BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

[Defiance_co]

I agree kalpsn,

You have to remember also OcUK are not the only ones selling this item

So though again not very helpful maybe the percentage of problem/s is low

 

[questforquiet]

Just had Digimate ring me with an update and they still don't have any screens but they hope to have some in around 2 weeks?!?(Sure i've been told this before). Apparently they still dont have any new monitors in stock to send out as replacements?!?
So if everything goes to plan they "hope" to have my monitor turned around in a total of 6 odd weeks but they can't promise anything?!?

It took Digimate over 5 weeks to replace my faulty TV.Gave me the same story you got.Funny enough my TV had 2 faults,duff screen and really loud hissing in the background,which they said they couldn't hear!

 

[sunama]

Funny enough my TV had 2 faults,duff screen and really loud hissing in the background,which they said they couldn't hear!

You shouldve told them to get their ears checked.

 

[mohawk]

well ocuk picked up my monitor yesterday, now gotta wait and hope they find the "fault" (not working at all) and give me a refund

 

[EasyPC]

Hi,

First time customer of OcUK
First Post here

Just got the monitor, black/dark green line running across screen. Webnote sent.

Also noticed that the monitor is no longer on the 'This Week Only' list which is supposed to run until Wed 2nd July, is this significant?

Pete.

 

[mohawk]

it was weds the 18th to the 25th not to the 2nd

 

[Defiance_co]

I notice it's on the sale regular

Maybe the amount of sales determine if there's any left to put on sale ?

 

[ten80p]

Hi,

First time customer of OcUK
First Post here

Just got the monitor, black/dark green line running across screen. Webnote sent.

Also noticed that the monitor is no longer on the 'This Week Only' list which is supposed to run until Wed 2nd July, is this significant?

Pete.

Yep, thats the identical fault to what I've had on 2 screens, although not when I first got them, they appeared after several weeks, pity as other than these issues I've been otherwise happy with the screens

 

[Defiance_co]

Again, Either on this posting or the other one specifically for DGM problems

Maybe if people having problems can add which panel they have maybe we can find a pattern emerging with given types of monitor ?

I know the panels are only 1 piece of the jigsaw, But maybe the panel type can relate to the power unit etc in the models (hope it makes sense)

 

[williamd]

People keep recommending this screen to be but all I read about is endless faults.

Some people are bragging saying something like "its actually the same panel as they use the Benq whatever".

Well I don't care. It doesn't mean its as good. In fact, its so much worse its unbelievable.

 

[sunama]

People keep recommending this screen to be but all I read about is endless faults.

Some people are bragging saying something like "its actually the same panel as they use the Benq whatever".

Well I don't care. It doesn't mean its as good. In fact, its so much worse its unbelievable.

OCUK have already stated that they are selling loads of these units. The faulty units are probably a very small percentage, but obviously when you get a faulty unit, you may sign up especially to this forum (just as EasyPC, did), to let people know about the problem.

Only OCUK will know the percentage of units that are faulty. If the percentage gets too high, they will drop them from their inventory as it will be too much of a risk. The fact that the item is still being sold by OCUK and other retailers would suggest that the monitor is still a viable item to sell and the faults are relatively low.

We could start a poll:

Has your 24" monitor worked flawlessly since day 1?
Has your 24" monitor worked flawlessly and then later developed a fault?
Was your 24" defective from day 1?

This poll will give us a better idea of how many monitors are working flawlessly and how many were faulty or developed a fault.

