Blackberry 9900/9930

Myshra - I asked for the best deal, told them i've been with Orange 10+ years, even said I would look to goto O2 as they have the phone for free @£30, but that was the best they could offer me saying i'm a low user (which I am @£20pm). Does it make a difference if I call again and get someone else to price it?

Big Chris - The person at upgrades last week said definitely 99% october 4th. Today I was told any day, could even come in stock today, if I ordered now I "upgraded" now I would get it shipped as soon as it is stock. Maybe I was told that so I would upgrade ASAP ?!?
 
Myshra said:
Also ask for loyalty discount. It's dumb of us not to compete or at least match, paying CPW the re-sub fee and you getting a better deal instead of us matching just loses us tons of money.
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The chap I spoke to offered to match the Vodaphone & Tesco offer which was free phone and a bunch of minutes/texts/MB etc for £30pm. However, I've got a 15% loyalty discount having been with Orange 12+ years which he said would no longer be valid. Am I being greedy here?

All they're doing is matching an offer I could get from another supplier, should I expect my loyalty discount ontop of this too?
 
What I am about to say is NO reflection on yourself - pure business lookout. I say this only because it's going to sound cold as ice.

£20PCM puts you firmly in what I believe (havn't had a chat with the right people in a while - pretty sure it's still the same boundaries) is known as "band C" which basically means you get matched new deals with maybe a small incentive to stay but ultimately if we keep or lose you - we can take it either way. Now people going up bands SHOULD get better deals if you ask me - huge no brainer - but it seems this applies unevenly.

I wasn't aware you were in this band to start with so they are offering what I'd expect - but if i was in charge - not what I'd like to see them offering if that makes sense. Assuming you were speaking to retentions and not upgrades then they are probably telling you the truth on the deal. Matching often does remove loyalty discount due to some crap calculation they use but I always tell people to push for it - it's hit or miss as to if it works (the more you're worth, the more it works). Retentions have the best deals naturally.

In answer to the calling again question - you could call up and say you're off to mobiles.co.uk unless they match and see what happens - if you ultimately want that deal you havn't lost anything either way (they wont give you loyalty on this though - but always ask ;) ) Deals are provided by the system along with what they can offer you but don't let them bully you about - you're the one with the money.

I have just had this exact problem of a band C to A jump with my wife who I got a crazy deal for originally - unlimited landline/300/texts/500mb for £14/month after all staff discounts thanks to some odd deal that appeared online for 2 weeks before they realised their mistake and she went to the deal they are offering you (ish) - panther 35 and they threw back every loyalty, historic discount etc... so I really feel for you in this situation - we need to be better at this and I firmly believe the upper management know this.

They recently moved stock levels to a system I can't access (curse them) but their weekly report from last week still says early oct along with the Torch and Curve. I need to be better at bringing good news :)
 
I guess the deal they're offering is a good one, but nothing more or less than what I could get as a new customer with Vodaphone or Tesco. The chap said that cheapest standard contract that would guarantee the phone for free is £46pm, so I'm effectively getting a £16pm discount which cancels out my loyalty discount. £30pm for everything he offered is a good deal and I'll happily take it, it just seems that perhaps Orange's prices are much higher than everyone else to begin with so the discount only brings you down to where you'd start with other suppliers.

Gonna try my luck anyway when the phone comes into stock and see what they say ;).
 
Yeah, it's important to compare vs the competition rather than whatever the network is telling you is the base price. I mean who cares about the base price, it could be £100 per month for all you care, it's the price they offer you in comparison to CPW/P4U/<network X> that is important and nothing else matters*. Few people pay base price remember, it's there as a yardstick for comparison :)

Unless you require UMA/really like O-Wednesdays or something then you're stuck with us ;)
 
I'll go wading in with my size 10's on and see what I can do. I'd be happy with £30pm but if I can get my 15% loyalty off that too then it's a bonus.
 
Big Chris - compared to me, you've got a great deal, i'd take it

I phoned phones4u who are doing orange upgrades last week, and they said i'm on the lowest band (band 2 of 5) and they have to give the phone for free, so the minimum tariff would be £46pm! I obviously said no.

Today, i've phoned orange again and the deal offered by another chap is £35pm phone for £49.99 on a 24 month contract. Went down the whole cheaper elseswhere/long time customer and then asked for retentions. They said upgrades and retentions are the same team now, so I asked for PAC code and he said fine, its in the post

I am a low user, but my wife, most of my family and friends are on orange and have me as a magic number, so dont really want to lose that and generally am happy with orange service, but while I would go upto £30pm, thinking twice about £36 as pointed out by other people on this forum if I goto O2/vodaphone via topcashback, the overall deal can work out to £25pm over 2 years.
 
