Indeed, but 11,000+ reviews with 77% being one star is amongst the worst I've ever seen.
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BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
I was with PlusNet for around 4 years, my mum has been with them for around 10 years. We've both had to speak to support a few times and they've always been generally excellent. They have an odd billing system, but apart from that they're a perfectly decent ISP.
I haven't read the reviews, but more often than not people will leave a bad review due to wifi issues, Openreach related issues, or their own internal devices causing issues.
I haven't read the reviews, but more often than not people will leave a bad review due to wifi issues, Openreach related issues, or their own internal devices causing issues.
You are wasting your time looking at mainstream review sites for something like broadband.
Most people don’t understand the product they are buying, bother to read the contract they meter into or just basic physics that are taught at school.
They’ll blame the ISP if they can’t get WiFi 3 doors down, via 2 solid stone walls after placing the router inside a cabinet because it looks ugly.
They’ll blame them for poor speeds when it’s a problem with their own equipment.
They also blame them when openreach can’t get their stuff together and fix faults quickly despite the SLA being quite long on a residential connection.
They’ll blame them when their payment bounces.
I was curious and just had a quick flick through and there was all kings of ‘you problems in there. One person complaining a debt collection agency added charges when they didn’t settle their final bill.
Another complained because they wouldn’t wave a cancellation fee when their father died when they themselves that took out the contract in their own name. While I am sympathetic to them for their situation, from the ISPs perspective, the contract isn’t with the persons father.
Another complained about failed openreach repairs, that isn’t going to be any different elsewhere.
Another complained about late payment charges applying because they cancelled their bank card and as such the payment bounced - quality review there about a ‘me problem’. How about you pay another way proactively for the service you are using instead of waiting for the ISP to contact you.
What was just off the first page.
Most people don’t understand the product they are buying, bother to read the contract they meter into or just basic physics that are taught at school.
They’ll blame the ISP if they can’t get WiFi 3 doors down, via 2 solid stone walls after placing the router inside a cabinet because it looks ugly.
They’ll blame them for poor speeds when it’s a problem with their own equipment.
They also blame them when openreach can’t get their stuff together and fix faults quickly despite the SLA being quite long on a residential connection.
They’ll blame them when their payment bounces.
I was curious and just had a quick flick through and there was all kings of ‘you problems in there. One person complaining a debt collection agency added charges when they didn’t settle their final bill.
Another complained because they wouldn’t wave a cancellation fee when their father died when they themselves that took out the contract in their own name. While I am sympathetic to them for their situation, from the ISPs perspective, the contract isn’t with the persons father.
Another complained about failed openreach repairs, that isn’t going to be any different elsewhere.
Another complained about late payment charges applying because they cancelled their bank card and as such the payment bounced - quality review there about a ‘me problem’. How about you pay another way proactively for the service you are using instead of waiting for the ISP to contact you.
What was just off the first page.
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And you need that as opposed to 1.6 that's available now?
Soldato
Should be interesting. I don't REALLY see the need but... more is always better.
Staff and know the local official OR eng on my street so will see what the crack is locally for me.
Fibre has been a huge boon though, DSL was to a cabinet about 1/2 mile way so was pointless and crap. Even 1GB has been awesome.
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Soldato
- Joined
- 24 Sep 2015
- Posts
- 3,951
They're the same thing. Openreach sell it to ISP's as an 1800Mbps product, EE (maybe others too, I don't know) sell it to the consumer as 1.6Gbps.
Currently I am on standard VDSL, 68Mb, it just says up to 1800, but I'd probably take the 1GB option.
1Gb, don’t get it right the first time then fail at the end!
I took 1000 in the beginning, back on 75 now. It was nice downloading games really fast but it was so much a luxury just not needed for me, as prices come down I'll upgrade a bit but right now £20 for 75 is great.
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Half asleep today!1Gb, don’t get it right the first time then fail at the end!
Soldato
Ooooooh…
How much? I can’t get it at my address but the 2 alt nets I can get will do 2gb/2gb for £50.
Edit: not that I could use it, literally none of my devices have a >1gb network port and my PC is ITX so I can’t even install one if I wanted - oops!
Edit: not that I could use it, literally none of my devices have a >1gb network port and my PC is ITX so I can’t even install one if I wanted - oops!
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For EE 1.6gb it's about £75 here.
Soldato
EE for £65 and Vodafone for £70 for 1.6.gb.
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You could use it, if you have multiple devices doing big downloads.
Don
*Sigh*
Why do you need that bandwidth to a single device (even assuming wherever you are downloading from can keep up).
The whole point of these fatter connections is to allow multiple devices to share the connection without affecting each other
RIP Wallet.
There is only 2 of us in the house and Mrs Sk8 would probably be fine with 35mb, there is only so many Linux ISO's I'd even want to download let alone bothering to fire up multiple devices to do it.
EDIT: I only got 1gig for the lols as it was cheaper than 300mb from an Openreach provider.
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Don
That's fair enough then.
I'm getting fttp installed at the end of the month. Was going to go for 900Mbps but given that we've been living with ~24Mbps for however many years, I opted for 400Mbps and will just continue to employ similar traffic management techniques
