Aorus Owner's Lounge

ads_green said:
Hah - you got further than me!
Mine wouldn't turn on at all on battery and when power applied it would simply stay flashing the keyboard. I never ever got past the Aorus logo you get on the bios - half second after that it's power cycle again and repeat. No option to select safe mode or anything.
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Hi there

What was your order number or RMA number you have been assigned?

Cheers

B
 
ads_green said:
Hi - it's 292671.
Should have it in the post today.
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Thanks for the details,

I am sorry to hear of this

I can see one of the service guys has set up the RMA. Due to VAT import issues we cant collect items from any of the channel islands unfortunately.

I can see a collection was arranged with DPD but they failed to turn up which I can apologize for.

We can sort this out for you as soon as it arrives back with us however.

Bailey
 
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Hi Guys,

Just to let all the X3 Plus V5 owners know, I sent out an email yesterday under instruction of Aorus to all customers who had purchased the unit to let people know about potential issue when the first unit was sold.

It was a courtesy contact to make sure everyone was OK with the unit and if there were any issues we can step in to help and replace it with a brand new unit.

This is to let everyone know Aorus and OCUK are here to assist should any problem arise with the units.

If anyone has any questions feel free to contact me and I will do everything in my power to help with this situation.

We can offer our apologies on behalf of Aorus for any problems caused by this issue.

Aorus did advise for the stock to be withdrawn from Sale on Thursday when the first unit was identified with a problem and it needed to be checked, but the units had already shipped due to high demand and a communication error. AORUS assure us they will resolve the problem to the satisfaction of all customers affected

Regards

Bailey
 
Bailey said:
Ok great, I will personally check it for you
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You are the best! Thanks for the support :)

Also yesterday Atom80 assured me that today he was going to let me know a precise ETA for the x3 when they will be back to oc uk, I'll share that info as soon as I'll receive his response even if I'm sure he will share the news here as well.
 
Xrkc6x said:
You are the best! Thanks for the support :)

Also yesterday Atom80 assured me that today he was going to let me know a precise ETA for the x3 when they will be back to oc uk, I'll share that info as soon as I'll receive his response even if I'm sure he will share the news here as well.
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I try my best to help all so everything is smooth.

Yes Atom will give ETA's for you no problem at all.

Bailey
 
ads_green said:
Hi - it's 292671.
Should have it in the post today.
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Xrkc6x said:
We have been really unlucky tho.... Mine will arrive to your office today as well but we will have to wait long time .... Pfffff
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Bailey said:
Hi Guys,

Just to let all the X3 Plus V5 owners know, I sent out an email yesterday under instruction of Aorus to all customers who had purchased the unit to let people know about potential issue when the first unit was sold.

It was a courtesy contact to make sure everyone was OK with the unit and if there were any issues we can step in to help and replace it with a brand new unit.

This is to let everyone know Aorus and OCUK are here to assist should any problem arise with the units.

If anyone has any questions feel free to contact me and I will do everything in my power to help with this situation.

We can offer our apologies on behalf of Aorus for any problems caused by this issue.

Aorus did advise for the stock to be withdrawn from Sale on Thursday when the first unit was identified with a problem and it needed to be checked, but the units had already shipped due to high demand and a communication error. AORUS assure us they will resolve the problem to the satisfaction of all customers affected

Regards

Bailey
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We would like to assure the customer affeccted by this issue that once the producct retuns to OcUK and new units are shipped in exchnage, we will:


  • Provide 1 year additional warranty cover (3 years in total)


  • AORUS HOODIE


  • AORUS T-SHIRT


  • GAMING MOUSE PAD


  • GAMING GLASSES

We believe the addditional 1 year warranty shows our commitment and belief in the product quality and longevity, and the additional items further show our commitment to giving our customers something extra in light of falling short of what we know end users expect from a premium brand.

We trust this will compensate for this unfirtunate turn of events.

Regards,

Gigabyte UK NB Team
 
Hi Guys

Xrkc6x I have yours on my desk now and I am having a look for you.

Fantastic post Atom80, additional 1 year warranty is unbelievable :o

Bailey
 
Xrkc6x said:
Cool thanks ;) there's not much to do unfortunately :(
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Hello

Strange but I checked the unit, factory restored it, used it and the screen did not shake or judder.

I have been using it for a few hours and it still was ok.

We are going to be replacing this with a new one anyway as Aorus want to check and inspect all of the units we have sold so far so as soon as the new stock lands we will ship yours.

Regards

Bailey
 
Bailey said:
Hello

Strange but I checked the unit, factory restored it, used it and the screen did not shake or judder.

I have been using it for a few hours and it still was ok.

We are going to be replacing this with a new one anyway as Aorus want to check and inspect all of the units we have sold so far so as soon as the new stock lands we will ship yours.

Regards

Bailey
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hey Bailey,

the only thing I did not try was the factory restore but I did not know that it was possible to perform a factory restore on the laptop, I thought it was only possible to reinstall the OS but I didnt waste time since I did try everything, I did try to upgrade all drivers using the Aorus software upgrade application, then I restarted it many times, then I tried to install the nvidia drivers from the nvidia website but it didnt work since the website was "telling me" that I needed to use the Aorus customized ones, so I went again on the Aorus website, tried again, no joy.

I also tried to perform some benchmark with 3dmark, the screen was failing anyway but I wanted to test the gpu, it was giving me results in line with what a 970m can do so i thought it was definitely the screen, also cause this type of issue is very common on laptop screens, I've seen it many time.

The 3dmark website was giving me results saying that the drivers were not "valid drivers" so... this is really strange as well, maybe cause these drivers are Aorus customized?

Anyway I would like to know how did you perform a factory restore, is there any button? or combination of buttons? also would it be possible to re-install clean a windows 10 OS once I will receive the lpatop? if so, how? can I use a pen drive with a copy of win10? where do I find the license then? or maybe this is present on the pen drive that was in the box?

Atom80 contacted me btw, I have replied to him :)

thanks a lot! please guys keep me posted....
 
Windows 10 allows you to create install discs based on the current OS.
That'll create an ISO file. Then use something like "ISO to USB" and this will make a bootable usb drive that will install everything from there.
With windows 10 it works great as no product keys as it's activated based on computer fingerprint.
 
ads_green said:
Windows 10 allows you to create install discs based on the current OS.
That'll create an ISO file. Then use something like "ISO to USB" and this will make a bootable usb drive that will install everything from there.
With windows 10 it works great as no product keys as it's activated based on computer fingerprint.
Click to expand...

oh didn't know that, i thought we still need a license to activate it? yes I know ios to usb :) I was eondering if all drivers and software can be then downloaded from their website but I guess so.

thanks
 
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