BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

fini said:
So it wouldn't be worth the shop's time selling a product with a 10% failure rate - indicating that this products failure rate is much below 10%..
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shops do not set out to sell faulty and poorly supported equipment

fini said:
Yes I am seriously denying that 'everyone is either DOA or screen with while row of dead pixels' based on the 100s of people who've posted in this thread saying how happy they are with their working screen. I myself have a working screen..
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that response was for faulty monitors not every one! i'm glad yours is a ok, i hope you don't have to test the warranty :D

fini said:
You do realise that if someone buys a monitor based on Yewen's assertion that they are not exhibiting a failure rate above 10% and it turns out to be false the shop could be sued?.
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we will never know the failure rate, and please do you honestly believe a company has never lied before :rolleyes:

fini said:
You do realise that the highest number of posts in this thread talking about breakages of this monitor are now from YOU. This monitor will be one of the best selling monitors on the market at the moment given the price and quality. The higher the amount of models sold the higher the amount of failures. In addition as people have already pointed out to you much of this thread is discussion in anticipation of this monitor being launched, the TN panel problem (now resolved) and people asking about settings.
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with less than 200 posts to my name, that is an achievement on a thread with 4000 post :D

like yewen said its just a monitor, i don't have one and never will because i'm not prepared to take the risk, and go through the agro of chasing a company everyweek asking where it is when i could be on here trolling you instead ;)

i'd rather pay for quality, get a hazro once the new revision comes out or an nec.
 
mine went wrong within a week, i contacted ocuk, they picked it up found it was faulty, and issued a refund so in total it 2 weeks from receiving the monitor to getting my money back, i cannot fault ocuk on this process it was quick and easy.

i wouldn't buy the monitor again, but defiently have no qualms in ordering from ocuk again, like i have done for many years now
 
I read every post on this board before I went ahead and bought the monitor...so my eyes were wide open.
My experience has been positive. The monitor is fine, with no problems...
Would I buy another one, having read even more in this forum...yes.
 
I have had this monitor for about a month now and its been great.

Only 1 dead pixel, which is not noticeable unless you go looking for it.

Would I buy a second? Most probably yes.

I have a slight concern with DGM’s support but in the first year OcUk would be able to help sort out the problem.
 
Glad theres some posts on those who like the monitor and have been trouble free, despite my own problems when the monitor is trouble free it's a crackin' monitor theres no doubt about it, it's as good as anthing I've seen or used this side of £400

Although I think some of you have missed the points being made by those of us who have the outstanding issues

Firstly, those issues are for those where the monitor is over 28 days old, not on arrival or within the first week or so, and secondly OCUK had advised ourselves to deal with DGM directly thus OCUK haven't been involved until the latter part of last week, Yewen is now looking into this and hopefully matters will get resolved shortly
 
Phoned up again today. A lady picked up the phone after 4min 26sec. She had an accent, so I'm not sure if the monitors are being repaired in the UK or not.

She kept on saying sorry, after realising that I have now been waiting 3 1/2 months and informed me that DGM do not provide the repair centre with panels, so each time something goes wrong, they have to order them etc (truth or lie? your guess). Regardless, it should not take 3 1/2 months. She said that she has wrote down my details and will inform her manager about it and again asked me about a temperary monitor.... and so it goes on and on and on.

To tell you the truth, this does not look good for OCUK, as I would be weary of buying expensive items from here in the future, in case they fail, as no support. (I have bad experiences in the past with hard drive that was DOA, I paid for postage and it was returned saying no fault found, contact manufacturer, which I did and it was replaced).

Final email on here as everyone knows what the score is. Will inform you guys when I get my monitor back, whenever that may be.
 
^ Same story I was told a week ago, DGM's support is shambolic, 3 1/2 months is a total disgrace. After last week I've held off taking this further as I hope OCUK can make some headway with DGM this week
If anyone else develops a problem with their DGM monitor after 28 days then unless the support procedure changes then your screwed as the procedure (rightly or wrongly) is for either you or OCUK to send to DGM, as you can see DGM are not in a position to assist if they cannot repair if you need a new panel
 
frodo60 said:
She said that she has wrote down my details and will inform her manager about it and again asked me about a temperary monitor.... and so it goes on and on and on.
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You do realise that when she was allegedly writing down your details, she was in fact writing down her weekly shopping list. :D

It would not surprise me if the manager was on the beach somewhere, sipping on some cocktails.

The best story had to be the one where they gave a false name and when you phone them back and ask for the person going by the said name, the guy on the phone says nobody by that name works there. LOL.

These guys must've been trained to use these tricks to appease customers.

What amazes me is that they are able to keep a straight face while telling these fibs. Next time you speak to them, listen out for them struggling to hold back their laughter.

TBH, its obvious what is going on.

