Aorus Owner's Lounge

Thank you for your help Atom80, must say your assistance to people on here with issues is one of the reasons I did pick the Aorus, and also one of the reasons I always buy my stuff from OCUK as I cannot believe how good the customer service is.
 
Maundie said:
Thank you for your help Atom80, must say your assistance to people on here with issues is one of the reasons I did pick the Aorus, and also one of the reasons I always buy my stuff from OCUK as I cannot believe how good the customer service is.
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Thanks Maundlie:)

We will pass the feedback to OCUK also.

Sale team have emailed us back stating:

"Hi Chaps,

All in hand – warehouse have it printed and are processing for delivery tomorrow as we speak."

Regards,

Gigabyte UK NB Team
 
Hi Maundie,

I can confirm that the order has now been shipped and should be with you tomorrow, if you need anything else please let us know. Thanks once again for using OcUK! :D
 
Maundie said:
Thanks guys, just in time for the weekend when the missus is coming down!!!
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Let us know your shirt/sweatshirt size and we will send you an AORUS Hoodie,,,, wont arrive before the weekend, but will come soon. If you want it posting to different address to the laptop then please email us : [email protected]


S /M / L / XL or XXL

Regards,

Gigabyte UK NB Team
 
I finally took the plunge and updated my X7 Pro to Windows 10. I looked on the Taiwan website and it seemed that there were a full set of supported drivers, so I guessed that was enough official support.

The automatic upgrade went without any obvious hitches. It took about 15 minutes, then I updated the Aorus Driver update utility to see if the automatic upgrade had missed anything. It turned out that just about every driver needed updating and this took about three more hours. There were no problems at any stage.

After the update I have had a couple of minor problems with applications that were installed beforehand. Virtual CD stopped working entirely, but the support team there were great and I just had to reinstall the latest version. Excellent customer service as I purchased this program over five years ago. The other glitch is with Norton Antivirus. It seems to be working fine, but I cannot disable the auto-protect as there is an operation pending. From an online search it seems that this is a common problem for other users upgrading from Windows 8.1 to Windows 10, so this does not seem to be an Aorus-specific issue.

The only minor glitch I have remaining is some odd behaviour on Sleep and Hibernate. It does not seem to automatically enter Sleep when idle, as I have set it up to do and often when Sleeping it seems to end up in Hibernate mode. I have not spent much time troubleshooting this yet but I'll update this thread if I come across anything new.

Hope this helps anyone else considering the upgrade :)
 
Atom80 said:
Let us know your shirt/sweatshirt size and we will send you an AORUS Hoodie,,,, wont arrive before the weekend, but will come soon. If you want it posting to different address to the laptop then please email us : [email protected]


S /M / L / XL or XXL

Regards,

Gigabyte UK NB Team
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XXL please (what can I say I'm a porker!!!)

Be great if shipped to my work address so I haven't got to carry it down to London (I am aware I will have to carry it back up at some point)
 
Maundie said:
XXL please (what can I say I'm a porker!!!)

Be great if shipped to my work address so I haven't got to carry it down to London (I am aware I will have to carry it back up at some point)
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Hi Maundie,

No problem, well fed I think is the term :-)

Shouldn't be a problem to carry it,,,maybe you could wear it !!

But anyhow, we will get this sent out to you over the weekend, so you should receive next week.

Have a good weekend with the missus and the new addition to your family :-)

Regards,

Gigabyte UK NB Team
 
paulkennaird said:
Atom08

I have been pointed in the direction of this forum by a fellow owner of an X3 on the official aorus support forum.

Thread is here -- http://forum.aorus.com/forum/gaming-laptops/support/4111-x3-repair-nightmare?_=1444639484626

Back in July I purchased an X3 - please let me first say I was extremely pleased with my purchase, the laptop was perfect for my needs. I use it for both work (everyday) and gaming.

At the start of september I noticed the screen was starting to flicker intermittently so set about reinstalling GPU drivers and eventually did a fresh install of windows 10. After working out it could only be hardware I contacted Aorus and subsequently MendIT and had the machine collected around 10th september.

