BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

what is that OSD trick that shows u the type of panel you have?

also i have one random flickering pink pixel which comes and goes (but can only be seen under blue/purple)

what can i do about that?
 
ten80p said:
I agree, it's now a week last Friday since OCUK took these issues on board, and whilst I appreciate OCUK themselves may be having difficulties also with DGM I think now after 9-10 days we really need some firm progress on this and as to exactly what can be done to resolve everyones issues, personally I don't know any more than I did 2 weeks ago
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I'd give your local trading standards a call follow their direction and prep 'all' the relevant parties of your intention to invite them to a day in court at your convenience.
 
Personally, I think it would be best, if together you took DGM to court, rather than doing it individually. If you can show that DGM is doing this to a lot of people, then it will carry more weight. It will also prevent DGM from using the excuse,

"Yes your honour, we understand that Mr XXXX has had problems with his monitor and we accept this is bad service, but it is a one-off. Now that we are aware of this, we are working to rectify this problem. However, all of our 1000s of customers are dealt with promptly. This is the first time we have been taken to court over such a matter. This is definitely a one-off case that has slipped through the net."

There is no way that that excuse will wash if you 5-10 of you all take DGM to court. I would also go so far as to claim costs, for the amount of time you have lost having to chase DGM up about this. Charge them £30/hour.

It'll make for interesting reading if Frodo60 mentions the excuses used against him, as they are pretty damning. The best one for me, has to be when he was told to call back in 15 minutes. He took the person's name, but when he did phone back, it transpired that nobody of that name worked there. :D
 
i would be very surprised if OC get a result, after all they are not going to bite the hand that gives them a profit.

at the end of the day a sale is a sale and if DGM have to reimburse a customer OC don't lose out.

so you guys are on your own
 
I took legal advice approx 2 weeks ago and decided to hold off commencing proceedings when OCUK stepped in, with no apparent progress having been made and now without my monitor for over 3 weeks I feel I'm almost at the point where I simply have no choice but to start them :mad: Will be speaking to Consumer Direct/OOFT today as I've now had enough.
 
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As expected, I received no call or anything from Digimate directly (not repair centre).

i will make one last phone call to the repair centre warning them that I will start legal proceeding and will also attempt to recover costs for all the phone calls I have made from my mobile.

ten, you have only been waiting 3 weeks, I am heading onto 4 months from next week.
 
frodo60 said:
As expected, I received no call or anything from Digimate directly (not repair centre).

i will make one last phone call to the repair centre warning them that I will start legal proceeding and will also attempt to recover costs for all the phone calls I have made from my mobile.

ten, you have only been waiting 3 weeks, I am heading onto 4 months from next week.
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I would say good luck but tbh after speaking to legal people then you shouldn't need it, regardless of what they say or there situation they simply haven't a leg to stand on
 
Problem resolved. :)

Told you just to give me a bit of time, everyone who I have contact details for I will be getting in touch with over the next hour to arrange the delivery of the replacement part.

gadgets said:
yewen i think these guys need more than chasing now, come on ...... step up to the plate, positive action is needed before it gets ugly

if any of the complainants start legal action it will land on OC's door matt first
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Give it a break man, I have done all I can in the quickest time that I personally could to get this resolved. The monitors were not even returned to ourselves and I have resolved the problem I really do not know what your problem is with people trying to help others out.
 
Have just phoned up everyone who has contacted me regarding the trouble and either spoken to or left a message.

A couple of people have rung out for me so I have not been able to get in touch.

If you call 0870 443 0880 I can arrange the replacement shipping for you.

Please direct any further problems to the shop not the forums.
 
gadgets said:
shops do not set out to sell faulty and poorly supported equipment



that response was for faulty monitors not every one! i'm glad yours is a ok, i hope you don't have to test the warranty :D



we will never know the failure rate, and please do you honestly believe a company has never lied before :rolleyes:



with less than 200 posts to my name, that is an achievement on a thread with 4000 post :D

like yewen said its just a monitor, i don't have one and never will because i'm not prepared to take the risk, and go through the agro of chasing a company everyweek asking where it is when i could be on here trolling you instead ;)

i'd rather pay for quality, get a hazro once the new revision comes out or an nec.
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Hi,

Thank you for your concern for other forum members - can I suggest that you utilise your enthusiam on other posts as this issue is being resolved as I type.

This monitor is one of the UK's best selling & best value for money available - regrettably we have a number of customers here with genuine issues out of the thousand+ monitors that have been purchased and enjoyed by others.

I have personally made calls to DGM Technical, Customer Care and Dispatch and can confirm that replacement product (NEW) is now available and all outstanding customers will be actioned promptly.

Regards,

Rupert
MD - OcUK
 
HI there

Can I please make it clear to forum users the rules:-
OcUK FAQ & Forum Rules (READ ME)
No posting OcUK order or returns queries
The forums are not to be used for the posting of existing order or returns (RMA) queries. These can often involve delicate issues such as failed credit card authorisation and are best dealt with privately. You can view our Returns Policy here. You can use OcUK's new Webnote system to contact us about order and return queries.

Please be aware that posting complaints about OcUK or their staff, will result in your forums account being suspended. If you persistantly post complaints, then you will be banned.





This rule is in place for this exact reason because people in this thread have complained on our forums about a manufacturer in regards to RMA support. Unfortunately staff do not always have the time to monitor threads which has happened in this case as I have not seen the post here and as such customers have recieved bad support from DGM.

