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BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

Discussion in 'Monitors' started by Gibbo, Nov 20, 2007.

  1. james.miller

    Capodecina

    Joined: Aug 17, 2003

    Posts: 18,279

    Location: Woburn Sand Dunes

    oh, and now it's got screen burn lol

    [​IMG]
     
  2. fini

    Sgarrista

    Joined: Aug 26, 2004

    Posts: 7,566

    Location: London

    lol, it could be worse than facebook I suppose.
     
  3. gee3000

    Wise Guy

    Joined: Jan 28, 2007

    Posts: 1,397

    Location: London

    I should keep out of this thread, it's scaring me now that mine's coming up to 2 years old ¬_¬
     
  4. Dark_Angel

    Capodecina

    Joined: May 12, 2005

    Posts: 12,637

    NM
     
  5. PCM2

    Soldato

    Joined: Feb 18, 2010

    Posts: 6,745

    Location: Newcastle-upon-Tyne

    That is a sign that you spent too much time on Facebook! Let that be a reminder ;). You can get utilities that cycle through primary colours, black and white screenfills (Dell has this built into the monitor) to try to alleviate the 'burn' if it is infact temporary retention.

    P.S. A girl kisses you whilst... I'm intrigued!
     
  6. Speed

    Sgarrista

    Joined: Nov 23, 2002

    Posts: 8,616

    lol! That was my thinking! ;)
     
  7. ots3go

    Mobster

    Joined: Jan 15, 2005

    Posts: 2,554

    Location: Notts

    Order Date: 17 Dec, 07, 6:18 pm

    Still not had an issue with it... but it's getting older!
     
  8. Speed

    Sgarrista

    Joined: Nov 23, 2002

    Posts: 8,616

    Almost out of warranty as well, that is usually when stuff fails according to sod and his law!
     
  9. Trifid

    Sgarrista

    Joined: Feb 18, 2006

    Posts: 8,297

    I'd left the monitor off for a week and it was working flawlessly for 6 days and then this. It's now working again...

    [​IMG]
     
  10. Fab

    Associate

    Joined: Sep 28, 2004

    Posts: 23

    Has anyone had success with a refund/replacement from OcUK so far?
     
    Last edited: Sep 30, 2010
  11. AshMcConnell

    Associate

    Joined: Jul 19, 2010

    Posts: 8

    My monitor has now been with DGM for 3 months now. Extremely ****ed off. Not sure what to do. Is small claims court an option? At this point they've effectively stolen my monitor
     
  12. pingu666

    Wise Guy

    Joined: Mar 6, 2008

    Posts: 1,919

    mines got some new symptoms :\, power on itll make a slight high frequency noise, show a picture briefly then the colours all fade to black quickly and im left with some bars that are near black, on a black screen

    only does it sometimes tho :x
     
  13. Rob456

    Associate

    Joined: Feb 4, 2009

    Posts: 25

    Location: Exmouth, UK

    I echo AshMcConnell's post. My DGM was collected by the repair company on the 6th June as the screen was starting to fail powering on.

    It has now been with them 5 months and almost two weeks, and all I can get from them is "we're sorry for the delay".... "waiting for parts from Digimate".

    Not very happy.

    Rob.
     
  14. AshMcConnell

    Associate

    Joined: Jul 19, 2010

    Posts: 8

    I've still got no monitor from them. I'm not sure how to proceed. Pointless having a 3 year warranty if they don't keep the parts for 3 years! I'm worried that DGM are going out of business.

    Good luck Rob,
    Ash
     
  15. Rob456

    Associate

    Joined: Feb 4, 2009

    Posts: 25

    Location: Exmouth, UK

    I've just spoken to Digimate Customer Services, and they are going to see if they can send a replacement monitor as they're still waiting for a replacement panel. The girl was very helpful. Give their customer services a call... 0871 250 8000 quoting your repair-tech reference.

    Their terms and conditions state if they can't repair it a replacement screen is sent. I would presume after 5 months repair is not looking like a possibility.
     
  16. sunama

    Capodecina

    Joined: Oct 18, 2002

    Posts: 15,968

    Location: NW London

    In an earlier post, somebody has clearly stated that DGM will not be getting any new parts and that they are basically fobbing you off with excuses.

    Some of you have waited weeks/months. A decade could go by and you still wont get your fixed monitor, because parts are no longer available.

    From what I understand, if DGM have the parts and the monitor can be fixed, you will get your fixed monitor delivered back to your home, in reasonable time. But if they are "waiting for parts", you may as well ask them not to bother fixing it and instead, give you a different monitor. "Waiting for parts" means, "We do not have the parts for your monitor. We are never going to have the parts to fix your monitor. We are never going to fix your monitor. And we hope you eventually buy a new monitor and forget about the broken monitor you sent to us."
     
  17. clv101

    Sgarrista

    Joined: Oct 18, 2002

    Posts: 9,903

    Location: Bristol

    So my DMG has now finally packed up after around 2 years - so do I send it back to the retailer who offered three year on-site (I have a print out of their web page) or just call DMG direct?
     
  18. sunama

    Capodecina

    Joined: Oct 18, 2002

    Posts: 15,968

    Location: NW London

    Are you sure DGM do an on-site warranty?
    I thought it was Return To Base?
     
  19. clv101

    Sgarrista

    Joined: Oct 18, 2002

    Posts: 9,903

    Location: Bristol

    That's what I've heard - but my agreement is with the retailer and they advertised with on-site.
     
  20. Speed

    Sgarrista

    Joined: Nov 23, 2002

    Posts: 8,616

    Not sure where you stand if the retailer advertised on-site incorrectly. It is definately Return to Base Repair, frankly the worst kind of warranty. It would be pretty hard to prove, even with a printout. The first year under UK consumer law the retailer is definately who you should be dealing with, regardless of what retailers try and tell you.