I was told that the machine needed a display cable and that the parts would be coming from Taiwan and would take 7-10 working days, not great but I could handle the wait. The 7-10 working day deadline was 2 weeks ago, at first I was told the parts were on back order by MendIT but was then told by a different member of staff that the display had been cracked by the technician and they now had to replace the LCD which they were waiting for. After many emails back and forth with the Aorus tech support team, which may I add are very hard to understand and take well over 24 hours to respond I have now been told the unit is being sent to taiwan for further investigation. May I also add that any updates I got on the status of the repair I had to find out myself - I was never once contacted and have received no correspondence about the repairs at all for any party.

I have been very patient with Aorus but the news of the laptop going to Taiwan to have a new display had confused me, I have now been without a laptop that I purchased for a lot of money for a month and have only owned it for 3 in total. As mentioned before I use this machine for work which has been extremely difficult and I am now having to seriously consider purchasing another laptop. I really dont want to as I love the laptop and the Aorus brand, I feel let down and disappointed in the after sales care I have received - not to mention the fact I purchased this laptop with a look to play all the latest games coming out and am missing out on the busiest time of the year!!!!

I would really appreciate any help you can give me

thanks in advance - Paul.
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Due to work commitments and training courses it taken me a while to update this forum.

I received my new Aorus X3 replacement last friday and free goodie bag this week. Thank you so much Atom08 and the UK Aorus team, you guys went the extra mile for me and i really appreciate it.

Just as a heads up they gave me a goody bag full of gifts, extra 8gb of RAM and 256 SSD as a way of compensation - couldn't be happier!

Big thank you to everyone involved.

Paul.
 
Well I received the laptop yesterday and set it up last night, all I can say is wow it's so well built and also it's seriously rapid (same can't be said about the crappy wifi at this hotel), the bag is a real quality piece of kit as its the mouse.

Wicked service Atom80 & OCUK thanks for your quick turn around and I've already recommended the laptop to 2 of my mates.
 
paulkennaird said:
Due to work commitments and training courses it taken me a while to update this forum.

I received my new Aorus X3 replacement last friday and free goodie bag this week. Thank you so much Atom08 and the UK Aorus team, you guys went the extra mile for me and i really appreciate it.

Just as a heads up they gave me a goody bag full of gifts, extra 8gb of RAM and 256 SSD as a way of compensation - couldn't be happier!

Big thank you to everyone involved.

Paul.
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Hi paul,

glad everything arrived safely and has put a smile back on your face.

Thanks for your understanding during the period of time that the issue came to our attention, and we trust you enjoy the new spec'd up version of your machine.

Thanks also for updating the forums with your experiences.

Regards,

Gigabyte UK NB Team
 
Maundie said:
Well I received the laptop yesterday and set it up last night, all I can say is wow it's so well built and also it's seriously rapid (same can't be said about the crappy wifi at this hotel), the bag is a real quality piece of kit as its the mouse.

Wicked service Atom80 & OCUK thanks for your quick turn around and I've already recommended the laptop to 2 of my mates.
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Hi Maundie,

Excellent, and thanks for the feedback. Ermmm yeah, hotel Wi-Fi probably not the greatest testing environment, but we are sure the experience will be enhanced further when you return home to better broadband service!

Hope your 2 mates act quickly,,,, as there seems to be only one left in stock !!

We despatched hoodie on Friday, so with luck and a bit of Royal Mail magic, this should be delivered to your work address early this week.

Thanks for the order and we trust you enjoy the AORUS experience.

Regards,

Gigabyte UK NB Team
 
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Received my goody pack Atom80, thank you very much, I'll make good use of the mouse mat in the hotel.

Once again excellent service and I'll definitely be recommending Aorus (and Gigabyte) laptops to my friends
 
Maundie said:
Received my goody pack Atom80, thank you very much, I'll make good use of the mouse mat in the hotel.

Once again excellent service and I'll definitely be recommending Aorus (and Gigabyte) laptops to my friends
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Morning Maundie!


Oooooooooooh that was swift, excellent.

Glad all arrived safely,,, you now have plenty of things to keep safe in your AORUS rucksack :-)

Have a good week,

Regards,

Gigabyte UK NB Team
 
Atom80 said:
Morning Maundie!


Oooooooooooh that was swift, excellent.

Glad all arrived safely,,, you now have plenty of things to keep safe in your AORUS rucksack :-)

Have a good week,

Regards,

Gigabyte UK NB Team
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Will do thanks, just remembered there was no Haribo in my delivery..............oh the pain!!!

The other 'extras' more than made up for a few jellies though (and I guess my missus would only moan about me eating them).
 
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