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AMD 9800X3D ETA OFFICIAL THREAD

Yea same boat as me. Plus side is I am going away week of the 25th so at least I wont worry about not having it then.

Still think its a bit wrong to do it on the payment received time for a pre-order product. So long as your payment came through before the stock came in, which almost everyone's did, it should be the time taken from the e-commerce platform.
 
If the dispatch order has been decided based on payment received time, something that is completely out of our hands as customers, that’s utterly ridiculous.

As others have stated above, we’ve ordered components for new PC builds based off of receiving this CPU ASAP, but we can no longer test out these components before the returns date comes around.

Not cool OCUK, not cool at all.
 
A launch with much higher demand than supply is very awkward at the best of times and I think OCUK have been much fairer and more transparent than most (if not any) others. It's massively irritating waiting for what you're excited to be installing, I know, and I also realise I'm going to be told that it's easy for me to take this view when I'm happily greasing up my CPU already....but nobody ships before payment. At least nobody that's still in business. Think if you were selling something on an auction site yourself: do you ship the item as soon as someone's won/bought it....or do you wait for payment to be confirmed?
I can't speak for OCUK but from the viewpoint of a step down the chain, the margins in PC hardware are (by and large) very slim - to the point where we don't discourage customers from buying direct (with guidance on the product! :rolleyes:) because it's not worth our time billing it or tying up our credit. It wouldn't take many unpaid orders at £450 a pop before none of their kids are getting any presents for Christmas.
It's easy to pick holes in the metrics we're trying to over-analyse to get some sort of reassurance and perhaps things could be improved in an ideal world but I have to say that OCUK have done better in a stressful time than 99% of companies and suppliers I've dealt with in far less stressful (for them!) times.
 
So I assumed I'd get mine in the second batch as ordered 14:18 but checking my credit card it says it was on the 7th and "posted on 8th", I really hope that doesn't mean it cleared on that date... That would mean might not even get it next month haha.

Hope that's just the credit card wording being a bit off rather than the date the transaction was processed.

Was hoping I could build this weekend and accepted it would be fine next week still but my hopes diminished a bit there ha.
 
Cenedd said:
A launch with much higher demand than supply is very awkward at the best of times and I think OCUK have been much fairer and more transparent than most (if not any) others. It's massively irritating waiting for what you're excited to be installing, I know, and I also realise I'm going to be told that it's easy for me to take this view when I'm happily greasing up my CPU already....but nobody ships before payment. At least nobody that's still in business. Think if you were selling something on an auction site yourself: do you ship the item as soon as someone's won/bought it....or do you wait for payment to be confirmed?
I can't speak for OCUK but from the viewpoint of a step down the chain, the margins in PC hardware are (by and large) very slim - to the point where we don't discourage customers from buying direct (with guidance on the product! :rolleyes:) because it's not worth our time billing it or tying up our credit. It wouldn't take many unpaid orders at £450 a pop before none of their kids are getting any presents for Christmas.
It's easy to pick holes in the metrics we're trying to over-analyse to get some sort of reassurance and perhaps things could be improved in an ideal world but I have to say that OCUK have done better in a stressful time than 99% of companies and suppliers I've dealt with in far less stressful (for them!) times.
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I’d agree with you if the payment had been delayed a week, or still hadn’t been received. But if the payment was processed and complete before OCUK physically received the product themselves, then the original order time should be honoured.
 
Order at 14:04 on the day, still haven't got any updates (really hope its not based on when the payment itself cleared as that shows up as being completed the day after on the 8/11/2024 despite being listed as within the minute of the order)
 
I've just received a response from my support question about expected delivery times (a later delivery date means I might need to return my motherboard, since I have no idea if it works):
Unfortunately, we're unable to provide batch information and queue positions.

We're expecting 3 batches of the AMD Ryzen 7 9800X3D processor, and our recommendation is to keep a close eye on your emails for the latest shipment information.

Batch 1 orders were dispatched the week commencing the 11th of November.

Batch 2 orders will be dispatched early-mid next week.

Batch 3 orders are due to be dispatched in December, however there is no concrete information to specify when in December at this time.
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As this was pre orders with multiple days in between, its not rocket science, when did they order being the primary mechanism, the time when payment cleared is irrelevant as long as it has before dispatch, which in EVERY case here would have meant all payments cleared and the order for dispatch very easy to sort out.

I get the not being able to guarantee a date but is it seriously beyond the realms of possibility to say to those of us who ordered where we sit in the queue
 
MikeB said:
As this was pre orders with multiple days in between, its not rocket science, when did they order being the primary mechanism, the time when payment cleared is irrelevant as long as it has before dispatch, which in EVERY case here would have meant all payments cleared and the order for dispatch very easy to sort out.

I get the not being able to guarantee a date but is it seriously beyond the realms of possibility to say to those of us who ordered where we sit in the queue
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Bro, it's like this every time new tech drops, the same happened on 4090, 3080 and now with CPUs, might as well get used to it or don't buy things on launch
 
Cenedd said:
....but nobody ships before payment.
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Yeah, that'd be asinine of course - but it wouldn't have been the case here. All orders are paid for by the time the CPUs reached ocUK.

The issue that people have is that "when did the payment clear" is irrelevant as long as it did clear by the time the CPUs arrived at ocUK. To take this to the extreme, imagine someone ordering the CPU at 1:55 on release day, but there was a delay in payment for some reason by 5 hours. That means that, despite being the first person to order the CPU, you'll not get it this year because someone elses payment cleared first - even though your payment still cleared way before ocUK even had the CPUs.

Now, like you, i've been one of the lucky ones, but i do absolutely understand if someone isn't particularly happy with this way of handling it. For the 50xx launch, i'm actually slightly apprehensive now because i can't just be "one of the first who orders", i also have to somehow make sure that my chosen means of payment (paypal) clears before others.

As long as the payment cleared, the order time in the confirmation email should be the deciding factor. Nothing else. Otherwise you basically turn it in a slightly weighted lottery.

... that all said, i don't know anything about how their system works, it could well be that there are limitations that would prevent this - but then Gibbo made a pretty obvious mistake by telling people that "whoever ordered first, gets it first" (paraphrased).
 
If they changed the picking process mid way through after so many have shipped it could change the allocations of the next wave though and be unfair to others. Best to stick with it and make changes in the future if any changes even need to be made.

We all ordered very close to the same time and we all want the CPU so ordering on time of payment received seems as good a way as another. Maybe people who used PayPal had a speed advantage over someone having to enter their card details and wait for confirmation from banking app for example. Is that fair?
 
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