Nice improvement. What happened to the install?
Mate it just felt like a hurdle at every stage of install.
My install was supposed to start and be completed on the 24th March however they only completed the outside install.
Next Install then booked for 3rd April. Friendly chap. Installs ONT and splices cable. ONT light still RED, he says optical signal not strong enough. Checks CBT, has a strong signal there and he says possibly the connector wasn't on properly. Fair enough. He splices the cable again, not sure why.
ONT light now green, happy days. This is where it get Amateur. Plug router in and I had set it up all ready to go with PPPOE details so it should just work. It doesn't and he is adamant there is a TOGGLE in the router settings for full fibre instead of FTTC. I've never seen that and was sure it wasn't needed as it's just a LAN connection from ONT. He spends almost an hour trouble shooting and also can't can't comprehend that the ONT is a modem.
I ask him is there anymore he needs to do on his end to make sure the connection is OK. .. As in a call to Openreach to confirm signal, he says the green lights are on the ONT so it should just work.
I'm like okay then and disheartened. The old Plusnet email says it should be live by midnight so we leave it there and he leaves. I expected him to have it running before he leaves as all you guys on OCUK have done so... but I digress.
He then comes back 5 mins later as he says when he went to sign of the job one of the steps says it's RED, something to do with node IDs not correct. So he calls OR and gives them the code on the ONT and they say yes the address is wrong and he needs to rebuild the database, takes 5 mins. I am the first user on the CBT so it makes sense it needs a few extra steps of setup, something the engineer should have picked up on and checked. After that it's all working. I'm super happy now. 2.5hrs later. We shake hands and he leaves.
I'm then clearing up the dirt left from the drilling outside and make sure the outside box has been screwed shut. The box almost comes off in my hand! It was fine before he came. Held on with 2 screws but one of the raw plugs has now come loose. The engineer would have seen this but left it. I'll have a go at fixing it tomorrow.
I'm just happy it was up and running, but it almost felt like it wasn't going to happen.