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AMD 6800 & 6800 XT MBA LAUNCH AT 2PM TODAY - EXTREMELY LIMITED STOCK!

Hi, not sure if I am posting in the right area. Could anyone confirm if the new RDNA 2 (6800 and 6800xt) cards will come with the free games (Godfall and WoW Shadowlands) offered with some of the RDNA 1 cards (5600xt, 5700, 5700xt etc)
Doubtful, no reason to sweeten the deal any further on an item that's not in stock anyway
 
we do, we implemented it to filter out bots when the RTX 3080 attacks came to light...Bots aren't the problem this time. Thousands of hits per minute and god know how many people hitting refresh every ten seconds was...Cloudflare was introduced to try to temper this load but it doesn't seem to have worked as well as they claimed it would.
We're analysing what we can but there's no guarantee that we can find a solution quickly

Once everyone hitting F5 is passed the cloud flare checks and has a session / id you will get the same load. Will only slow down the advancement of new visitors. As people already started checking at like 1:45 it's effectiveness would have worn off.

Only other thing you could do is reduced the time the sessions where valid with the CDN for. It seemed to me like it was set to like 30min
 
In my opinion you have to be daft to ever shop there again.
I've already cancelled my 5900x pre-order and going to order elsewhere once things are easier to find/order (Thinking Jan/Feb). The 6800XT fiasco was the final nail.

OcUK won't be the place I go-to unless they offer a really good deal... And even then I may think twice after all this is done.
 
So the reference cards won't be back, is that just on ocuk?
Or is that because there's no way ocuk can sell them for that high price again when stock is plentiful with cheaper aib's?
 
It is 2pm next Wednesday but I won't go live at 2pm as to be frank we don't want this mad rush and considering we have done everything in our power to try and work with the system we have they are still falling over and causing issues.

As such we will launch next Wednesday, but it shall be after 2pm so expect them late afternoon. What we may do is list them at 2pm but not allow ordering, then once the website is stable and traffic levels are more normal we will allow ordering to be enabled as that seems the best approach to try and keep the website online.

@Gibbo Would it be worthwhile (due to the huge demand) to stagger the releases? Maybe release (with prior information as to what and when) 1-2 company's cards every 15-30 minutes as some people will have specific favourites they want. Normally this would be a bad idea as people will buy the cards released later at other stores, but due to the stupidly high demand it may still work and also lower the hit on the site/servers at the same time which also gives people more chances to get a card they want without the roulette of 'did i get the right server node'. I'm sure there are negatives to this but there are to every idea :)
 
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really?
You're relatively new here so I'll forgive you taking comments out of context and not reading the follow up. Banks "dragging their feet" related to the three day bank to bank standard transfer & clear time, which in my opinion, in my day & age is unnecessary and hence "dragging their feet". This comment was made so that those who used payment methods who don't instantly clear refunds wouldn't fear if the funds weren't cleared back into their accounts immediately.

DO NOT try to make anything more sinister out of it than that.

I personally spent over 8 hours on this thread last night answering questions and I've spent most of the day manually processing a few hundred refunds...neither are part of my job description but I'm trying to help our customers to have the situation resolved as quickly as possible.


If you'd read my comments made yesterday you'd know that we've been trying. We've introduced three new "traffic protection" methods since the 3080 launch but, combined, they still couldn't protect us.
We're also in the middle of a significant investment into a new website and a new internal system but it's not as simple as installing something new when you're operating a company of our size, with our traffic levels and you have to keep track of thousands of orders, millions of past orders and millions of items of stock. The development, training, testing and roll out process for these is counted in years, not days.

I know it might seem like an old fashioned idea but when OCUK realise they have very short supply couldn't the stock be limited to established forum members only, say those that joined the forum more than a few months ago and have a thread where people state their interest in buying a particular model. Then use a random number generator to match up with thread post number and then take an order from that person by phone only if necessary since there were so few cards / cpu's.
 
