The real hope is, with Fibre being far more reliable that any copper based solution, you'll never need a provider's service levels anyway.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
I’m not convinced, with FTTP pushing connection speeds beyond 1Gb it’s important to be with a provider who can run a network. You need someone who when told about packet loss or a degradation of throughput will investigate it rather than telling you that the guaranteed rate is only 250Mbps or that nobody else has reported it so they’re going to send a new router.
I am in the privileged position where an additional £5 each month is not a deal breaker, and having to deal with incompetence drives me mad.
I am in the privileged position where an additional £5 each month is not a deal breaker, and having to deal with incompetence drives me mad.
Soldato
Are they installing new telegraph poles for fibre installs?
My street doesn't have telegraph poles, or the larger street it comes off, yet last week a random new telegraph pole was installed.
My street doesn't have telegraph poles, or the larger street it comes off, yet last week a random new telegraph pole was installed.
Soldato
I'm switching from BT to PlusNet in 3 weeks. Since this is my first switch since getting FTTP 6 years ago, how is the transition on the day? Is there usually much down time?
Soldato
I’m using a UniFi Cloud Gateway Ultra. Assuming I can just do the same? I did have to put a made up BT username and password in there.
Just put the PlusNet details in on the UniFi gateway on the day of the switch when the internet stops working.
An ISP in my area installed new poles. The OAP's were kicking off.
Yes. If you already have the Plusnet PPPoE details you can put them in there now and it shouldn't stop anything from working.
I don't rate Trustpilot as a useful resource, loads of companies seem to try and game the system by sending out requests to review a specific service incident and then it gets presented by Trustpilot as a review of the service because they don't differentiate. This is how Hermes have four stars despite everybody knowing they are a garbage-tier courier.
Soldato
Those in streets that had fttp upgrades... How's it been looking for uptake? (Just noticing open reach/contractor vans etc?) Feels to be around 5-10% around me which isn't bad at all (so far).
Soldato
- Joined
- 24 Sep 2015
- Posts
- 3,913
FTTP went live here in June 2020. Uptake was initially slow though COVID didn't help as getting Openreach appointments was somewhat tricky. Looking around the street I would say 10% of people had it within 6 months but looking now it's well over 70%.
My street is 100% I swapped as soon as it was available many years ago the last swapped when they were forced to a year or two ago.
Associate
I've actually found Plusnet to be really good with their service. Especially in comparison to the other 'regular' offerings like TalkTalk, BT etc.
We had an issue this week just gone, messaged the support team at 4.30pm and they'd called me back in 15 minutes. They investigated the issue, called an engineer who was with us for 10am the next morning and discovered there was a fault at the exchange which they fixed.
I get that it's all personal experience too - but Plusnet have been good with their service for us.
The Which review says that Plusnet employ traffic management (throttling/shaping), but I think this must be an error because from my research they stopped doing this in 2017. That would be a dealbreaker for me as cloud gaming is very sensitive to such things.
Which seem surprisingly positive about Plusnet and their customer service, so I'm not sure why their Trustpilot reviews are so awful.
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Associate
I think it's probably the usual case of people only being likely to leave reviews when they either have a great experience or a terrible one - and you're not likely to leave a review if everything just works alright.