BMW and M Power Owners

*sigh* another day and another argument with BMW.

Car was supposed to have entire drivers side sprayed and just the front wing of the passenger side. All was accepted, dropped the car off nearly 2 weeks ago and get a phone call from them today saying that they are going to replace the front wings and paint and that started sanding down the rear quarter and just noticed that its had some paintwork/filler previously on it so now BMW aren't going to cover it the rear quarter. They'll repair the bit they've sanded down "Out of goodwill" (are they crazy?! Goodwill?!) But not do the rest of the panel. This is despite doing paint depth measurements all over the car, the fact their experts confirmed it was original paint and they've started sanding down the panel and now they want to back peddle and repair part of the panel they've already destroyed?!

Absolutely seething - I could understand if this was "Bill and Bobs Backstreet body repairs" but this is meant to be a BMW main dealer - who will only ever do "BMW approved repairs to approved BMW standards"! I wonder if painting half a panel they've already started sanding is considered "approved standards".

Another farce involving a BMW main dealer and a warranty repair.
 
Last edited:
You are still getting a bunch of work done for free on a 10 year old car you bought privately...

Though the latest development is odd, surely they'd want to have just got on with it once it was approved so they get paid for the work :confused:
 
[TW]Fox;27818123 said:
You are still getting a bunch of work done for free on a 10 year old car you bought privately...

Though the latest development is odd, surely they'd want to have just got on with it once it was approved so they get paid for the work :confused:
Click to expand...

Maybe they will do half the job and claim they did the full job?
 
I am, but they're not doing me a favour, this is the warranty they offer on their cars, regardless of where you bought it from, up until 12 years old. Some may argue 10 year old BMWs shouldn't be rusting away on all 4 of their wheel arches like every E46 does. You would feel put out if your turbo and injectors failed and BMW told you that they'd replace the Turbo and not the injectors, but to look on the bright side because you're getting at least some work done for free. You would argue that the warranty should cover them BOTH.

The worst thing is that they've started stripping the rear quarter panel and now just want to bodge it up and repair the bit they've sanded! The previous repair must have been so awful that BMW bodyshop guy said it was original paint, the paint depth gauge showed it was the same as the rest of the car and its taken a Ferrari/Bentley/BMW/Audi etc approved bodyshop to start sanding it down before they have realised.

If nothing else at all, its absolutely terrible form.
 
Its not a bodyshop within the dealership. Balgores is the name of the bodyshop - they serve pretty much every franchised dealer in the area and have some bodyshops built onto the side of dealers.

BMW UK have called back trying to say its a poor repair and not to BMWs standards. Sounds to me like they've been reading their anti corrosion warranty terms and conditions. As I said above, it must have been such a poor repair that 2 BMW bodyshop managers from different dealerships thought that that wing was factory paint, and the approved bodyshop who are undertaking the work thought so too, only finding out when they started sanding it down.

Now, not being funny, but are BMW really trying to criticise other people's standards when they are suggesting they should just patch up the part they've sanded?!

I've now got to wait 2 days for a manager at BMW UK to call me back. Great.
 
Gaygle said:
I am, but they're not doing me a favour, this is the warranty they offer on their cars, regardless of where you bought it from, up until 12 years old.
Click to expand...

I agree but from the other side you've lucked in that respect. You've given BMW no money at any point for this car - you are not a customer of theirs, you purchased an already rusty car privately etc etc.

Don't get me wrong, I'd do exactly the same thing (Infact I had some corrosion work done on my E39 years ago and I didn't buy that from BMW either) but I'd not get too bent of shape about how much work they were prepared to do as frankly any free work is pretty good going. You'd ave paid more for a non-rusty E46...

You would feel put out if your turbo and injectors failed and BMW told you that they'd replace the Turbo and not the injectors, but to look on the bright side because you're getting at least some work done for free. You would argue that the warranty should cover them BOTH.
Click to expand...

I would but this is a different scenario because I bought my car from a franchised dealer and part of the price I paid went towards the warranty in the first place. A better analogy would be if they declined some corrosion work on my E39 or something.
 
opstrat said:
Going to do an oil change on an 08 318i. what is the go to oil? and about 7 litres if i have read correct?
Click to expand...

I supplied 5 litres (4+1) to my garage on each oil service on the 318 and they always gave me the 1litre back with enough left for top-ups if needed.
 
Last edited:
[TW]Fox;27819699 said:
I agree but from the other side you've lucked in that respect. You've given BMW no money at any point for this car - you are not a customer of theirs, you purchased an already rusty car privately etc etc.
Click to expand...

As I previously said, according to their own warranty conditions, this neither here nor there. If they can't abide by their own warranty, or make it so difficult to claim on it it's worthless - what's the point in having it? AH, wait, it wouldn't be a sales ploy to make customers who buy brand new cars from BMW feel like they will always be supported, would it? And in fact, in the last 1 month 25 days I have given BMW a lot of my money, a lot indeed. Not to mention friends and relatives who have bought BMWs off my recommendations. And years of servicing and repairs that I and others have brought them.

[TW]Fox;27819699 said:
Don't get me wrong, I'd do exactly the same thing (Infact I had some corrosion work done on my E39 years ago and I didn't buy that from BMW either) but I'd not get too bent of shape about how much work they were prepared to do as frankly any free work is pretty good going. You'd ave paid more for a non-rusty E46...
Click to expand...

The only reason I'm getting bent out of shape, is because they have stripped half the rear panel down and now want to just bodge it back together. If they hadn't touched the panel and rejected it, I'd still be annoyed, but at least I the only thing different on the car is two new front wings, rather than two new front wings and a patchwork paint job on the rear quarter. BMW constantly go on about "Approved BMW" this and that, but I'm fairly sure that painting a bit of a panel is not an "approved" method.

I know that you would have never accepted your E39 or any of your cars back if BMW stated they had sanded half of a body panel down under warranty, then decided to back peddle and paint the little bit they had done.

[TW]Fox;27819699 said:
I would but this is a different scenario because I bought my car from a franchised dealer and part of the price I paid went towards the warranty in the first place. A better analogy would be if they declined some corrosion work on my E39 or something.
Click to expand...

As above. This is absolutely nothing to do with it - if you were talking about goodwill gestures, then your points would be valid. Whether I bought 10 brand new M5's from BMW or bought a rusty 2004 E46 318i from a back street garage - this is about warranties and about good form, both of which aren't BMW's strong point.
 
Last edited:
To be fair it seems a bit poor that they'd leave you with a half done panel, I don't think I'd be too happy either.
 
I think you guys are getting confused on half a done panel, where they have sanded they will spray, they will scuff the remaining area and re clear the whole panel for you.
 
X6 bathed and the Z4 had it's first ever polish up today..... interestingly, with the amount of tar spots all over it, I'm guessing it's not had this level of attention in a while.



 
shaank said:
X6 bathed and the Z4 had it's first ever polish up today..... interestingly, with the amount of tar spots all over it, I'm guessing it's not had this level of attention in a while.
Click to expand...

With two kids, we're already finding it a struggle to manage with the m3, it's just got no space in at all.
I think in less than a year we're going to trade and get an x6 50d.
The new model is out now?
 
You must log in or register to reply here.
Back
Top Bottom