Soldato
- Joined
- 28 Oct 2011
- Posts
- 8,542
LMAO.
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***** AMD RX 7900 SERIES AVAILABLE & IN STOCK TODAY FROM 2PM ****(BACK ORDER UPDATES WITHIN THIS THREAD)*
Because its for me, NVIDIA, AMD and board partners to know, not for consumers.
If you want details on AMD and NVIDIA, they do publish their financials for public viewing.
That makes sense.. I'm guessing that you have to sign a whole bunch of NDA's and stuff to be in the position that OCUK is in to be working so closely with all parties.Because its for me, NVIDIA, AMD and board partners to know, not for consumers.
If you want details on AMD and NVIDIA, they do publish their financials for public viewing.
Sorry, I should have known I guess. I just was curious about numbers and figures. That stuff interests me.
my money is on amd
Not too sure, I think I came across as whiny on the launch and got muted on these forums for 18 hours~
some of us are like that all the time
Both launches went very well, everything sold out very fast and some lines over sold a little.
In short on the 7900 XTX the dev guys now know exactly what the issue was as I removed the buy buttons from the website before we sold out, unfortunately if a customer had added the card to their basket the website still allowed them to process the order even if it was the following day.
As such an update has been actioned now that when I request disable ordering, the order button is removed, the product will also be blocked at check out as well.
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What do you reckon caused the gateway timeout error I got?
UPDATE:
The 50pc Powercolor 7900 XTX MBA are at customs in Netherlands, ETA to us is next Wednesday - THIS WILL CLEAR ALL BACK ORDERS! Deliveries will be just before or after Christmas depending on how DPD courier network copes.
The 25pc Sapphire 7900 XTX MBA are also due with us next week sometime, coming from Far East, again those first 25 will be delivered to customers just before or just after Christmas.
CUSTOM 7900 XTX cards - Still scheduled for end of January and into February deliveries, that is stuff like TUF, Pulse, Nitro, Devil etc. If you don't wish to wait, REQUEST A REFUND!
Sapphire are still working on a solution with AMD for the remainder of their back orders and we should get an update middle of next week.
NO MORE QUEUE POSITION REQUEST PLEASE!
Have a good weekend.
The 50pc Powercolor 7900 XTX MBA are at customs in Netherlands, ETA to us is next Wednesday - THIS WILL CLEAR ALL BACK ORDERS! Deliveries will be just before or after Christmas depending on how DPD courier network copes.
The 25pc Sapphire 7900 XTX MBA are also due with us next week sometime, coming from Far East, again those first 25 will be delivered to customers just before or just after Christmas.
CUSTOM 7900 XTX cards - Still scheduled for end of January and into February deliveries, that is stuff like TUF, Pulse, Nitro, Devil etc. If you don't wish to wait, REQUEST A REFUND!
Sapphire are still working on a solution with AMD for the remainder of their back orders and we should get an update middle of next week.
NO MORE QUEUE POSITION REQUEST PLEASE!
Have a good weekend.
Cheers Gibbo. You too.Have a good weekend.
Soldato
Thanks for the update @Gibbo. Looking forward to the xtx Pulse!
Associate
At 14:21 it was still showing In-Stock and green on the website. I think that's what can cause frustration.
You then wonder was it a legit error , or cash grab.
What's the stock allocation process? Once paid then allocate? Or do you hold temporary while at checkout etc.
Is the web interface live with your back office systems?
Just curious...
You then wonder was it a legit error , or cash grab.
What's the stock allocation process? Once paid then allocate? Or do you hold temporary while at checkout etc.
Is the web interface live with your back office systems?
Just curious...
I removed the "in stock & order button" before physical stock ran out, I gave myself around 100 cards as buffer. Within two minutes the website had updated, order buttons removed and product changed to "coming soon", this was all done by around 14:15-14:20, now of course due to how different browsers and web cache work in such a high flow order situation not everyones browser may update as quickly, hence some people seeing in stock even though it has gone. By the time the website had updated and removed in stock and order buttons I still had 60ish cards in reserve. CTRL + F5 will do a hard refresh.
However typically this is not so much an issue, the issue was anyone who had a card in basket, the website still allowed them to check out and buy it even though the "add to order button" was removed and thus me telling our back end systems not to sell any more.
The problem is all the people who had one in their basket were still able to check out and buy one and as such that buffer I gave myself was quickly eaten up and more so.
The devs have informed me they now know the issue and it will be resolved.
Allocation process is when paid, a check out reserve option is been looked into as would work better, but as mentioned above they have located the issue and as such over selling should be possible to stop now.
Our interface to the webshop is not live, it goes via a gateway and can take upto a minute to update.
We can over ride and update directly in the backend should the website crash like it did on the 3080 launch, unfortunately on 3080 launch we were on our old platform and there was no ability to over ride and hence why by the time we got our systems up and running we have pre-sold over 10,000 units.
The website has a few issues at 4090 launch but the direct access to backend allowed us to pull them, the issue there is it is extremely manual and time consuming process, not only that we had like 30 different 4090 SKU's to manually pull down, in the end the over sell was not that large and most customers had their order fulfilled in a week or two.
4080 was not an issue.
This launch we believed all was absolutely fine, website was staying alive without issue, I pulled the order buttons and they were removed and as far as I was concerned I had 100 cards in reserve.
But the orders kept coming and coming, due to the fact that once it was in the basket, it could be ordered. A solution to prevent this is now available to us.
End of the day, its a glitch, mess up, it is how we deal with it and how we look to resolve it for future launches.
We cannot please everyone but I feel we have dealt with this swiftly and kept customers extremely well informed, I was posting the same day here, every customer had an email with 24hrs with options and we have now secured additional stock for next week and will secure more stock to clear remainder of orders in new year, with any luck everyone will get a card within 30 days of ordering.
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Holy ****!
That's crazy! So you had 10,000 orders that day?
How long did that take to clear?
Please don't tell me you gave out 10,000 queue positions back then..
Holy ****!
That's crazy! So you had 10,000 orders that day?
How long did that take to clear?
Please don't tell me you gave out 10,000 queue positions back then..
Go find the thread, though things are not perfect now, they have vastly moved on.
Nope the Devs wrote some queue software which emailed customers once a week.
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Associate
Thank you for this. Very informative and what a good level of customer service is.
Thank you very much for the explanation though. Very interesting.
Associate
And its still not turned up, been stuck at the depo now since Wednesday and now wont be until at least Monday before it might get loaded onto a van. Amazingly a tablet I ordered for work yesterday turned up lunch time today via the same depo....
Soldato
Finally received my 7900 XTX today.
