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BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

Discussion in 'Monitors' started by Gibbo, Nov 20, 2007.

  1. Jabbs

    Sgarrista

    Joined: Feb 6, 2004

    Posts: 7,718

    Location: Rugeley

    Got mine when they had loads in the B grade section has the good panel and had it for 2 years now without issues.
     
  2. Trifid

    Sgarrista

    Joined: Feb 18, 2006

    Posts: 8,306

    This has been happening the last couple of weeks, turning it off for 20 minutes did solve it but was becoming more frequent and taking longer to resolve every time it happened. Was like it all of yesterday evening and the same today. :(

    [​IMG]
     
  3. seekdestroy

    Hitman

    Joined: Sep 9, 2008

    Posts: 684

    I managed to get a full refund from D*bs.com. And they have very poor customer service and support, maybe I was lucky, but how much are OcUK offering for a refund?
     
  4. Fab

    Associate

    Joined: Sep 28, 2004

    Posts: 23

    I was told on the phone it would be the cost of the monitor over the three year warranty.. minus previous use.
    That's from purchase to present, not purchase to fault.

    I believe it worked out to a £60 "partial refund". o_o

    Hoping a call with Chris Montgomery - Returns Manager will put things right, now that's he's back at work..
     
  5. Trifid

    Sgarrista

    Joined: Feb 18, 2006

    Posts: 8,306

    So a fiver for mine if OcUK did that. I don't think it is worth bothering with to be honest. A spec me a monitor thread will appear when it is payday by the looks of things.
     
  6. masterchiefx2

    PermaBanned

    Joined: Aug 31, 2010

    Posts: 30

    Location: lincoln

    haha i boyght one of these ages ago it broke in 2 weeks lolol picture just went grey then died completly
     
  7. niggyg

    Hitman

    Joined: Oct 29, 2008

    Posts: 685

    I don't understand this formula that some stores have started to use. Basically by their maths an item is worth £0 once it's out of warranty. This isn't true, although it does vary, if in good working condition hardware could be worth ~50% of it's initial purchase price on the second hand market.
     
  8. Phoenixdancer

    PermaBanned

    Joined: Feb 22, 2010

    Posts: 1,630

    They dont care whats it worth... All they care about is not haveing to give out to much money, OCUK is a perfect example of this.
    Its a scam IMO and if it was taken to court they would loose.
     
  9. !TIMMY!

    Hitman

    Joined: Aug 27, 2007

    Posts: 578

    I have 3 of theses, all with the same panel in Eyefinity, but this has happened to one of them:

    [​IMG]

    [​IMG]

    It was fine till a couple of weeks ago, switching it off then on seems to fix it for about 30 secs to 5 mins then it happens again. Looks similar to what has happened to Trifid. I tried using DVI and VGA but it happens on both.

    Anyone got any tips or know where I can/if get it fixed?
     
  10. seekdestroy

    Hitman

    Joined: Sep 9, 2008

    Posts: 684

    If you get it repaired on the warranty, they will spend months saying they are awaiting parts, but in reality they don't make the parts anymore.

    So it's a like for like exchange or refund.
     
  11. sunama

    Capodecina

    Joined: Oct 18, 2002

    Posts: 15,968

    Location: NW London

    Have OCUK not already stated that they won't give a refund, but will exchange the broken DGM monitor with 23" TN monitor?

    In which case, a refund or a like for like exchange is not going to happen.
     
  12. fini

    Sgarrista

    Joined: Aug 26, 2004

    Posts: 7,566

    Location: London

    If your monitor's over six months old under SoGA OcUK don't have to offer you anything unless you can prove that the problem was inherent in the monitor when you bought it. Your warranty is between you and the manufacturer and, as such, irrelevant. If your monitor is less than six months old then, as there is no chance of repair or sensible replacement I'd say in this instance refund is the only practical option. They stopped selling this monitor years ago though, right?

    Proving that the problem is inherent is an uphill struggle, especially as only a handful of people have reported this problem and absolutely tons of these monitors were sold (they were a steal when they first came out).
     
  13. seekdestroy

    Hitman

    Joined: Sep 9, 2008

    Posts: 684

    Well he may not have bought it from OcUK.

    Your warranty issues should be sorted out by the retailer though.

    I think theres been more than a handful of people with this problem.
     
  14. thedevilspride

    Wise Guy

    Joined: Oct 19, 2002

    Posts: 1,235

    Location: London

    How long does it take for repairtech to assign an RMA number?
    They emailed back next day asking for specific info about the faults, serial number etc.

    I haven't heard anything from them since, it's been 8 days so far.
    Any ideas on how to speed it up? The monitor is now completely unusable.
     
  15. sunama

    Capodecina

    Joined: Oct 18, 2002

    Posts: 15,968

    Location: NW London

    Is this OCUK repair tech or DGM repair tech?
     
  16. Phoenixdancer

    PermaBanned

    Joined: Feb 22, 2010

    Posts: 1,630

    My old DGM monitor RMA was 3 weeks before they got back to me and 3 weeks after i sent out to get a new one
     
  17. thedevilspride

    Wise Guy

    Joined: Oct 19, 2002

    Posts: 1,235

    Location: London

    It was DGM.

    The monitor was bought in July 2008, I did contact OcUK first but they said they would only repair / replace it within the first year.
     
  18. seekdestroy

    Hitman

    Joined: Sep 9, 2008

    Posts: 684

    Yeah but still OcUK should contact Repair tech on your behalf as you bought the product from OcUK!
     
  19. sunama

    Capodecina

    Joined: Oct 18, 2002

    Posts: 15,968

    Location: NW London

    But wouldn't it be easier/faster for both customer and retailer if the customer contacted DGM directly? Why go through the middle man when you can go direct?
     
  20. james.miller

    Capodecina

    Joined: Aug 17, 2003

    Posts: 18,391

    Location: Woburn Sand Dunes

    My DGM developed an entire row of dead pixels recently :(