Bought an old BMW M3, filled with regret...

Today I received a letter from Autoglass stating that they are "pleased to have resolved" my issue and are including the "agreed" £25 goodwill gesture. The very amount I noticed sitting in my bank account the other day.

Luckily the letter came direct from the cuatomer care manager with contact details and it states that I should contact her directly if there's an issue.

I have not agreed to the £25 and the issue is certainly not resolved!

Guess what I'm doing Tuesday morning...

I have just spoken to the dispatch team as I have not heard anything about the scuttle trim order yet and have been told it can take up to 7-10 days for warranty jobs such as this. Tomorrow the warranty team will check the order and if the trim is in stock they will arrange booking, otherwise it will be ordered.

I also find it comical that the letter included a leaflet from the financial ombudsman.
 
Phoned over 10 times been promised a callback 8 out of 10 times. Callbacks 0. Still waiting on them arranging installation of the window ordered on the 25th of April. Excellent service 10/10 :D
 
[TW]Fox;28073970 said:
Why do you find this comical? It is a legal requirement in dispute resolution with insurance work.
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I am fully aware that they are part of the financial conduct group and the leaflet is procedure. I imagine you're confused at me saying it's comical as you've missed the context I refer to it in.

Edit*

So my aunt and her two lads were down these parts and had yet to have a blast up to the hills.

aunt_and_kids.jpg


Seems all had fun :D
 
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So the Autoglass saga continues.

Having still not heard back from them by 4pm today, I decided to fire off a Twitter message and guess what? Within 30 mins I had a reply and within the hour someone called me assuring me that it was still in hand and the trim order was in place, they're just waiting for stock.

How confident am I that they actually get in the right piece for my car and not one off a coupe? So far, not very. He also assured me that the £25 refund previously sent out along with that letter is merely an automated thing, and from the notes he could see that £25 was laughable and that he'd sent his managers some notes on this regarding getting my full excess refunded instead.

Edit*
I mentioned that I'd waited again on the freephone number for almost 10 minutes, he said he apologises for this and that they are understaffed which is unacceptable (his words) and that this week they are 3 people down as well due to sickness and leave.


Could a satisfactory resolution be days away?

Could it actually happen?

Find out, in the next episode.
 
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Not sure if I have asked this, but do you have warranty on this mrk? If so how much do you pay? If not, what are your plans should anything go wrong??
 
^JP^ said:
From LG monitors to Autoglass, what's next in the mrk customer satisfaction adventures?
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I dread to think :p

Gangster said:
Not sure if I have asked this, but do you have warranty on this mrk? If so how much do you pay? If not, what are your plans should anything go wrong??
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I have not taken any warranty out on it, I did consider it but figured as I'd budgeted for an inevitable problem, I'd use that buffer to get it sorted.

At the very least, choosing this car with its service history, recent Inspection 2 and overall components condition, I was somewhat confident it wouldn't produce many surprise bill down the line.

The only thing in the engine bay I've had to sort was to replace both DSC pressure sensors as they flagged up recently. The ECU logged pressure sensor 1 first but after clearing it, both flagged up. These are £90 each and a BMW only part. I did a brake fluid flush at the same time too.

Being a manual, not having to be paranoid about the SMG pump is quite nice. Maybe over the years I will fall into the "CBA with manually changing gears any more" phase but I couldn't be any happier with this gearbox, especially after changing the knob to the weighted Sport one. No idea why BMW didn't fit that as standard.
 
mrk said:
I am fully aware that they are part of the financial conduct group and the leaflet is procedure. I imagine you're confused at me saying it's comical as you've missed the context I refer to it in.

