BT Infinity & FTTx Discussion

Guess I'm gonna have to turn to ELC again - our FTTC connection and some of our neighbours, especially our immediate neighbour, is cutting our around 3 times a day, completely dies for 2-30 minutes and will never come back until the router is restarted at a minimum, especially bad in rainy weather - we've had engineers out about 10 times, the neighbour claims 17. Each time they start over from scratch even though we've been through 3-4 different routers when they insist on sending out a new one, etc. seems impossible to get them to start from the previous job(s) left off, seemingly impossible to get them to see it as a wider fault and each time they clear off at about the same point in the process leaving it unsolved. The engineer today didn't even turn up.

Been through internal and external and even "specialist fault finding" ones.

Shortly before the issue started happening this happened https://www.somersetlive.co.uk/news/somerset-news/live-a357-closed-after-flaming-4154540 with the phone lines running overhead right through where the cars are burning - may not be the issue but like banging your head against a brick wall to get them to investigate - they've spent endless hours rewiring our end, changing hardware at the cabinet and exchange, etc.

The level of zombie like headlessness to the process and ineptness is staggering.

Personally just been using my 4G for the most part as I've not been doing anything particularly latency sensitive of late.
 
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My Plusnet fibre connection went down one day last week and has reconnected at half the speed, perfectly stable so I doubt there's a line fault.

Was 50 down, 7-8 up before - now 25 down and 4 up.

I did notice about a month ago lots of openreach vans about and people in manholes with cables - so possible FTTP upgrade underway? Very few companies even quote a package when I try my phone number on their websites now too - only BT basically. The rest give errors or say they can't offer anything, except for Zen who are offering a minimum 65Mb download speed somehow?

If no change by May I'll have to look at mobile broadband options instead as Virgin are nowhere to be seen around here.
 
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MichaelAwkward said:
I did notice about a month ago lots of openreach vans about and people in manholes with cables - so possible FTTP upgrade underway? Very few companies even quote a package when I try my phone number on their websites now too - only BT basically. The rest give errors or say they can't offer anything, except for Zen who are offering a minimum 65Mb download speed somehow?
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Check https://bidb.uk/
 
Bear in mind that a large amount of FTTP installation won't appear on that site - where Openreach are accessing their own chambers and poles that don't require traffic management you won't see a permit appear, and the same for altnets using PIA. It's only for activities like digging to unblock ducts where you're likely to see things pop up.
 
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Raised a fault with Plusnet now so it's with Openreach to resolve by 1st January or I can leave my contract early as the speed I'm currently getting is below the guaranteed minimum. It's a battery fault apparently.

Trouble is there's hardly anyone to switch to. Might have to try out a 5G hotspot sooner than planned.
 
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MichaelAwkward said:
Raised a fault with Plusnet now so it's with Openreach to resolve by 1st January or I can leave my contract early as the speed I'm currently getting is below the guaranteed minimum. It's a battery fault apparently.

Trouble is there's hardly anyone to switch to. Might have to try out a 5G hotspot sooner than planned.
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Should be easy enough for Openreach to fix. If you’re provided by Openreach then you have dozens of providers to choose from?
 
Had FTTP installed by openreach recently as I wanted to move away from VM. Poor bugger had to run a fibre from the pole to the house, (10m or so,) but did a very neat install.

Have to say it certainly seems better compared to VM. Double the upload speed which makes sending files for work actually noticeably faster. Jitter and latency significantly improved.
 
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I just noticed the openreach network does FTTP in our area now. Am I right in saying you don't need to use the supplied router as they don't hav modems, you just need the login details for the ONT and then plug it directly into your own router.
 
benjii said:
I just noticed the openreach network does FTTP in our area now. Am I right in saying you don't need to use the supplied router as they don't hav modems, you just need the login details for the ONT and then plug it directly into your own router.
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Plug whatever router you have into the ONT then connect using the details you get from your supplier. You authenticate to their servers, the ONT is essentially just a media converter.

Not all ISPs openly give you the credentials/details too use your own router, so check their FAQs before signing up.
 
ChrisD. said:
Plug whatever router you have into the ONT then connect using the details you get from your supplier. You authenticate to their servers, the ONT is essentially just a media converter.

Not all ISPs openly give you the credentials/details too use your own router, so check their FAQs before signing up.
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Wonderful, thank you.

I was going to go with Vodafone, seem to be the cheapest for the 900/100 offering. Anyone had any experience with getting details from them?
 
ChrisD. said:
Plug whatever router you have into the ONT then connect using the details you get from your supplier. You authenticate to their servers, the ONT is essentially just a media converter.

Not all ISPs openly give you the credentials/details too use your own router, so check their FAQs before signing up.
Click to expand...

Am I right in thinking that Sky still is a nuisciance?
 
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