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AMD 6800 & 6800 XT MBA LAUNCH AT 2PM TODAY - EXTREMELY LIMITED STOCK!

Miganto said:
Indeed, free delivery based on forum post number rather than money spent / longevity of account on OC itself seems odd, to prioritise sales based on forum account time seems even worse - look at me, 10 years on the forum and i had 1 post until last week. I read a lot here, I gained a lot of knowledge and I spent my money at OC but i'm rewarded less than those that sit here moaning day in day out constantly saying they won't buy anything here.

It's too hard to be fair about who is a 'valued customer' so any kind of pre-requisites will **** off a lot of people, no matter what they do. I'm all for the idea, but in practice it just ****** off the user base. If you know you don't meet the requirements, you will 100% go elsewhere, which may lose them sales if those that do qualify don't buy all the stock. It also negatively impacts new customers as they won't have the 'old timer' buff, so won't try which in turn will just cause a business to collapse.

Bonuses (free delivery / discounts etc) for being a long term customer is good, but giving sole-sale to those people will kill your business.
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So will having a free for all that benefits the scalpers and miners. At least be seen to be doing something to ensure loyal customers are looked after first. The moment the gouged prices started it was game over for loyalty anyway because it was clear they didn't give a **** about anyone other than their share holders.
 
thenewoc said:
So will having a free for all that benefits the scalpers and miners. At least be seen to be doing something to ensure loyal customers are looked after first. The moment the gouged prices started it was game over for loyalty anyway because it was clear they didn't give a **** about anyone other than their share holders.
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I agreed with you and stated that defining 'loyal' is the hard part and will **** of those that consider themselves loyal but don't fit the criteria. Doing something just for the sake of it can cause more harm than good, it needs to be a good idea that does actually benefit those you want to benefit without alienating you from future business.
 
Miganto said:
Indeed, free delivery based on forum post number rather than money spent / longevity of account on OC itself seems odd, to prioritise sales based on forum account time seems even worse - look at me, 10 years on the forum and i had 1 post until last week. I read a lot here, I gained a lot of knowledge and I spent my money at OC but i'm rewarded less than those that sit here moaning day in day out constantly saying they won't buy anything here.

It's too hard to be fair about who is a 'valued customer' so any kind of pre-requisites will **** off a lot of people, no matter what they do. I'm all for the idea, but in practice it just ****** off the user base. If you know you don't meet the requirements, you will 100% go elsewhere, which may lose them sales if those that do qualify don't buy all the stock. It also negatively impacts new customers as they won't have the 'old timer' buff, so won't try which in turn will just cause a business to collapse.

Bonuses (free delivery / discounts etc) for being a long term customer is good, but giving sole-sale to those people will kill your business.
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Totally agree- been a member since Sep '09 and visit here at least once a week (daily recently) but only post when upgrading every few years. Should we go and have a moan somewhere to get past 100?
(*spelling)
 
ScottiB said:
really?
You're relatively new here so I'll forgive you taking comments out of context and not reading the follow up. Banks "dragging their feet" related to the three day bank to bank standard transfer & clear time, which in my opinion, in my day & age is unnecessary and hence "dragging their feet". This comment was made so that those who used payment methods who don't instantly clear refunds wouldn't fear if the funds weren't cleared back into their accounts immediately.

DO NOT try to make anything more sinister out of it than that.

I personally spent over 8 hours on this thread last night answering questions and I've spent most of the day manually processing a few hundred refunds...neither are part of my job description but I'm trying to help our customers to have the situation resolved as quickly as possible.


If you'd read my comments made yesterday you'd know that we've been trying. We've introduced three new "traffic protection" methods since the 3080 launch but, combined, they still couldn't protect us.
We're also in the middle of a significant investment into a new website and a new internal system but it's not as simple as installing something new when you're operating a company of our size, with our traffic levels and you have to keep track of thousands of orders, millions of past orders and millions of items of stock. The development, training, testing and roll out process for these is counted in years, not days.
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While I do get this I have seen other releases for other things limit people coming into the site and forming a que of people giving them 5 minutes to buy the item (with no lag due to limited spaces) and then if you get it you get it.

