really?
You're relatively new here so I'll forgive you taking comments out of context and not reading the follow up. Banks "dragging their feet" related to the three day bank to bank standard transfer & clear time, which in my opinion, in my day & age is unnecessary and hence "dragging their feet". This comment was made so that those who used payment methods who don't instantly clear refunds wouldn't fear if the funds weren't cleared back into their accounts immediately.
DO NOT try to make anything more sinister out of it than that.
I personally spent over 8 hours on this thread last night answering questions and I've spent most of the day manually processing a few hundred refunds...neither are part of my job description but I'm trying to help our customers to have the situation resolved as quickly as possible.
If you'd read my comments made yesterday you'd know that we've been trying. We've introduced three new "traffic protection" methods since the 3080 launch but, combined, they still couldn't protect us.
We're also in the middle of a significant investment into a new website and a new internal system but it's not as simple as installing something new when you're operating a company of our size, with our traffic levels and you have to keep track of thousands of orders, millions of past orders and millions of items of stock. The development, training, testing and roll out process for these is counted in years, not days.