BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)
- Thread starter Gibbo
- Start date
This is the webnote that I sent Digimate through there website. As afterall, I did contact them for the repair originally. Sent on 29/06/08
=====================================================
Product: LCD Monitor Model: L-2442WD
S/N: XXXXXXXXX
Hello.
My Digimate 24" LCD monitor developed a fault about 3 months ago (a permanent line of vertical green pixels).
I contacted Digimate and you agreed to repair it.
It has been nearly 3 months now, and I am constantly given the run around when I ring every couple of days. I think this is a totally unacceptable behaviour from a large manufacturer and have been left with no choice but to contact you (rather than the repair centre).
I have been without a monitor for 3 months, and have been unable to use my computer.
Could you please do something about it, as I was told that it would only take 7 days, and 3 months later, nothing.
It does not take 3 months to order panels form the far east (especially since there seem to be no supply and demand issues with the manufactured units freely available on websites).
If you can not help me, I will have no choice but to take matters further, as it has only been 6 months
========================================================
REPLY RECEIVED
06/29/2008
Digimate Dear Customer,
I do appologise for the delay, we will be receiving replacments for your monitor this week. As soon as they arrive we will give you a call to arrange a replacment.
Regards
========================================================
Now lets see if the actual manufacturer gives me the run around.
=====================================================
Product: LCD Monitor Model: L-2442WD
S/N: XXXXXXXXX
Hello.
My Digimate 24" LCD monitor developed a fault about 3 months ago (a permanent line of vertical green pixels).
I contacted Digimate and you agreed to repair it.
It has been nearly 3 months now, and I am constantly given the run around when I ring every couple of days. I think this is a totally unacceptable behaviour from a large manufacturer and have been left with no choice but to contact you (rather than the repair centre).
I have been without a monitor for 3 months, and have been unable to use my computer.
Could you please do something about it, as I was told that it would only take 7 days, and 3 months later, nothing.
It does not take 3 months to order panels form the far east (especially since there seem to be no supply and demand issues with the manufactured units freely available on websites).
If you can not help me, I will have no choice but to take matters further, as it has only been 6 months
========================================================
REPLY RECEIVED
06/29/2008
Digimate Dear Customer,
I do appologise for the delay, we will be receiving replacments for your monitor this week. As soon as they arrive we will give you a call to arrange a replacment.
Regards
========================================================
Now lets see if the actual manufacturer gives me the run around.
Hang on. Isnt this the same answer that you received all the other times you contacted DGM?
Also did the manager (or anyone) get back to you, after your details were allegedly taken down and given to the manager?
You'd think considering you've been waiting for 3 months that if its true they are expecting new parts this week that they'd have contacted you as opposed to you having to contact them to find out
Any company worth their salt would be fully aware they were sat on customers faulty kit for 3 months and as a priority would be the ones contacting the customer, not the opposite, regardless of the technical aspect this custoner service side of things speaks volumes on how they are perceived
Personally Ive lost any faith I had with DGM, 3 months is having a laugh, come to think of it I'm about 3 weeks now myself
Hands down the most appauling customer service I've come across in a long long time
Any company worth their salt would be fully aware they were sat on customers faulty kit for 3 months and as a priority would be the ones contacting the customer, not the opposite, regardless of the technical aspect this custoner service side of things speaks volumes on how they are perceived
Personally Ive lost any faith I had with DGM, 3 months is having a laugh, come to think of it I'm about 3 weeks now myself
Hands down the most appauling customer service I've come across in a long long time
I've just tryed it again and the colours on DVI are much better so I'll just keep it on DVI, although I think the VGA input might be faulty as I did test with two computers. But as a few people have been complaining about DGM I'd rather stick with working monitor on DVI.
ROTFL
that truely says something about the 3 year warranty!!!
if it doesn't turn up after this i would put it in writing that you are rejecting the goods as they are not fit for purpose and the company can not honour it warranty claim, give them 5 days and then start legal action.
you could go on for ever waiting
you could go on for ever waiting
Yep. You definitely have to put some sort of time scale on this.
Dont forget that there are probably many people in frodo60's position that havent signed up to these forums and documented it.
3.5 months is ridiculous. I remember when Iiyama would do a monitor swap out, on-site, within 3 working days. This was in the days of CRT monitors though, so perhaps standards have changed now.
Dont forget that there are probably many people in frodo60's position that havent signed up to these forums and documented it.
3.5 months is ridiculous. I remember when Iiyama would do a monitor swap out, on-site, within 3 working days. This was in the days of CRT monitors though, so perhaps standards have changed now.
Anyone ?
I sent a webnote yesterday for an update, wondered if anyone else has heard anything.
Chasing up their sales guys on this, its hard for me to get direct updates but I would like to think that progress is being made.
I do not answer the webnotes so unless someone lets me know there is one there I will not be able to pick one up, will check now.
Yeah just looking down the list of 24" screens and only a few of them say 'swap out' warranty, that's definitely a change from a few years ago. I think most people (including me) still assumed that if your screen broke you get a replacement pretty sharpish, not a collect and repair with an undefined and possibly lengthy wait. I guess the whole industry is driving down costs.
yewen i think these guys need more than chasing now, come on ...... step up to the plate, positive action is needed before it gets ugly
if any of the complainants start legal action it will land on OC's door matt first
I wonder if there would be any value in starting a new post with a poll...trying to find out those who had a monitor with no problems, those who did have problems etc...
If it were possible, I guess that the poll questions would have to be very carefully phrased to eliminate any 'bias'...just a thought...
If it were possible, I guess that the poll questions would have to be very carefully phrased to eliminate any 'bias'...just a thought...
I started a thread a couple of weeks ago to try and get a indication of the scale of problems people were having with DGM - http://forums.overclockers.co.uk/showthread.php?t=17890683
I agree, it's now a week last Friday since OCUK took these issues on board, and whilst I appreciate OCUK themselves may be having difficulties also with DGM I think now after 9-10 days we really need some firm progress on this and as to exactly what can be done to resolve everyones issues, personally I don't know any more than I did 2 weeks ago
Soldato
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just got a digimate one for £45 less then OcUK, and its AMAZING to say the least, what a jump from a £200 17" LCD i bought 3 years ago.