BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)
- Thread starter Gibbo
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I don't see nearly as many problems posted for other monitors.
This might be due to the fact that other monitors dont have threads about them, with 4000+ replies/comments.
That's some bizarre logic. Why do you think there aren't similarly long threads for other monitors, apart from the obvious and inevitable answer, that other monitors aren't breaking with the same regularity.
Its not bizarre logic.
One reason why this thread got so long was because it was a dirt cheap big monitor with a good panel.
This created lots of questions and answers.
The thread got even longer when lots of people bought the monitor and wanted to know what settings are best.
The thread then got longer when people were being sent TN panels, as opposed to VA panels.
Most of the posts in this thread are not about faulty monitors, but concern the above topics.
And no, from what I can see, there is no other monitor thread that even comes close to the size of this thread. If the monitor was priced higher, it would not have generated so much interest and the size of the thread would be a lot smaller. The TN panel debacle didnt help either.
One reason why this thread got so long was because it was a dirt cheap big monitor with a good panel.
This created lots of questions and answers.
The thread got even longer when lots of people bought the monitor and wanted to know what settings are best.
The thread then got longer when people were being sent TN panels, as opposed to VA panels.
Most of the posts in this thread are not about faulty monitors, but concern the above topics.
And no, from what I can see, there is no other monitor thread that even comes close to the size of this thread. If the monitor was priced higher, it would not have generated so much interest and the size of the thread would be a lot smaller. The TN panel debacle didnt help either.
yes, but on the other hand this thread has been going long enough for people to see it and they could come to the defence of the monitor.
it can be representative of overall failure as practically all the posts have been for the same faults - DOA or a whole row of dead pixels.
if they had all been for different things then you could say it was just down to bad luck, but all for the same thing, come on that is just bad quality control/manufacturing.
is this not just another example of the quality control/manufacturing issue at DGM?
surely as part of OC quality control regime they would do a random test/inspection and not expect the end user to do this for them?
and to be honest as this monitor has had this problem, OC should be doing this as a matter of urgency now, i certainly would as there is already enough peed off customers without adding more to the list.
you are quick to shoot down my suggested failure rate, but haven't seen a single response to the issue of the failures all being the same and it being a quality control/manufacturing problem!
tell me if you were going to go to a restaurant and then you heard that quite a few people who had been there had got bad food poisoning would you still go there for a meal, would you pay your money and take your chance as you put it earlier?
a manufacturer and/or resaler are judged on the quality of their product and their back up, failure in one of these areas can be damaging failing in both is not worth thinking about.
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I know about the TN thing and that explains most of the first 30 pages or so, I also know the monitor has sold well, but there's other screens that have sold well like the SM226BW back when it came out, and I never read masses of posts about those failing. Seriously if you doubt this monitor has issues you need to read the whole thread, I know it would take forever but then you'd see there's been a lot of people with the dead line of pixels fault or DOAs. I've owned one DGM in my life, it was faulty out of the box, badly designed and poorly built.
No mater how many times you tell people not to get their drive Tarmaced by a dodgy *****, it still happens.
We all know that the vast majority of advice given at the purple shirt shop is less than accurate, people still spend ages queuing up to pay £££ for poor service.
true but you would guess the sort of people that visit here have a bit more savy about about them, but i guess even after seeing the problems people have had with these monitors and the lack of manufacturer support, you could still live in cuckoo land and believe you will be one of the lucky ones and get a working one so go and buy one.
whats that old saying about smoke and fire!?!
whats that old saying about smoke and fire!?!
Spoils the broth isnt it
I can only go by my own personal experiances, i bought one when they first hit the shelves with one dead green pixel bottom right that needs 5 mins of looking in order to find, just before xmas my dad saw the screen and asked if i could order him one so i did, again no problems. Using my previous experiance i bought another one for my lads PC a month ago and so far no issues.
