My M135i is due a service so I booked it in last week to be dropped off this evening with BMW, and eventually serviced tomorrow throughout the day.
I told them the computer says it needs an oil service, thinking it was going to be £152.00 as per BMW's website. I dropped my car off and the service member of staff didn't advise me of how much it was going to be (I assumed £152.00 as that was all the computer was saying).
Since getting home they've called and advised it needs a major service, at £560.00. This includes the engine oil service with microfilter, air filter and spark plugs.
A bit of backstory. Bought the car used at 35,000 miles in March this year, I was told it had just had a service (it's second one). I can only vaguely remember what was done, but my recollection was that the first service was done around two years/20,000 miles in, and the second service done in March 2016 at 35,000 miles (i.e. when I bought it from Sytner BMW). Current mileage 43,000.
I understand these cars are condition based servicing and don't necessarily follow the exact guidelines of old, however does this sound right? I'd have assumed the service Sytner did in March this year to be the "main" one, bearing in mind it was then nearing 3 years of age and had some 35,000 miles completed.
Car is a June 2013 model with no service pack (an obvious point I guess).
Time to shut up and pay? The staff member dealing with my car had gone home when I called back but the person I did get through to was also adamant it needed the major service.