 

[Defiance_co]

Correct in a way

Though all the posts on this which are at 4031 when i post this (dang sunama beat me to posting lol so i'm 4032)

Do all of them show problems ? care to wade through over 4k posts and give me the percentage of faulty monitors

If you do i guess we will have an exact ratio/percentage of damaged monitors

So far i've come across 20 posts with faults, Some of those noise related

Out of 4k that is a low fault percentage don't you think ? (even taking into account all post are not "i've got one i'm happy" some are just curious posts etc)

I'm not trying to defend anything, Just trying to use common sense with the amount of these that have been sold (from other vendors too) that it's not like a 50-50 chance you're taking

Ohh and i've heard Dell problems too and also BenQ

You see as humans we are happy when things are fine and most don't go overboard posting how happy things are, But when stuff goes wrong well. A little bit of aggression comes out and this is when you mainly hear about problems

T'is the same on any forum, Faults etc get posted about more than the good/better side of things

If mine goes fubar i will chase with the warranty as it's my right

The panels come into it as-in, Given certain shipments i guess ones buying were getting X make of monitor, So this could explain why ones buying the same week/time had same panels

I myself had a fubar one (ok it was TN and i shouldn't of got it but i got a swap)

Spent a small fortune on very expensive well known ram, what do you know it was doa lol

Only thing 100% in life is death, The rest is a gamble

 

[p4radox]

People keep recommending this screen to be but all I read about is endless faults.

Some people are bragging saying something like "its actually the same panel as they use the Benq whatever".

Well I don't care. It doesn't mean its as good. In fact, its so much worse its unbelievable.

You find posts complaining of faulty Corsair PSUs, yet for about 2 years the majority of unbiased review sites have praised them for their excellent reliability. When you sell something in such volume as these DGMs you're bound to hear of quite a few faults.

Oh, and mine has the same panel as a £450 Benq.

 

[helmutcheese]

Does not matter if you have the best product in the world because as noted above the more you sell the more chance there is of a % of failures.

The REAL ISSUE here is support sucks from what I have read.

You NEED good support.

 

[MikeTAD]

As a point of general interest I would like to see OCUK give out the basic info. of how many monitors sold and how many returned (but I guess commercial considerstions may intrude here...)

 

[builder22]

does anyone use these for their PS3 ?
or any other HD source infact, how does it do with scaling (16:9 source on this 16:10 monitor)
I think the only way for them to work is to use an HDFury

 

[williamd]

So what companies do offer good support when it comes to monitors?

From what I've read, Dell seem to be the best.

 

[ten80p]

There are 2 issues here in my opinion

Most of the faults I've seen posted about tend to be the same two or three faults over and over again, they aren't random faults as such, and these have been spread over several months, presumably from different batches too, including the newer models which are supposed to now be the right ones

Secondly, and this is my main gripe, DGM's support is shambolic, some of the users stories posted above are simply unacceptable in 2008, I cannot accept they literally have no spare units in stock, its laughable

I'm annoyed at the mo, but depsite that I'm giving them the benefit of the doubt until the middle of this week which is when the 7-8 working days are up that they stated, however if I have to ring them at the end of the week myself to obtain an update as opposed to them updating me, and I'm told anything along the lines of "We've no spare, we can't repair, it might be x weeks etc, etc" then I'm taking this further, have already spoken to two people in the legal knowhow today and someone else in the same business too

 

[gadgets]

So far i've come across 20 posts with faults, Some of those noise related

Out of 4k that is a low fault percentage don't you think ? (even taking into account all post are not "i've got one i'm happy" some are just curious posts etc)

there are some mighty big assumptions in that statement!

1. that each post is from a new person i.e. no one has posted twice, we all know there are multiple posts!

2. everyone that has posted has a monitor, again we know this to be not true.

out of the 4k posts you will be lucky to have 1k that are from individuals.

of those 1k, probaly only half have the monitor, so it is around 500.

20 out of 500 is what 5%?

that is not insignificant, add the wee poor back up and it is a recipe for disaster especially when some electronics firms have shut down because of the crunch.

5% from every retailer is a shed load of repairs and one which would cause any engineering manager to start asking what is wrong with design or production.

with tight margins and a credit crunch no company will survive that for long!

barge pole and steer well clear come to mind

 

[sunama]

20 out of 500 is what 5%?

that is not insignificant,

What about the 100s of people who havent joined the forum, because they got a good monitor, from the word go so havent found the need to join and complain?