The only problem if you can call it such is that when my dads one arrived it was the 22" model and the driver had roared away before i noticed, webnote to OCers and it was picked up and replaced within 3 days with the correct size screen.
Im sure Yewan could tell us how many OCers have sold and the % of those that have so far been returned due to inherrent problems.
i very much doubt they will do that and if they did i bet it would be below 3% because they don't want however many they have sold to come back.
you may be one of the lucky ones, but look at it long term, if quite a few have failed in a short 0-3 months what does that say about the long term?
and just, just if the failure rate is very high, the bad publicity could damege DGM beyond repair (no pun intended) which would mean the 3 year warranty could be worthless without anyone to service it.
this is why double glazing now has to have an insurance backed guarantee!
you may be one of the lucky ones, but look at it long term, if quite a few have failed in a short 0-3 months what does that say about the long term?
and just, just if the failure rate is very high, the bad publicity could damege DGM beyond repair (no pun intended) which would mean the 3 year warranty could be worthless without anyone to service it.
this is why double glazing now has to have an insurance backed guarantee!
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Guys guys,
Any chance of keeping this somewhat on topic
If you are having faults/problems issue etc fair-play n post
If you're here to go on about failure percentages when not having owned or still owning one can you knock the jibbing off
There was another thread made solely for problems to assess failure rates etc, See that died a death after the latest people having problems posted
No need to takeover this thread without having problems or helping others that unfortunately are
Any chance of keeping this somewhat on topic
If you are having faults/problems issue etc fair-play n post
If you're here to go on about failure percentages when not having owned or still owning one can you knock the jibbing off
There was another thread made solely for problems to assess failure rates etc, See that died a death after the latest people having problems posted
No need to takeover this thread without having problems or helping others that unfortunately are
What do you mean 'knowing what failures there have been'? A shop employee has confirmed that the failure rate is way below 10%. Given that, if we believe the link someone posted earlier, the average failure rate is 3% then at VERY most this is exhibiting a 5% higher failure rate than normal - hardly massive.
he didn't confirm it either way, he said that 10% could not be justified based on the posts on this thread.
have you not read ANY of the posts that people have put, everyone is either DOA or screen with a whole row of dead pixels, are you seriously denying that now?
i think you are getting your figures mixed up, the norm is 3 TO 5% not 3%
anything outside of 3 to 5% is classed as not normal (abnormal) which is a higher than normal failure rate.
if you do not believe the 3 to 5% failure rate then i said you contact the author of the review site and tell me you think they are talking a load of ..... but if they have access to the industry you have to believe it.
get real, a shop is not going to tell you a product has a higher than normal failure rate!
like someone else said there are plenty other manufacturers that have sold some models in their thousands, you don't see a thread developing on those.
like i said before, a good panel doesn't make a good monitor, you need other components to support it and if you put cheap ones in then you have to expect failures.
the other manufacturers that are using the identical panel aren't suffering so it can't be the panel. its either sub standard components, bad manufacturing process or poor quality control although this sits above these two any way, and after 24 years in engineering from machine shops to aircraft design and test that is my professional opinion!
have you not read ANY of the posts that people have put, everyone is either DOA or screen with a whole row of dead pixels, are you seriously denying that now?
i think you are getting your figures mixed up, the norm is 3 TO 5% not 3%
anything outside of 3 to 5% is classed as not normal (abnormal) which is a higher than normal failure rate.
if you do not believe the 3 to 5% failure rate then i said you contact the author of the review site and tell me you think they are talking a load of ..... but if they have access to the industry you have to believe it.
get real, a shop is not going to tell you a product has a higher than normal failure rate!
like someone else said there are plenty other manufacturers that have sold some models in their thousands, you don't see a thread developing on those.
like i said before, a good panel doesn't make a good monitor, you need other components to support it and if you put cheap ones in then you have to expect failures.
the other manufacturers that are using the identical panel aren't suffering so it can't be the panel. its either sub standard components, bad manufacturing process or poor quality control although this sits above these two any way, and after 24 years in engineering from machine shops to aircraft design and test that is my professional opinion!
