BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

mohawk said:
phoned ocuk and asked for a refund, they told me they couldnt do it over the phone, and to submit an online ticket webnotey thing, so did that but still waiting on a reply :( this is gonna take a while to get sorted me thinks :/
Click to expand...


How long have you had the monitor?
 
Just had Digimate ring me with an update and they still don't have any screens but they hope to have some in around 2 weeks?!?(Sure i've been told this before). Apparently they still dont have any new monitors in stock to send out as replacements?!?
So if everything goes to plan they "hope" to have my monitor turned around in a total of 6 odd weeks but they can't promise anything?!?
 
Erbs said:
Just had Digimate ring me with an update and they still don't have any screens but they hope to have some in around 2 weeks?!?(Sure i've been told this before). Apparently they still dont have any new monitors in stock to send out as replacements?!?
So if everything goes to plan they "hope" to have my monitor turned around in a total of 6 odd weeks but they can't promise anything?!?
Click to expand...

In theory, this excuse can be used indefinitely, for years and years, until the user just gets bored and buys a different monitor.

Given the fact that DGM are continuing to supply OCUK (and probably other retailers as well) with monitors, I find it strange that they dont have a single 24" monitor, lying around in the warehouse. Not even one.

I wonder what the law is regarding such a practise? The sales of goods act states that the product must be able to do what it says on the tin. If it breaks down within a reasonable time period, the manufacturer will be obliged to replace the item with something identical or better. However, what if the manufacturer insist that they cannot supply a replacment product (as in this case)?

My only suggestion is to perhaps tell DGM to supply you with an alternative monitor (whatever they have in stock) - a refurb would do. Anything. Just to keep you going. Call this Monitor A. Then once they have your replacement in stock, when delivering it, they can pick up Monitor A.

If you want, you can call DGM and suggest this to them. See what they say. Otherwise, they can continue to string you along indefinitely.
 
In theory, this excuse can be used indefinitely, for years and years, until the user just gets bored and buys a different monitor.
Click to expand...

Yup :( or until legal action is forced.
Given the fact that DGM are continuing to supply OCUK (and probably other retailers as well) with monitors, I find it strange that they dont have a single 24" monitor, lying around in the warehouse. Not even one.
Click to expand...

Me too, but thats what Digimate are saying and as i don't work for OCuk or any other retailer that sells Digimate monitors it's difficult for me to argue the case.

I wonder what the law is regarding such a practise? The sales of goods act states that the product must be able to do what it says on the tin. If it breaks down within a reasonable time period, the manufacturer will be obliged to replace the item with something identical or better. However, what if the manufacturer insist that they cannot supply a replacment product (as in this case)?
Click to expand...

Yes pretty much what you said infact there are even more laws protecting the consumer however none of which can be brought into effect until +28days (which is next Tuesday for me). However iwas hoping to get all this sorted before resulting to these measures.

My only suggestion is to perhaps tell DGM to supply you with an alternative monitor (whatever they have in stock) - a refurb would do. Anything. Just to keep you going. Call this Monitor A. Then once they have your replacement in stock, when delivering it, they can pick up Monitor A.
Click to expand...

The only thing Digimate have offered and are prepared to do along these lines is lend me a 17" . Bearing in mind i bought the 24"WS to replace my 19", kinda find the 17" on-loan monitor an insult really.
 
Erbs said:
The only thing Digimate have offered and are prepared to do along these lines is lend me a 17" . Bearing in mind i bought the 24"WS to replace my 19", kinda find the 17" on-loan monitor an insult really.
Click to expand...

OIC. So they did make an offer.

This of course would be their get-out clause, should any legal action be taken.

"Your honour, we are having problems supplying retailers with these 24" units. And we do have a small percentage set aside to give to customers with faulty units. However, we cant give these customers the units that have been sold to the retailers, as they have already been paid for.

As a gesture of good will, we did offer Mr Erbs a 17" unit, which have in stock, to tie him over until a 24" unit becomes available. Mr Erbs declined this.

We apologise for the inconvenience, but we are doing everything within our power to get Mr Erbs a working unit."

How's that?
 
sunama said:
OIC. So they did make an offer.

This of course would be their get-out clause, should any legal action be taken.

"Your honour, we are having problems supplying retailers with these 24" units. And we do have a small percentage set aside to give to customers with faulty units. However, we cant give these customers the units that have been sold to the retailers, as they have already been paid for.

As a gesture of good will, we did offer Mr Erbs a 17" unit, which have in stock, to tie him over until a 24" unit becomes available. Mr Erbs declined this.

We apologise for the inconvenience, but we are doing everything within our power to get Mr Erbs a working unit."

How's that?
Click to expand...

DIGUSTING.
 
Hehehe.

Such is the law. Even killers can get off scott-free (OJ Simpson, maybe?), let alone situations such as this.

