BF Hardline Visceral Games

It's the we're listening catch phrase from DICE again.

Sure, I'm here all the time. I've been away for a couple of weeks, but I'm back now. I read everything - I don't respond to everything though. In this case, I'll go through your points.

- Netcode is still awful due to the low tickrate.

Visceral engineering was responsible for the changes currently in the CTE in regards to tickrate, burst fixes, etc. It was great that DICE LA allowed us to test these out in BF4 and iron out some of the kinks - we look forward to bringing it over to Hardline as soon as we can.

- Weapon balance is still off. RoF is a big culprit. Scout elite should not be firing this fast, uzi so slow.. etc.

This is an ongoing discussion, we've got a lot of fixes in with the first patch and even more on the way soon.

- Modes need adjustments for game play.. Example, remove RPG's from trunks on Hotwire so we can get into real car chases again. TDM spawns are the worst I've ever seen in a MPG.

We disagree that RPGs should be removed from Hotwire. We did reduce the JITT ammo to 1 shot per RPG and greatly reduced the explosive radius already however. TDM spawns are still an issue, we agree, and we're looking into providing 32 player TDM to help with this, and we have code improvements coming for this as well in the next patch.

- Stingers should be 1 shot only.. If not 1, then the reload should be much longer.

We're listening, but we don't agree. 1 shot wouldn't be able to kill a helicopter, and wouldn't be much of a threat 90 seconds apart. Reload or lock-on time is more likely to get adjusted, but good chopper pilots have little issue being able to hide from stingers as it is.

- Terrain stops vehicles and infantry, also many clear line of sights actually get blocked.

Where shots get blocked is mostly bugs - collision issues are hard to find, but we fix them as they are reported. Vehicle physics is a whole other extremely complicated kettle of fish, and one that's gotten massively better since we started but still needs some work.

- Suppression - Snipers can take shots to the head and face and still aim without flinching. It's crazy.

We purposely reduced the effects of suppression and nearly no one is complaining about that - this is one of the few comments I've seen in relation to this feature being reduced.

- Releasing the SAME version of the game for PC/Console is folly, they need to be adjusted for each platform if you want to retain your AAA status.

AAA has nothing to do with differences in data between platforms. However, this is something we're looking in to.

- Armored insert..

There are a lot of complaints about this. We have some ideas coming in the next update.

- Headshots are bugged when striking prone targets.

You'll have to be more descriptive, we haven't seen any issues.

- Perks need a total overhaul. Fast throw, really?

If you read the patch notes you'll see that I've already redesigned these perks with input from the community here on Battlelog.

- Boosting is required to get certain achievements.

We're working on these - camera coins and shield coins in particular have been adjusted.

- Dev presence is non-existent. Tons of valuable feedback is already here, and players much more knowledgeable than I are ready to exchange with DEVs, but they are never given the opportunity.

Disagree. Pretty sure I'm responding right now.

- Questions are asked often and ignored.. the other posters usually have to step in and try to help.

I can't respond to every question, it's not possible or reasonable to think that. I'll respond when I have an answer, when I think I can provide useful clarification, and when posters are courteous and sincere.

- Posts are made all day touting the game and it's features, however the above stated issues exist. It's bait and switch.

There's no bait and switch. All games have issues. All games have growing pains. We're still working hard to support the game at the same time we're producing new content. We communicate regularly about what we're looking at and what we're working on.

- Make the log in process easier.. It's been bugged since announcement, however we've received no help at all.

Again, disagree. I've made numerous posts in the CTE forum with suggestions on how to get into the CTE, and we've increased the number of sign-up slots significantly. If you're still having problems, please go post over there and we'll get you some help.

- Don't make CTE a premium only feature.

We're working on this. This information is also posted in the CTE forums.


Thanks for the input, we're always listening.
DDD Lead MP Designer / Visceral / Battlefield Hardline Twitter: @dirtydeathdog
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http://battlelog.battlefield.com/bfh/forum/threadview/2979150494183424236/1/
 
V_R said:
Meh let the game die tbh.
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It already has :D

They should never have listened to these "Youtubers" and just created Bad Company 3 which was true to it's roots, but then the problem was that DICE themselves shot themselves in the foot when they said "It's scary to go back and try to remake an old fan favorite when actually no one can really put their finger on what it is people love,"

:rolleyes:

A nice answer
http://canadianonlinegamers.com/feature/hey-dice-this-why-battlefield-bad-company-2-is-special/
 
meh tbh.

I have kept the game installed in hope for the netcode to be fixed and for the weapons to be balanced but not sure if I cba playing it now even if they do sort those 2 things out....
 
Nexus18 said:
meh tbh.

I have kept the game installed in hope for the netcode to be fixed and for the weapons to be balanced but not sure if I cba playing it now even if they do sort those 2 things out....
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I have uninstalled and got my money back for premium. Battlefield is too much fun at the moment for me to return to the game. They need to drastically change the balance and TTK/damage model.
 
Unfortunately it looks like they are happy with the TTK and damage model for certain weapons :(

I will try to get a refund for the game this week, most likely won't but there is no harm in trying :p
 
I actually got a lot more time out of hardline than GTA5 - so swings and round abouts as they say! I would start playing hardline again if others were keen. Just that TTK is really frustrating.
 
