity, cancel th "actual" order you made then "re-order" the 2nd choice product, send out new order confirmations and payment confirmations or possible refunds ... it's just not manageable. Do you think OCUK has a huge C/S staff sat waiting around for these launches?
Click to expand...

Not really. You’ve selected 3 and should accept a certain price variation given acceptable fluctuations; you haven’t paid anything at that point so once stock lands they email payment requests to the next batch of people (12 hour expiry); if you don't like the card or price, you don't pay and you're cut from the queue (you accepted that you would take either of your 3 selections) - this is a variation on what a competitor is doing (successfully). Also, CS wouldn't need to manage cancellations, queue swapping or stock queries as they currently do, especially if they put together a simple stock update page and referred people to it.

If OCUK are ordering cards from suppliers who are charging inflated prices, those can go up for normal sale.

Rob Parsons said:
The main issue we saw last week was over ordering against available stock.
Click to expand...

Their system isn't able to manage over-ordering, but Gibbo mentioned that they are in the process of overhauling their systems. A competitor successfully stopped ordering after stock ran out so it's definitely a realistic expectation.
 
You must log in or register to reply here.
Back
Top Bottom