I know it might seem like an old fashioned idea but when OCUK realise they have very short supply couldn't the stock be limited to established forum members only, say those that joined the forum more than a few months ago and have a thread where people state their interest in buying a particular model. Then use a random number generator to match up with thread post number and then take an order from that person by phone only if necessary since there were so few cards / cpu's.

I think that's ridiculous. I have bought from OC for years, but never felt the need to have a forum account until yesterday.

How about OC ranks the customers that have spent the most money with them? .. that prob won't suit the vocal moaners here as much though.
 
You can always try a lottery system like they do on limited runs on the mech keyboard scene, x number of people for y number of products, you register your billing details in advance, and then you get an email saying you get a product when you're billed. Gives more time to you to sort out orders, everyone understands it's a lottery, and no one gets their money taken out of their accounts. Less salt and hassle all round.
 
Update

as my previous update my order was done at 15:03pm over the phone from the other retailer.

Just got confirmation it has been dispatched today.

Weird even though it it says that it was sold out at 14:05pm i dunno what to say.

Oh this was a saphire 6800xt
 
You can always try a lottery system like they do on limited runs on the mech keyboard scene, x number of people for y number of products, you register your billing details in advance, and then you get an email saying you get a product when you're billed. Gives more time to you to sort out orders, everyone understands it's a lottery, and no one gets their money taken out of their accounts. Less salt and hassle all round.

Wouldn't work OCUK always take money at the time of order not shipped even if your waiting months such as people still in queue for 3000 series cards.
 
The one big flaw here is, you will potentially have the website extremely unusable for a huge portion of the day if you list them earlier, as many people will sit on the site waiting for them to go live to grab one... so potentially you'll lose sales on other products if the website is struggling.

Tens of thousands F5'ing all the time they think it improves their chances it's simply bringing the site to its knees with all the requests etc its an unintentional DoS


Also just got my cancelation email, Thanks for the service @Gibbo & @ScottiB for the feedback in this thread ill be back next week to try give the money again :D

I can't believe just how difficult it is to get retailers to take my money lately its hard work lol
 
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I think that's ridiculous. I have bought from OC for years, but never felt the need to have a forum account until yesterday.

How about OC ranks the customers that have spent the most money with them? .. that prob won't suit the vocal moaners here as much though.

Indeed, free delivery based on forum post number rather than money spent / longevity of account on OC itself seems odd, to prioritise sales based on forum account time seems even worse - look at me, 10 years on the forum and i had 1 post until last week. I read a lot here, I gained a lot of knowledge and I spent my money at OC but i'm rewarded less than those that sit here moaning day in day out constantly saying they won't buy anything here.

It's too hard to be fair about who is a 'valued customer' so any kind of pre-requisites will **** off a lot of people, no matter what they do. I'm all for the idea, but in practice it just ****** off the user base. If you know you don't meet the requirements, you will 100% go elsewhere, which may lose them sales if those that do qualify don't buy all the stock. It also negatively impacts new customers as they won't have the 'old timer' buff, so won't try which in turn will just cause a business to collapse.

Bonuses (free delivery / discounts etc) for being a long term customer is good, but giving sole-sale to those people will kill your business.
 
I think that's ridiculous. I have bought from OC for years, but never felt the need to have a forum account until yesterday.

How about OC ranks the customers that have spent the most money with them? .. that prob won't suit the vocal moaners here as much though.


Well they could do both if they wanted to. Send out a newsletter to those that subscribe that is dedicated to new releases, click a link to express interest in xyz product and a bot behind the scenes posts your customer ID into relevant forum thread on your behalf. They could incorporate the website too for processing orders if they inflated the prices to really silly levels so they weren't attractive and then offset the price with one time use voucher codes that are given to qualifying customers. Block the shop off with a queue system like Wickes employed during the height of the lockdown so you had to queue before being allowed to browse the site and had a fixed time to checkout.
 
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