Some of the people working at the dealers are so arrogant and condescending its sickening!
Yesterday I took my partners 218i in for a service, major plug service/health check/mot on a 90 min while-u-wait service, when I got the car back (150 mins later - which is fine) as soon as I drive out of Sytner the revs are bouncing, car is jerking all over the place, something clearly not right, undrivable.
I go back in 5 mins after leaving, speak to service person who served me he says I'll drive it round to technicians, he comes back 10 minutes later ''It's fine, no codes, drives fine'' I'm very hesitant but away I go.. I get 10 meters, 2nd gear little bit of revs and cars bouncing like a kangaroo again.
I come back in for a 2nd time the sales rep gives it the ''It's nothing we have done we only changed the plugs and oil/filters, there's no fault codes, its nothing we've done''.. The car is 4 years old and perfect before it went in I mention..
At this point we're virtually at a stand off, He's telling me its fine, the work they've done couldn't have caused the issues I speak of! go and drive it etc it will fine, whereas I know its completely undrivable but he won't come out for a drive around the block with me because they're not allowed 2 people in the car because of insurance apparently.
At this point I tell him to do one and get me the service manager, after repeating myself several times the service manager finally turns up, takes it round the block.. Oh its misfiring.. takes it back to the tech's (again) they put 3 new plugs in it.. sorted!
I've been there over 5 hours at this point and felt I'd pretty much been called a liar by the sales rep, boy did I raise my voice when informing service manager of the ignorant, condescending tone of the service/sales rep.
The service manager said I can have a refund for the service (~£380) to call them this AM to let them know car is working fine and process the refund.
I can appreciate they had a dodgy batch of spark plugs so they say (or they lied and installed the wrong ones? not enough? who knows) but don't appreciate being talked to like some **** by said sales/service staff so I think I will be calling them for the refund.