Bought an old BMW M3, filled with regret...
- Thread starter mrk
- Start date
So who wants a giggle?
1: Autoglass technician just phoned, said he will be here in about 20 minutes… specifically remember telling the call centre/admin service agent both times when re-booking and yesterday that I won’t be available until 6PM. He sounds confused because he’s only going off the schedule they have given him, fair enough.
2: He said he was given a windscreen to replace with by the warehouse and that this was what the job schedule stated too. I mentioned that this was incorrect and a brief of everything that has happened so far. He sounds annoyed at Autoglass and states that this isn’t the first issue he’s had after being given incorrect details by the people at their office.
3: He said he will call his manager and dispatch team and see what is going on and then call me back, or his manager will call me back. He sounded somewhat miffed at Autoglass for all these mess-ups that have happened recently and he sounded like a sound enough bloke going by the phone manner. I will wait now and see what happens.
But I must say, I’m sick to the ballsack of this situation. How can such a simple task go so sideways?
1: Autoglass technician just phoned, said he will be here in about 20 minutes… specifically remember telling the call centre/admin service agent both times when re-booking and yesterday that I won’t be available until 6PM. He sounds confused because he’s only going off the schedule they have given him, fair enough.
2: He said he was given a windscreen to replace with by the warehouse and that this was what the job schedule stated too. I mentioned that this was incorrect and a brief of everything that has happened so far. He sounds annoyed at Autoglass and states that this isn’t the first issue he’s had after being given incorrect details by the people at their office.
3: He said he will call his manager and dispatch team and see what is going on and then call me back, or his manager will call me back. He sounded somewhat miffed at Autoglass for all these mess-ups that have happened recently and he sounded like a sound enough bloke going by the phone manner. I will wait now and see what happens.
But I must say, I’m sick to the ballsack of this situation. How can such a simple task go so sideways?
Associate
- Joined
- 25 Feb 2007
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- 2,062
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- Bedfordshire
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
My last two windscreen replacements were also a pain.
I had one done in 2009. They sourced OEM BMW glass, which was excellent. What was less excellent was the fact they cracked the screen in two when removing the old one and chucked it in the van. They then realised they had the wrong screen and would need to order a new one. By this time of course my car has no windscreen and the one he took out is in two pieces. He offered to drive it across town for safe keeping, with no windscreen. Fortunately it fitted in the garage.
That evening I noticed that he'd managed to gouge chunks out of paint out of the A pillar on the drivers side. I mentioned this when he came back, and he signed a form to say it had happened. The new screen was fitted - very well I might add - but then once he'd left I noticed that when he'd cracked the old screen it had covered the bonnet and wing in shards of tiny glass. Which he'd then accidentally ground into the paintwork when fitting the replacement screen.
Eventually it ended up costing them about 900 quid at BMW to put it all right.
I was then terrified of having a new windscreen and sadly last year had to have another. Different firm this time. Assured me glass was OEM spec. Turned up. Fitted Nordglass screen with crap block tint (BMW screen was graduated tint). Made a complaint, they never bothered to do anything about it. 18 months on the rain sensor looks a total mess as it's full of bubbles.
I'm going to just sell the F10 if it ever needs a new windscreen
I had one done in 2009. They sourced OEM BMW glass, which was excellent. What was less excellent was the fact they cracked the screen in two when removing the old one and chucked it in the van. They then realised they had the wrong screen and would need to order a new one. By this time of course my car has no windscreen and the one he took out is in two pieces. He offered to drive it across town for safe keeping, with no windscreen. Fortunately it fitted in the garage.
That evening I noticed that he'd managed to gouge chunks out of paint out of the A pillar on the drivers side. I mentioned this when he came back, and he signed a form to say it had happened. The new screen was fitted - very well I might add - but then once he'd left I noticed that when he'd cracked the old screen it had covered the bonnet and wing in shards of tiny glass. Which he'd then accidentally ground into the paintwork when fitting the replacement screen.
Eventually it ended up costing them about 900 quid at BMW to put it all right.
I was then terrified of having a new windscreen and sadly last year had to have another. Different firm this time. Assured me glass was OEM spec. Turned up. Fitted Nordglass screen with crap block tint (BMW screen was graduated tint). Made a complaint, they never bothered to do anything about it. 18 months on the rain sensor looks a total mess as it's full of bubbles.
I'm going to just sell the F10 if it ever needs a new windscreen
On the other side of things I've had windscreens in:
E46 330d
996
LS430 windscreen and drivers window
All done by AG without a hitch
Saying that with such large companies you will always get mixed reviews.
Btw MRK, how are you 100% sure the clips weren't broken to start with ?
E46 330d
996
LS430 windscreen and drivers window
All done by AG without a hitch
Saying that with such large companies you will always get mixed reviews.
Btw MRK, how are you 100% sure the clips weren't broken to start with ?
I can't believe he offered to drive it without a windscreen.
Thankfully this windscreen is Pilkington and actually slightly different to the first one they fitted which was also the same brand. That one you could feel a curve on the top of the windscreen where the sensor area is when wiping it, whereas this one is nice and flat. Perhaps that's why the rain sensor on it bubbled so soon, I don't know.