T- Mobile and Orange are going to be releasing the iPhone on the 12th and they still haven't got the 9900 !! what a joke !
 
jskalsey said:
They said upgrades and retentions are the same team now, so I asked for PAC code and he said fine, its in the post.
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I originally spoke to a girl in Upgrades who said it would be £46pm if I wanted the free phone, she then passed me through to Retentions when I said I could get a better deal elsewhere! I guess it really depends who you speak to on the day...

The chap in Retentions said he obviously couldn't do anything until the phone was released, but when phoning back to go straight through to Retentions and not Upgrades as they're not able to do any deals.
 
Big Chris said:
I originally spoke to a girl in Upgrades who said it would be £46pm if I wanted the free phone, she then passed me through to Retentions when I said I could get a better deal elsewhere! I guess it really depends who you speak to on the day...
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Does seem like a lottery if you get someone willing to do a deal or not.

Can't get through today, must be all the iphone 4s people calling up, will try again later
 
theone91 said:
T- Mobile and Orange are going to be releasing the iPhone on the 12th and they still haven't got the 9900 !! what a joke !
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These two facts are completely unrelated though :( There is a large call volume for the 4S today. Best times to call are 10-11:30 and 2-3:30 usually (late evening is good too after 9)

Honestly, the deals they offer are just what the system says, there's no voodoo behind it and no personal favours etc... the system has limits based on your current account usage, expected return if you upgraded etc...

The chap in Retentions said he obviously couldn't do anything until the phone was released, but when phoning back to go straight through to Retentions and not Upgrades as they're not able to do any deals.
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Sorta true. Depending on your cheek level tell him the handset is in "TC" though so he should be able to see pricing and available deals. This may earn you a lot of scorn :)

I'm glad to see you're doing the good consumer thing of standing your ground. Mobile contracts are one of the highest monthly bills people have and fighting for lower is a free high end GPU, a few flights to a city in europe etc...(in a standard household the monthly cost is second to mortgage now or something ridiculous)
 
Ok just spoke to upgrades, the 9900 has failed testing (again) and the it is now delayed to mid-late October, will it ever be released on Orange?!?!

The 4S is I guess their priority now, will the 9900 be forgotten and seen as too much hard work and never get released on Orange?

Myshra - I have called almost daily since mid-august, when it came out on 02, and over various differing discussions, I have realised I am in the lowest band, the phone is bloody expensive to orange (£600 apparently, while sim free is £460 on amazon!), they dont think twice in giving out PAC codes to users like me!

I guess i'm the fool for waiting so long with no reward in sight
 
LOLOrange...what in bloody gods name are they doing with the 9900??...really terrible stuff from them and even Tmobile arent releasing the 9900, i guess because they are part of Orange now:(.

Good thing i dont do contract upgrades...buy my phones sim free always.

A month on with my 9900 and i still absolutely love mine to bits.
 
"TC" is a short version of the system that handsets, with their details, are in to clear :). Not heard about the new delay, times are not good. I am unsure why T-M are not releasing them but handsets are different per brand (along with the diverging market positions ora/tm are going towards) so it could be an exec decision. I don't want to break the rules of the fine forum we are in with bringing business into it so I'll just leave it that on a personal note I'm unimpressed by the whole situation and think you guys have a right to be unhappy. Anything I hear within reason, I'll still try to keep updated here.

The 4S is just a handset, it was tested the same but while it is a big seller it's never the end of days or anything and we sell a LOT more phones than just that :) Hell, margins are likely better on other handsets. I doubt it costs £600 for the SKU we get unless that includes manu/shipping/Subscriber acquisition cost (AKA SAC)/support but eh, maybe. Sounds pretty inflated though and if you think about it, who else buys handsets by the 100k? Not exactly many customers like that.

On the upside you have your PAC and your freedom and here's a chance to grab the best deal you can get in the whole market - the "new customer" deal :)
 
My local carphone warehouse (round the corner from my office) have the 9900 on orange upgrades, £31pm phone for free, 400 mins, 750mb data, unlimited texts. The guy there said it was orange branded, surely that cant be true?
Anyways does it matter if I get it through carphone warehouse or orange?
 
jskalsey said:
Ok just spoke to upgrades, the 9900 has failed testing (again) and the it is now delayed to mid-late October, will it ever be released on Orange?!?!
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:confused::( bad times. I have waited since beginning of July when my contract ended for this on Orange. Been with them 12 years or so.

I am disappointed with all this. No one at Orange when you ring up can ever give you a proper answer nor reason.
 
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