Its important that you make a note of every date/time that you have phoned DGM, should this matter end up in court.
 
Perhaps OCUK would like to phone them up, and suggest not buying any more from them unless they sort there act out with customer service? It makes OCUK look bad.

Matthew
 
frodo60 said:
Phoned up again today. A lady picked up the phone after 4min 26sec. She had an accent, so I'm not sure if the monitors are being repaired in the UK or not.

She kept on saying sorry, after realising that I have now been waiting 3 1/2 months and informed me that DGM do not provide the repair centre with panels, so each time something goes wrong, they have to order them etc (truth or lie? your guess). Regardless, it should not take 3 1/2 months. She said that she has wrote down my details and will inform her manager about it and again asked me about a temperary monitor.... and so it goes on and on and on.

To tell you the truth, this does not look good for OCUK, as I would be weary of buying expensive items from here in the future, in case they fail, as no support. (I have bad experiences in the past with hard drive that was DOA, I paid for postage and it was returned saying no fault found, contact manufacturer, which I did and it was replaced).

Final email on here as everyone knows what the score is. Will inform you guys when I get my monitor back, whenever that may be.
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That's unbelievable.

I am shocked so many people seem to put up with appauling service like this, over 3 months? If I was a week without a replacement monitor i'd have got the direct number for the CEO of DGM. The reason why people get treated like **** is because they put up with it. I know a lot of people don't have time to fanny about on the phone but still, that is something else. I've just bought one of these monitors, I sincerely I hope I don't have any issues with it.
If I was you I would get firm mate, apply some pressure, start asking contact details of people in charge, i've done this before and they are usually shocked and totally unaware(or so they say) of how you have been treated.
 
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sunama said:
You do realise that when she was allegedly writing down your details, she was in fact writing down her weekly shopping list. :D

It would not surprise me if the manager was on the beach somewhere, sipping on some cocktails.

The best story had to be the one where they gave a false name and when you phone them back and ask for the person going by the said name, the guy on the phone says nobody by that name works there. LOL.

These guys must've been trained to use these tricks to appease customers.

What amazes me is that they are able to keep a straight face while telling these fibs. Next time you speak to them, listen out for them struggling to hold back their laughter.

TBH, its obvious what is going on.
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ROTFL, i know its not funny and if i had no monitor for 3 1/2 months damn i would be annoyed but like you said you have to admire them for the barefaced cheeky lies.

i would put it in writting that you want it back no matter what the condition then take it back to OC, its gone beyond what a court would call reasonableness.
 
Or just do as I suggest and if you are having trouble get in touch with myself and I will try and fix it...

That is by far the most sensible option at the moment. :/
 
gadgets said:
ROTFL, i know its not funny and if i had no monitor for 3 1/2 months damn i would be annoyed but like you said you have to admire them for the barefaced cheeky lies.
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No gadgets, I beg to differ. I think this is hilarious. If this went to court, a magistrate would struggle to keep a straight face, while listening to the excuses for not fixing the monitor. In particular the one where the false name was given.

Consider that these excuses are those that were used on frodo60. I am positive that others have been given a whole raft of different excuses. There must be some sort of excuse book that they have, out of which they pick excuses at random from it.

The part where the lady on the phone was taking down frodo60's details had me in stitches, given that they have had his monitor for 3.5 months, yet apparently, they dont yet have his full details on file.

It is unlikely that the manager would ever have received the paper on which frodo60's details were allegedly written and if by chance he did, he probably wouldve used that paper for wiping his **** with.

I truly feel for frodo60, as I have this monitor and would not like to be messed around like this for 3.5+ months if mine broke down, but I cant take this seriously anymore. I work in customer services and would never treat a customer like this. From a legal perspective, unless they could prove that they were in dire financial difficulty and were about to go into receivership, DGM simply wouldnt have a leg to stand on.

In saying all of the above, if I needed another 24" monitor, I would probably get this one as it really is too good a price and worth the risk.
 
gadgets said:
pays your money and takes your chance.
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Not in the UK you don't, you have the full weight of consumer protection laws (arguably some of the best in the world) behind you at all times.

People just need to be a little less reticent to start action so that retailers and manufacturers get the message that this kind of behaviour is unnaceptable.

It's good to see that OcUK is trying to cajole something out of DGM, they are suffering through this debacle as well with many unhappy customers.
 
Hiya guys I've had this monitor since before christmas and has been good however my colour settings seem to be messed up and I don't seem to be able to get them right. White seems kinda grey/not very bright whereas the colour for the menu osd is a really nice vibrant bright. Any ideas/recommnedations to improve the quality of the whites?

Thanks
 
I've just tryed it again and the colours on DVI are much better so I'll just keep it on DVI, although I think the VGA input might be faulty as I did test with two computers :(. But as a few people have been complaining about DGM I'd rather stick with working monitor on DVI.
 
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