Of course, there is nothing to prevent you from bringing a counter argument to the table.

"Your honour, I am just in the process of setting up a business. I need a 24" model to increase productivity. I need to have 2 windows open - real time information is fed into 1 window and I respond to this information, in the other window. It is imperative that I have a 24" model. As a result of all this nonsense, I have lost money.

However, I am willing to forgoe this loss, if I could have a brand new 24" monitor, with a VA panel in it, as promised when I first handed my money over to DGM, via a retailer.

I understand DGM's position in all of this, but due to my own exceptional circumstance, I was hoping that they would release one of their 24" units that they perhaps have reserved for a retailer and deliver that to me."

How's that?
 
People should really gen up on the various consumer regs in this country.

The strongest in the consumers arsenal is the Sales of Goods Act. This (in a nutshell) says that what you are sold must be "fit for purpose". It also protects you for up to 6 years from defects of workmanship with the product (not expected wear and tear). For the first 6 months the onus is on the retailer to prove it wasn't a defect, for the next 5 1/2 years to onus is on you.

Remember, the sales of goods act governs the contract between you and the retailer, NOT the manufacturer (unless they are also the retailer, not very often the case). I've used the sales of goods act to receive a full refund on a 2 year old Acer monitor that was part of a dual monitor setup, it died, the other didn't, Acer attempted to fix it, took 12 weeks, didn't and I took the issue up with the retailer. The only contract you have with the manufacturer is a limited warranty, the documents that come with the monitor should spell this out. It could very well be that Digimate haven't lived up to that with the smaller replacement model in which case you'd also have a civil case for breach of contract - that's another ballpark though, but small claims court is simple enough to traverse for most people with a strong case.

The other piece of legislation that has our backs is the Distance Selling Regs, but that's been covered in other places.

Consumer laws in the UK are IMHO some of the strongest and shopper friendliest in the world, use them to your advantage and make sure you quote the relevant parts to the correct parties.
 
was looking at this monitor, but given the nightmare backup/support i'll take my money to another manufacturer.

if OC had any sort of conscious they would step in and sort something out, by keeping quiet, not honoring the 12 months you get with the consumer act makes them as bad as digimate!
 
My monitor was collected today, it's the first electronic device I've had go faulty for at least a decade. I got mine back in November when they first started shipping.

DGM have said a turnaround time of 7-8 working days, so I'll give them 7-8 working days to resolve my fault otherwise I'll be taking further action without pussyfooting around with them.

If they do start messing me around I'll be straight onto OCuK.
 
Wonder if they are waiting for panels etc as they said eg:

They do use several manufacturers for the panels, Maybe they're waiting for the same available exact panel ?? edit: also maybe power unit etc

Longshot but i dunno

As for our rights, Yes we have a great system here in the UK

eg: Legally around 7yrs for a washing machine ;) but that's another story

Again, I hope things get sorted for ones having problems

Ciao

Def
 
Defiance_co said:
Maybe they're waiting for the same available exact panel ?? edit: also maybe power unit etc
Click to expand...


Its possible, but somehow, I cant see DGM waiting weeks/months just to ensure that you get a perfect replacement. If they were so customer focussed, they wouldnt fall into the situation of having people waiting weeks for their replacement.

As an example, I used to own an Iiyama monitor. It broke. I phoned them. They did a swap around within 48hrs. Job done. No fuss.
 
Well ocuk are picking my monitor up today (hopefully, cant rely on city link) so they will check it over and give me a refund, looks like i will invest a bit more money next time :)
 
buy cheap you buy twice!

i would hazard a guess that as the other manufactures that use this panel haven't had these sort of failures, it has been caused by cheap ancillary components that caused the screen to fail or it is another part of the monitor that has failed and they are saying it is the screen.

either way there is a reason why it is considerably cheaper than anyone else!!!
 
Well they've had my monitor since Monday so they've got until midnight next Wednesday to resolve with either a repair or replacement, or else I'm going to be contacting OCUK, if the response I get from Digimate is along the lines of some of the crap I've read above then I'm going to be taking legal advice, simple as. I've not had one update from them whatsoever since it was collected over a week ago, totally unacceptable

My first dealings with them on my 1st screen in December were poor, simply trying to register it online was a joke, trying to get through to them for the 1st problem was impossible hence I got a replacement via OCUK, If I'd known about their apparent lack of stock I would have really wanted OCUK to replace it as its only 3-4 months old with identical fault

I'm disappointed that OCUK wanted me to deal directly with Digimate to be honest as it's well within the first year, wish I'd paid extra now for a branded monitor like Samsung etc
 
All these problems is getting me worried about my OcUK monitor.:eek: But I guess with the large number sold by OcUK (from what I can tell), there are bound to be a certain % becoming fubared.
 
You must log in or register to reply here.
Back
Top Bottom