I noticed that you haven't been playing gta 5 much since it got released :( I thought you loved the game?!

Had some epic survival games with Tony yesterday.

I might give hardline another go before I seek a refund.
 
So are people getting refunds for Premium even if they purchased it from Key sites?

To get it a refund anyway just state that Gun Bench a feature that was meant to come with Premium has not been delivered.


Gun Bench – Provides players with the ability to visually customize their weapons and track their kills per weapon.
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http://investor.ea.com/releasedetail.cfm?ReleaseID=899214

I looked on Reddit (not knowing wtf Gun bench actually was) and it looks like something where you create your own camos.
https://twitter.com/Battlefield/status/572531927514800128

If they are giving refunds based on that then get it whilst you can as technically if it's part of premium they can release it any time during the game's DLC life span.

https://www.reddit.com/r/BF_Hardlin...how_to_get_a_refund_if_you_purchased_premium/
 
Yeh that's how I got mine Majnu. Don't think you will be able to get the base game refunded.

Nexus18 said:
I noticed that you haven't been playing gta 5 much since it got released :( I thought you loved the game?!

Had some epic survival games with Tony yesterday.

I might give hardline another go before I seek a refund.
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Sort of got bored of it Nexus after completing all the heists. I don't really enjoying racing.
 
You are now ready to chat with
Rachel.

Rachel
Thanks for contacting EA Customer Experience, my name is
Rachel. How may I assist you today?
you
I would like a refund on my Battlefield Hardline Ultimate. You have failed to deliver promised features of the game to Premium members. There fore this product was falsely advertised

Rachel
Hello, before I look into this for you, could I please have your name and the email address associated with your Origin account?
you

Rachel
Thank you, I will take a look into this for you now, please bear with me one moment

Rachel
Thank you for waiting there. So I have looked into this and spoke with a colleague and unfortunately, because you have played the game so much, and purchased it 3 months ago, we will not be able to refund this for you.
you
You mis-sold the product, this is false advertising

Rachel
Im sorry but you have played the game a lot, if you were not happy you could have contacted back in the first 2 hours and we would have been able to help. But it has been 3 months so there is nothing we can do.
you
As advertised here: http://investor.ea.com/releasedetail.cfm?ReleaseID=899214
you
Gun Bench - Provides players with the ability to visually customize their weapons and track their kills per weapon.
you
You have failed to deliver this feature
you
Am I supposed to not play the game until you release the features you advertise?

Rachel
The gun bench is in he single player mode.
you
Gun Bench is advertised as a multiplayer feature and is not available in multiplayer

Rachel
It is not advertised as a multiplier feature, it is just said it is included in the premium membership.
you
http://battlelog.battlefield.com/bfh/forum/threadview/2955065240866211648/

Rachel
But unfortunately this is still not a reason for a refund.
you
as you can see here, as stated by your own team members, it is not available
you
Gun Bench is a multiplayer feature and does not exist in Single Player at all, you are spinning lies there

Rachel
And as you can read from the date, that was a few months ago. Dated before you purchased the game also
you
Yes and it still hasn't been delivered
you
False advertising

Rachel
But as I have said, you will not be receiving a refund for this purchase
you
You have falsely advertised your product and mis-sold it to thousands of gamers who support your company

Rachel
I am very sorry but if there is nothing else I can help you with today I will have to end the chat. Unfortunately, you are not entitled to a refund
you
When will this feature be available then?
you
I want to talk to your manager
you
This is simply unacceptable

Rachel
Im sorry but there is no manager to speak with. I am looking into more information on the Gun Bench for you now.
you
3 months is not acceptable to wait for a feature that should have been released with the game to people who bought Premium, FALSE ADVERTISING

Rachel
I understand you are frustrated but if you were not happy about this then you should have contacted at the time, but you continued to play the game so you are not entitled to a refund
you
The feature was promised, so I waited and continued to play the game. You have misled people into buying Premium.

Rachel
There was never a date for its release, it was never said that it would be available at launch so this was never advertised.

Rachel
It was a feature that came with premium but it was never advertised when it would be released.

Rachel
I am sorry I will have to end the chat now if there is nothing else.
you
There is something else

Rachel
Yes?
you
It is illegal to advertise a product and then never deliver on it, what you are basically saying is it will come "eventually" but still may never arrive
you
This is false advertising

Rachel
It is not false advertising, it was never advertised when it would be released. This is not something else so I will be ending the chat now.
The chat session has ended. Please contact us again if you need further help.
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For your amusement

TL;DR - refused to refund as it was never stated when the feature would be released
 
1kiwi said:
Yeh that's how I got mine Majnu. Don't think you will be able to get the base game refunded.



Sort of got bored of it Nexus after completing all the heists. I don't really enjoying racing.
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Yeah, saw you mentioned it in the BF4 thread and I went to investigate, seems a few people are getting refunds successfully based on that Gun Bench

Edit - Except Thesnipergecko :p

Try another adviser.

Edit Again - That DannyonPC is ****ing everywhere, right EA shill.
 
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