Anyway, the dispatch centre called me just now, what they will do is send someone out tomorrow to look and make note of exactly the trim and clips required and inspect the bodged job the last guy did. So I won't have a new trim tomorrow but if they get it wrong now it will be beyond comedy.
The technician that phoned me today left me a voicemail too saying he'd left a complaint with his manager and dispatch team as it makes people like him look bad, which is fair enough as I can understand not all of the guys doing the work do it poorly..
Edit*
I'm sure the clips weren't broken to start with because the glue was still wet and rubbed all over my fingers. I couldn't even wash it out for days... And the fact that I'd have noticed it not fitting properly before anyway.
Thankfully this windscreen is Pilkington and actually slightly different to the first one they fitted which was also the same brand. That one you could feel a curve on the top of the windscreen where the sensor area is when wiping it, whereas this one is nice and flat. Perhaps that's why the rain sensor on it bubbled so soon, I don't know.
Anyway, the dispatch centre called me just now, what they will do is send someone out tomorrow to look and make note of exactly the trim and clips required and inspect the bodged job the last guy did. So I won't have a new trim tomorrow but if they get it wrong now it will be beyond comedy.
The technician that phoned me today left me a voicemail too saying he'd left a complaint with his manager and dispatch team as it makes people like him look bad, which is fair enough as I can understand not all of the guys doing the work do it poorly..
Edit*
I'm sure the clips weren't broken to start with because the glue was still wet and rubbed all over my fingers. I couldn't even wash it out for days... And the fact that I'd have noticed it not fitting properly before anyway.
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Soldato
- Joined
- 14 Dec 2013
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- 2,589
I believe Autoglass are restructuring and closing down the depots,
Soldato
- Joined
- 17 Sep 2007
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- 11,099
- Location
- West Yorkshire / Market Bosworth
Nightmare. I'm surprised you even got through to autoglass when you select option 2. I gave up. 
I "eventually" got through once, the other times I flame-tweeted (of sorts) and emailed then someone called me back.
The technician arrived today to inspect the trim piece required. It was the very same guy that did the bodge job!!
Apparently these trims do break often when removing them and they simply glue them back together - Those looking at buying E46s should check the trim for similar bodges. It's £58 + whatever the clips cost from BMW if you need them or £45~ + clips if bought via members club discount.
Anyway, the trim is going to be ordered along with the clips and the dispatch people will once again phone to arrange the fitting. I was told by them yesterday that they aim to get this all resolved by the end of the week.
I can be forgiven for thinking this sounds a bit optimistic, right?
The technician arrived today to inspect the trim piece required. It was the very same guy that did the bodge job!!
Apparently these trims do break often when removing them and they simply glue them back together
- Those looking at buying E46s should check the trim for similar bodges. It's £58 + whatever the clips cost from BMW if you need them or £45~ + clips if bought via members club discount.Anyway, the trim is going to be ordered along with the clips and the dispatch people will once again phone to arrange the fitting. I was told by them yesterday that they aim to get this all resolved by the end of the week.
I can be forgiven for thinking this sounds a bit optimistic, right?
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Man of Honour
- Joined
- 13 Nov 2009
- Posts
- 11,629
- Location
- Northampton
Can't say I've ever glued an E46 scuttle panel back together.
If you take some pride in your work you don't break them.
In fact, the Honda Jazz has clip almost identical and there was a couple broke and the scuttle was lifted on one I fitted the other day, first thing I did when I noticed was got on the phone to get some clips ordered and told the customer I'd take his details and go back and refit it with new clips when they came in
If you take some pride in your work you don't break them.
In fact, the Honda Jazz has clip almost identical and there was a couple broke and the scuttle was lifted on one I fitted the other day, first thing I did when I noticed was got on the phone to get some clips ordered and told the customer I'd take his details and go back and refit it with new clips when they came in
I suppose you're right. As someone else also mentioned here, it's a damn shame that the majority of people in the motor industry don't take pride in their work, just in it to take home some £ to pay the bills and nothing more.
On a lighter note, dash is saying I've got 175 miles left until oil service. I've driven the car some 5000 miles since the new year with various long journeys thrown in accounting for about 75% of that through all manner of road conditions. The rest have been just drives with no destination and passenger rides.
Given the power at the rear wheels, I've been most impressed by how little DSC has illuminated when pulling away. Just loads of grip all round until properly provoked.
Oil and filter sitting at the doorstep ready for when the service is booked in next week at some point
On a lighter note, dash is saying I've got 175 miles left until oil service. I've driven the car some 5000 miles since the new year with various long journeys thrown in accounting for about 75% of that through all manner of road conditions. The rest have been just drives with no destination and passenger rides.
Given the power at the rear wheels, I've been most impressed by how little DSC has illuminated when pulling away. Just loads of grip all round until properly provoked.
Oil and filter sitting at the doorstep ready for when the service is booked in next week at some point
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Hi loltim pal. Had the top down on the way to do the Tesco run, drove off with shopping on the back seat, the wind forces must be very strong without the deflector fitted and as a result of this 1 item of shopping flew out into the sunset ;-(
#worthitiguess
Windscreen update: No call from Autoglass yet regarding fitting of trim. Fail.