This is why the rules state not to use these boards for order or RMA queries but to instead call or send us a webnote. As then any issues can be dealt with promptly.

These rules are in place to provide better service because unfortunately OcUK staff did not spot this thread and due to customers venting their fustration on the forum where its gone un-noticed we have not been able to act like we could have done if we had recieved a webnote or phone call.

Please in future call us or send us a webnote as we take lack of support from manufacturers seriously and we will intervene to please the customer and then deal with the manufacturer appropiately to get the level of support needed.
 
well done guys. its a disappointment to see so many with problems when the monitors offered so much bang for buck. if they can get these issues under control, then they really would be the best monitors out there.
 
james.miller said:
well done guys. its a disappointment to see so many with problems when the monitors offered so much bang for buck. if they can get these issues under control, then they really would be the best monitors out there.
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Hi there

I think its a typical case as Rupert described, sell 1000's of a products you get more returns.

As it turns out it would appear there is 3-5 customers having real difficulty with DJM and we are now intervening.

We just ask forum members to remember, if you have a problem to call OcUK or send us a webnote, posting on the forums is not the right cause of action because this is case in point, your complaints were not spotted and so no action was taken, wheras a phone call would have seen immediate action.
 
This is really good news and would just like to thank you all for coming to our rescue especially Yewen (Tom). I must have been out when you rang so ill give you a ring tomorrow when your open :)

However i would like to make a comment about a few things said especially on this last page (especially as we have a few OCuk staff etc reading this thread now....... and it is just a comment for your own notes nothing more.

You all have mentioned how you don't want any of us to leave feedback/complaints/problems etc on these forums and would prefer if we Telephoned/Webnote you instead which is fair enough and can understand your reasoning. However i think you all need to understand that i personally (can't speak for others) had been contacting yourselves via phone a number of times while this has all been going on... (nearly 6 weeks).
The first sign of help was when Yewen kindly started to get involved via this thread. So i would have loved nothing more than to have not brought my problem to the forums but it was a last ditch attempt for help really.
 
Thanks Yewen.
My 4 months of torment is over, as I received a call stating that I would get a replacement tommorow.

Unfortunately I did not contact OCUK originally, as I knew that I would have to send it to DGM anyway, and more importantly, I did not have the order number nor could I find it on my account.

Anyway, I always blamed DGM, and not OCUK, as you can read from my posts.

So thank you again.
I just can't believe it has been 4 months and DGM would still have carried on, if it wasn't for OCUK.

Also, judging by the comments on this forum, it does seem that there were only 5 of us who were singled out for harsh treatment from DGM.:D
 
Everyone should be sorted just fine, we also have written confirmation from DGM on this being resolved.

Also Rupert is being pro-active and is looking into how this has happened. He has a contact at DGM to try to stop any further issues from occuring, he has much more experience with that side of customer service so he is by far the best person to improve procedure.

We do try with our customer service and I can say first hand in the 2 years I have been at OcUK our service has improved greatly, Rupert is making real strides in improving turn around time and the ability for staff to be able to solve problems quickly and efficently on the first time the problem is reported.

There are blips from time to time and Erbs I can only apologise for our failure with your RMA on this one. We do resolve everything that is presented before us and we are not shy of a bit of graft to get the results the customers love.

Hopefully these few isolated incodents are the last of the DGM problems, but if anyone else has any issue please do not hesitate to contact us by phone or webnote. If you are armed with your DGM case number and OcUK order number it should now be very simple for us to chase up a return if it is taking longer than is acceptable.

If anyone who is getting a replacement monitor sent out has any further issues just get in touch and speak with myself (Tom) and I will get it corrected pronto. :)
 
Erbs said:
This is really good news and would just like to thank you all for coming to our rescue especially Yewen (Tom). I must have been out when you rang so ill give you a ring tomorrow when your open :)

However i would like to make a comment about a few things said especially on this last page (especially as we have a few OCuk staff etc reading this thread now....... and it is just a comment for your own notes nothing more.

You all have mentioned how you don't want any of us to leave feedback/complaints/problems etc on these forums and would prefer if we Telephoned/Webnote you instead which is fair enough and can understand your reasoning. However i think you all need to understand that i personally (can't speak for others) had been contacting yourselves via phone a number of times while this has all been going on... (nearly 6 weeks).
The first sign of help was when Yewen kindly started to get involved via this thread. So i would have loved nothing more than to have not brought my problem to the forums but it was a last ditch attempt for help really.
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Hi there

Sorry to hear that and I will make sure Rupert knows about this so he can take necessary action.
 
Yewen said:
Everyone should be sorted just fine, we also have written confirmation from DGM on this being resolved.

Also Rupert is being pro-active and is looking into how this has happened. He has a contact at DGM to try to stop any further issues from occuring, he has much more experience with that side of customer service so he is by far the best person to improve procedure.

We do try with our customer service and I can say first hand in the 2 years I have been at OcUK our service has improved greatly, Rupert is making real strides in improving turn around time and the ability for staff to be able to solve problems quickly and efficently on the first time the problem is reported.
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glad it is sorted.

if this thread had been started on another forum you would have been none the wiser and it could have been very damaging.

not letting people raise an issue on here will push it elsewhere where you may not find out about it until it is too late - sound blaster incident that happened recently is a prime example.

had others not joined in and aired our disbelief at the treatment recieved by those affected this may well have gone on even longer.

at least if it is on here you can keep an eye and step in like you have.

and it was good of the MD to personally post a message on here even if it was to tell me to shut the up! :D
 
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