No he really didn't. In reply to your 10% claim yewen said
So it wouldn't be worth the shop's time selling a product with a 10% failure rate - indicating that this products failure rate is much below 10%.Yewen said:
Yes I am seriously denying that 'everyone is either DOA or screen with while row of dead pixels' based on the 100s of people who've posted in this thread saying how happy they are with their working screen. I myself have a working screen.
I was taking a best case for normal versus worst case for this monitor approach so that it couldn't be claimed I was playing with the figures to suit myself. This is a standard thing to do when you don't want figures disputed. If you'd like to argue against yourself then that's your choice.
Are you kidding? I used the figure that was most favourable for you argument. I used the 3% figure as it best suited your own argument. I showed how, even using figures at their very limits, the failure rate of this monitor is comparable.
You do realise that if someone buys a monitor based on Yewen's assertion that they are not exhibiting a failure rate above 10% and it turns out to be false the shop could be sued?
You do realise that the highest number of posts in this thread talking about breakages of this monitor are now from YOU. This monitor will be one of the best selling monitors on the market at the moment given the price and quality. The higher the amount of models sold the higher the amount of failures. In addition as people have already pointed out to you much of this thread is discussion in anticipation of this monitor being launched, the TN panel problem (now resolved) and people asking about settings.
I'm surprised this thread hasn't been closed already - you're so blatantly trolling it.
Just calm it down a little guys, it is only a monitor!
For every return we get we incur technicians time to diagnose the fault over the phone / webnote, issue a RMA and if required make arrangements for us getting the monitor. Then once the item is at OcUK we need to sign for the goods, unload a van, book the item in, get an engineer to test the screen and then process it as a faulty unit.
Once the unit is faulty, a department then works with the manufacturer to either dispatch a replacement from our stock and they will credit us once we send the faulty unit to them, or they will want the faulty unit so they can ship out a new one.
Each stage takes shipping, each stage takes time. Faulty products are very costly!
We would not continue to promote a product, support and recommend and item that cost us money due to a horrid failure rate.
We sell a LOT of these, very hard to compare it to any other screen on these boards but I certainly would not be too worried about the failure rate.
Yes you have a point about the support being a little worse than say Dell, but you are buying a far cheaper product and they have to cut the corner somewhere. You also have OcUK backing you up remmmeber.
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For everyone who contacted me regarding the trouble with your DGM replacements, have made a little progress but not got anything set in stone yet, will be working on getting them all sorted again tommorrow.
Any trouble again just drop a call into sales asking to speak to Tom about DGM screens or send in a webnote and I will get right onto it.
For every return we get we incur technicians time to diagnose the fault over the phone / webnote, issue a RMA and if required make arrangements for us getting the monitor. Then once the item is at OcUK we need to sign for the goods, unload a van, book the item in, get an engineer to test the screen and then process it as a faulty unit.
Once the unit is faulty, a department then works with the manufacturer to either dispatch a replacement from our stock and they will credit us once we send the faulty unit to them, or they will want the faulty unit so they can ship out a new one.
Each stage takes shipping, each stage takes time. Faulty products are very costly!
We would not continue to promote a product, support and recommend and item that cost us money due to a horrid failure rate.
We sell a LOT of these, very hard to compare it to any other screen on these boards but I certainly would not be too worried about the failure rate.
Yes you have a point about the support being a little worse than say Dell, but you are buying a far cheaper product and they have to cut the corner somewhere. You also have OcUK backing you up remmmeber.
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For everyone who contacted me regarding the trouble with your DGM replacements, have made a little progress but not got anything set in stone yet, will be working on getting them all sorted again tommorrow.
Any trouble again just drop a call into sales asking to speak to Tom about DGM screens or send in a webnote and I will get right onto it.