I understand it is difficult to make the perfect system but next week is there going to be a difference? Currently it seems like there will be no difference which just isn't great news tbh.
 
Gibbo said:
It is 2pm next Wednesday but I won't go live at 2pm as to be frank we don't want this mad rush and considering we have done everything in our power to try and work with the system we have they are still falling over and causing issues.

As such we will launch next Wednesday, but it shall be after 2pm so expect them late afternoon. What we may do is list them at 2pm but not allow ordering, then once the website is stable and traffic levels are more normal we will allow ordering to be enabled as that seems the best approach to try and keep the website online.
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Surely that just gives people time to set bots up to purchase though?
 
Miganto said:
Indeed, free delivery based on forum post number rather than money spent / longevity of account on OC itself seems odd, to prioritise sales based on forum account time seems even worse - look at me, 10 years on the forum and i had 1 post until last week. I read a lot here, I gained a lot of knowledge and I spent my money at OC but i'm rewarded less than those that sit here moaning day in day out constantly saying they won't buy anything here.

It's too hard to be fair about who is a 'valued customer' so any kind of pre-requisites will **** off a lot of people, no matter what they do. I'm all for the idea, but in practice it just ****** off the user base. If you know you don't meet the requirements, you will 100% go elsewhere, which may lose them sales if those that do qualify don't buy all the stock. It also negatively impacts new customers as they won't have the 'old timer' buff, so won't try which in turn will just cause a business to collapse.

Bonuses (free delivery / discounts etc) for being a long term customer is good, but giving sole-sale to those people will kill your business.
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I agree with you mostly, but you come across as taking from the community and giving nothing back. Not that that should be forced, but your case would be stronger if you actively engaged with forum discussion. This forum is a marketing tool for them, and it's entirely driven by poster engagement. They reward that engagement. If no one posted anything the forum would be useless with regards to marketing. So in effect, everyone elses discussion, be it useful or entirely nonsense... has opened up the offer of free shipping or any other perks for you.
 
Miganto said:
I agreed with you and stated that defining 'loyal' is the hard part and will **** of those that consider themselves loyal but don't fit the criteria. Doing something just for the sake of it can cause more harm than good, it needs to be a good idea that does actually benefit those you want to benefit without alienating you from future business.
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I don't really think it's that hard and certainly doing something like what I suggested would be better than the current situation of not doing anything other than just opening the doors to a mad rush.
 
413x said:
Is this for real?

3ECqgIA.png
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I Genuinely like it
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Still lacking in connectors though.

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LtMatt said:
Definitely an interesting and new look. The 5700 XT Red Devil was built like a tank, and this looks like an even bigger tank.
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My Red Devil 5700XT was arguably the best card i ever owned for look and feel, it just felt really well built and premium, whisper quiet, exceptionally cool etc... really sad i sold it.
 
I bought a 6800 @11am this morning. its said it was in stock and 10+ stock. Please tell me this was actually in stock and overclockers haven't pulled a scan style "preorder".
 
Chrisc said:
yep i have, there are some right self entitled gimps.

i managed to grab a Vega64 on launch day from here. Not sure they were quite as in demand though.
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I got Vega 64 Liquid here on lunch day too. Very small stock, I believe but luck was on my side :) Not this year...
 
KentMan said:
My Red Devil 5700XT was arguably the best card i ever owned for look and feel, it just felt really well built and premium, whisper quiet, exceptionally cool etc... really sad i sold it.
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I'm holding into mine until I can replace it with the 6800 XT version.

I do find the new one ugly but in all honestly I'm not into RGB and PC components display so I couldn't care less about how it is going to look like in my closed case. As long as it's powerful and runs quietly I'll be happy to buy one from OC UK!
 
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