Be wary of CDKeys

CAT-THE-FIFTH said:
However,this is what their "CS" looks like - rubbish.
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The problem is people want a good "customer service" yet want the cheapest keys possible.

CD keys probably only has a handful of people dealing with CS requests as keeping their operating costs down means they can keep the prices low.

It almost seems like they have a problem on not blocking further sales when they run out of keys, seems they'd rather keep taking orders and then backfill them, but this obviously causes CS to become inundated with support requests from people who haven't got their keys.
 
Never had a single issue with them but then I follow the below rules:

Rule 1: Never pre-order
Rule 2: Never ever pre-order
Rule 3: See Rules 1 & 2

There is never a good reason to pre-order from anywhere but when you pre-order from sites like these, they are dependant on keys being passed to them in their supply in a certain timeline & quantity, if either of those doesn't hit the end result is a customer paying for something when no stock is available.
I suspect in some of the cases here that maybe what happened.
 
Bought Steep as a chillout game on Saturday. No problems at all. Have got other games dirt cheap in the past and never had an issue. I never buy games at launch these days as I'm too tight haha!
 
Haven't used them for a couple of months but they've typically been very good, had the odd issue here and there where it takes a little longer then expected but I get the code in the end.
 
I'm sure this was just a blip in the system. As I've never had one issue with them. In all the years I've used them.
 
I'm in battle with them at them at the moment, well since Thursday, over a key that Steam says already redeemed.

They are saying I should contact Steam :confused: I replied no, you supplied the goods/service it's up to you. Awaiting reply.
 
ttaskmaster said:
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It happened for 10 days apparently,so they still took orders when they couldn't fulfill the previous ones. So then could have always just said "out of stock" until they fulfilled the orders. They had three weeks in my case,so its probably them being totally disorganised.

At every point in the contact process I waited longer than what they suggested themselves so its not like I was being that impatient. On Paypal it said within a few hours via mediation but I have them much more than that. But the moment I asked Paypal to get involved they did respond.

So they only have themselves to blame. But fight with the customers then. Shrugs.

Anyway problem solved on my end - I just will use UK based companies or ones which are located closer to home. Learnt my lesson.
 
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ttaskmaster said:
How do you know they were out of stock?
How do you know they weren't just going through a very long list of orders?

I don't really care either way, as I don't use them and don't have a horse in this race, but I'd likely give them the benefit of the doubt at least in part.
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Well I order it 3 weeks ago,they missed the delivery date,by 3 days since I gave them the benefit of the doubt due to all their fans saying how great they were. Then I contacted them via e-mail. Waited 48 hours and had no response. Instead of going to a paypal claim,I went via mediation. They said within a few hours,then by the next day nothing. Upgraded it to a claim and pronto,the refund was issued very quickly.

Either way NONE of those issues are my concern,they took the money and didn't deliver the product. If they have personal problems,that is their issue as a business. Hire more people,and if the price goes up,meh. If they can't then give the money back.

You worry about the poor company,I worry about my needs,and knowing by your own posting history if companies screw you over you get annoyed.

So ultimately,people can defend this company to death - awesome for you all.
 
been using them for years and only ever had one issue, their customer support came across as incompetent.
 
ttaskmaster said:
Processing orders and responding to tickets are likely all run-of-the-mill stuff and everything is queued.
But Paypal claims likely bump things up that queue, or are even completely separate workstream queues, in the same way we respond differently to customer claims that are instigated by an MP instead of the customer themselves.
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Well that is their problem either way. If they want to expand the business then hire more people. Interestingly the holding company behind them says the following:

Omnyex is a leading independent wholesaler & distributor of digital products globally. Headquartered in Dubai, with multiple key partners around the world, we are well placed to serve our customer’s requirements.
Our management team have over 30 years combined experience within the online retail and distribution business having been involved with several ventures in the USA, Europe, Australia and Asia.
We know what it takes to provide good service and we carry this service over into our distribution business.
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Oh well they have all these offices around the world,must be OK then?? Must be a company that never sleeps. Especially with their company taking up a whole floor of a high rise:

https://www.omnyex.com/img/omnyex-office_1.jpg

Maybe they need to pay more for more CS people,than shiny offices then. Or maybe with all these offices everywhere,perhaps they can train their CS better but then with shiny offices it must be expensive. See,if they had relocated to Slough trading estate they not only can save money but be near to the biggest Tesco in the country. Oh well,priorities.

Must be a very nice view. Shrugs.
 
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ttaskmaster said:
and I can't imagine Dubai having any offices that aren't all shiny!
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Believe me Dubai has plenty of ****hole office blocks usually staffed with poorly treated TCN workers who are just happy not to be on some death trap building site in the UAE.
 
Going to be interesting when BF5 drops. I'm keeping a keen eye on this (I ordered a couple of months ago), I notice they are only offering the deluxe Xbone jobbie now.
 
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