Edit*

So my aunt and her two lads were down these parts and had yet to have a blast up to the hills.

http://robbiekhan.co.uk/root/temp/aunt_and_kids.jpg[IMG]

Seems all had fun :D[/QUOTE]

haha, that's an awesome pic. Did you do the classic "watch this?"
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loltim said:
haha, that's an awesome pic. Did you do the classic "watch this?"
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It's better to surprise sometimes :p The bonus on the convertible is that the exhaust makes your ears pop around 6500rpm+, while not the fastest of performance cars as far as comparing to modern sports cars of similar power go, it certainly has a lot of character (ultimately one of the main reasons I've always wanted one), and does bring smiles to all occupants :D
 
There's so much more to a car than it being "as fast as modern day equivalents". It's about character and the whole package.

I'd be surprised and disappointed if modern cars didn't surpass their older equivalents - it's all about progress. That said, some older cars still have more character than their modern counter parts.

It's a balance of what you want - me I prefer a more raw driving experience for now. I'm sure I'll want deep carpeted double glazed luxury in due course - but for now I'm happy with something more symbiotic (hence why I love motorbikes).

Great pic mrk! :cool:
 
Freefaller said:
There's so much more to a car than it being "as fast as modern day equivalents". It's about character and the whole package.

I'd be surprised and disappointed if modern cars didn't surpass their older equivalents - it's all about progress. That said, some older cars still have more character than their modern counter parts.

It's a balance of what you want - me I prefer a more raw driving experience for now. I'm sure I'll want deep carpeted double glazed luxury in due course - but for now I'm happy with something more symbiotic (hence why I love motorbikes).

Great pic mrk! :cool:
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On every drive I think how can I ever get bored of that noise and the sense of occasion climbing the rpm :p

I’m pretty confident that had I chosen an SMG version, I’d probably not enjoy it as much. There’s just something a bit more personal about a manual gearbox with an engine like this, though I haven’t driven the SMG on a daily basis so no idea what it’s like to live with.

Car is booked in for oil service tomorrow and a quick health check, MOT is due next month.
 
Episode 2 of the Autoglass adventure...

Still heard nothing from them so rang the direct line number on the letter and someone picked up virtually instantly. I will simply call this from now on. Anyway, apparently someone will call me back tomorrow between 9 and 5.

I simply cannot understand why it takes weeks to source the trim piece. I have enquired about stock at BMW dealers and they have all said it can be delivered within 3-5 days max.
 
mrk said:
Episode 2 of the Autoglass adventure...

Still heard nothing from them so rang the direct line number on the letter and someone picked up virtually instantly. I will simply call this from now on. Anyway, apparently someone will call me back tomorrow between 9 and 5.

I simply cannot understand why it takes weeks to source the trim piece. I have enquired about stock at BMW dealers and they have all said it can be delivered within 3-5 days max.
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I think you've been patient enough tbh.

I'd start throwing them emails stating that since they damaged your trim piece, and you have given them more than a reasonable amount of time to sort it out, that you will go ahead and purchase and get the BMW dealer to fit the trim piece, followed by it being billed to them.
 
mrk they are having a right old time at autoglass. I had them message me via facebook and this is a direct quote

"I honestly don't know what is happening with this at the moment, I have spoken to a couple of people to try and find out but am struggling to get hold of the guys who would have put it on order"

They have now put a second order in for my comfort glass. 38 days and counting :D
 
4PM is my cut off time tomorrow before I phone that number again and state that I now want to order the part myself from BMW and I want written confirmation from them saying they will foot the bill for it.

If they don't agree to this I take it I can show my case to the financial ombudsman or something.
 
I'd have simply gotten a quote from the parts department in writing how long it would take for your trim to turn up. Added an extra day and given autoglass this deadline.

Any later and you will get it fixed yourself and bill them.
 
Guess who phoned today? not Autoglass that's who!

I phoned up and basically stated my terms becauyse I can source the part and fit it more efficiently and with better satisfaction.

1: I want the full excess refunded back.
2: I want them to foot the bill for all parts required.
3: I want confirmation in writing that they agree to this.

Apparently it's customer services that will deal with that so I have to wait until tomorrow 9-5:30.
 
This B&G on a wedding shoot were quite excited about getting some shots driving along, top down :D

eOxuvLm.jpg
 
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