ARCTIC Liquid Freezer II 360 AM4 Monting brackets

kidloco · 28 Nov 2020 at 12:57

Hoping can someone can point out the obvious to me.

Ive been using the freezer 2 on my Intel 4790k for a while and its been great. Im finally making the jump to the new AMDs once stock comes in, no doubt next year.

I was looking at the vids around mounting it to the AM4.

And looking at the part needed (around 11 secs in) it clearly shows a bracket I dont dont have in the box I dug out.

This one

I looked online and it is not part of the what they ship.

Someone put me out of my missery. Do these come when buying a AM4 motherboard or something?

MissChief · 28 Nov 2020 at 13:34

Arctic recently amended the AM4 brackets to make installation easier and the new bracket ships with new product from last month I think. You can get it on the Arctic website.

kidloco · 28 Nov 2020 at 13:50

Thanks, the only thing I can see on their website is this.

https://www.arctic.ac/en/AMD-AM4-Backplate-Set-Full-Accessory/MPSAS00431A

But that doesnt show the mounting clips either.

Ive emailed their support to see if they can shed any light.

focus130 · 30 Nov 2020 at 07:14

kidloco said:
Thanks, the only thing I can see on their website is this.

https://www.arctic.ac/en/AMD-AM4-Backplate-Set-Full-Accessory/MPSAS00431A

But that doesnt show the mounting clips either.

Ive emailed their support to see if they can shed any light.

Be interested to see what they say. I fancy getting one of these but have heard of the awkward mounting on AM4. If you can get the mounting kit direct from them it takes the lottery out of buying one and not knowing what mounting brackets will be in the box.

kidloco · 30 Nov 2020 at 08:33

focus130 said:
Be interested to see what they say. I fancy getting one of these but have heard of the awkward mounting on AM4. If you can get the mounting kit direct from them it takes the lottery out of buying one and not knowing what mounting brackets will be in the box.

interesting the picture for the 420 version shows the new bracket. So I think it’s safe to say that they now ship with AM4 brackets.

focus130 · 30 Nov 2020 at 08:37

kidloco said:
interesting the picture for the 420 version shows the new bracket. So I think it’s safe to say that they now ship with AM4 brackets.

I did notice that. Their latest installation video for both the 360 and 420 show the same hardware as well. However, there will be older stock around that will come without the bracket and it would be nice to know that I can get the appropriate mounting hardware if required.

I did read elsewhere that some motherboards come with backplates that have longer screw holes and make the mounting impossible. Presumably the link you posted earlier is the appropriate backplate for these coolers.

ANDARIAL · 30 Nov 2020 at 08:42

I recently bought the `new` brackets from Artic watch out for the shipping
brkts were something like 2 euros and shipping was about 8 euros :eek:

Not fitted them yet as already mounted using `original` brkts.Was a bit of a faff but not impossible

focus130 · 30 Nov 2020 at 08:47

ANDARIAL said:
I recently bought the `new` brackets from Artic watch out for the shipping
brkts were something like 2 euros and shipping was about 8 euros
Not fitted them yet as already mounted using `original` brkts.Was a bit of a faff but not impossible

Great. Did you have to contact Artic to get them or did you order from their website? If so do you have a link?

ANDARIAL · 30 Nov 2020 at 08:59

I contacted them and was sent a link m8

Datamonkey · 30 Nov 2020 at 09:45

Whats actually different?

I am sure when i had my 3800x i rotated the existing brackets?

now im back on a 10900k all i did was rotate them again.

ANDARIAL · 30 Nov 2020 at 10:11

Easier to install on AM4 appantly.Not used it yet,got it ready for next cpu or repaste

kidloco · 30 Nov 2020 at 16:07

ANDARIAL said:
I contacted them and was sent a link m8

Dont suppose you have the link do you?

ANDARIAL · 30 Nov 2020 at 17:15

Link below.but it seems not to work now
https://www.arctic.ac/en/Liquid-Freezer-II-AMD-Mounting-Kit/MPSAS00784A

focus130 · 1 Dec 2020 at 10:52

Bitten the bullet and ordered one from OcUK. The 360 is out of stock at the moment but my thinking - perhaps falsely - is that this means it is more likely to be a revision 2 and include the new AM4 mounting brackets.

ANDARIAL · 1 Dec 2020 at 11:52

focus130 said:
Bitten the bullet and ordered one from OcUK. The 360 is out of stock at the moment but my thinking - perhaps falsely - is that this means it is more likely to be a revision 2 and include the new AM4 mounting brackets.

pop them a webnote and ask?

LtMatt · 1 Dec 2020 at 13:57

They've made a few revisions to these products, with the latest rev (3 i believe) being the easiest to install. I was able to install the rev 1 and 2 just fine though so it's not too difficult.

focus130 · 3 Dec 2020 at 05:33

kidloco said:
Thanks, the only thing I can see on their website is this.

https://www.arctic.ac/en/AMD-AM4-Backplate-Set-Full-Accessory/MPSAS00431A

But that doesnt show the mounting clips either.

Ive emailed their support to see if they can shed any light.

Did you ever get a response? I emailed them Monday and nothing back so far.

kidloco · 3 Dec 2020 at 22:55

focus130 said:
Did you ever get a response? I emailed them Monday and nothing back so far.

Nope, not a thing, chased it 3 times. Useless customer service.

ANDARIAL · 4 Dec 2020 at 08:18

Odd,i had a reply same day iirc

QwaF · 7 Dec 2020 at 00:33

Related - but I bought a 280 and received the new mounting kit for AM4.

The instructions provided (online manual they link to in the box, youtube videos, etc) show the old mounting method - which uses different screws. As I didn't have the required screws as per the instructions provided, I thought I was shipped a bad unit, so sent it back and ordered another (to save time).

Received another, and got the same newer revised mounting kit. So dug a little deeper and finally figured out that they've revised the mounting kit without actually updating their instructions for the 280. It's ridiculous that they'd think that would be a good idea. I wonder how many people like me are going to receive these units and also be as confused as I was.

I raised a support ticket with them telling them that they need to revise the online manual they link to in the box and perhaps put out new videos on youtube for their smaller models too.