Well what a ballache that was, the offer is great, but i must have spent 2 hours on the phone today and yesterday before i got through to someone who could help.
Finally got me set up and the order is in progress but she is saying that all i can have is the standard package even though im in an llu area, i explained that with the friends and family deal you get the best connection you can have, so i dont know what im going to end up with.. ive also got to take the router back i was told i needed from the o2 store.
Thankyou very much regardless guys