I am on HFC with VM and my monitoring shows 12ms most of the time versus 6ms for my Aquiss/OR FTTP connection. Any improvement is good but I've not had 20ms+ latency on VM for years so the difference isn't always that significant (not that I am in favour of VM due and their awful support).
BT Infinity & FTTx Discussion
- Thread starter michellez
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I am on HFC with VM and my monitoring shows 12ms most of the time versus 6ms for my Aquiss/OR FTTP connection. Any improvement is good but I've not had 20ms+ latency on VM for years so the difference isn't always that significant (not that I am in favour of VM due and their awful support).
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Im always below 10ms on virgin? guess depends where you live.
Are you HFC or RFoG? If it's HFC that's pretty impressive.
Every HFC connection I’ve seen tends to be around 20ms, though I of course can’t exactly comment for the entire country
For me it’s around 20ms on VM HFC here and everywhere else I've lived in this part of the country vs 3ms on Toob FTTP so it’s another reason why FTTP is a no brainer in this area.
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Soldato
Im on coax into the wall box. I have the cabinet like 20yards away from me so maybe that is the reason? i never really thought about it just assumed it was all the same.
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Did you not get anything from EE? I saved £20 a month for 24months… same package basically.
Soldato
I’m planning on leaving VM in the next 6 months, thinking of BT or EE full fibre, don’t need phone line and might not bother with TV package either.
These are basically the same right?
I have eero mesh so I presume I can do away with the isp router and connect directly to that ONT? box.
Does it just come down to which has better customer service with these two?
These are basically the same right?
I have eero mesh so I presume I can do away with the isp router and connect directly to that ONT? box.
Does it just come down to which has better customer service with these two?
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Soldato
Nope, she said all their offers were on the 500 packages.
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Poor show that! It’s completely random isn’t it. Plus net is part of the same group though innit?
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I've dumped BT, gone with Zen for £55 a month with no cpi price increase every year! Glad to get away from BT
Thats who I will be wanting to go with if/when FTTP is deployed here.
I've been with Zen a number of years already and always had fantastic service.
Whats happened with them? I've not noticed any difference my end and CS seemed as snappy as before.
They hired a bunch of ex TT/VM management and now favour profit/cost cutting over service quality. They've been migrating a bunch of people onto their own network from BTW without notifying customers and some are having a worse experience because of it. Those that do report it get stonewalled by support.
They're still going to be better than the likes of BT, TT etc, but they're not what they used to be.
Urgh, Great! Not ideal!
I hadn't heard of that. I guess I stick with them for now and keep an eye on my service. I hate it when a decent service gets bought over and becomes the same as other mediocre services (RIP BE* and UKOnline)
Soldato
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I'd rather be with BT. Their network is rock solid and CS is surprisingly good. I've only called CS a couple of times in the 9 years I've been with them but it's been easy enough.
Zen used to be fantastic I had ADSL with them many moons ago and getting a /29 with the option to get PTR records added was very good. Those days are gone based on when I had the misfortune of calling them on behalf of a colleague about a year ago.
I've just renewed with Zen on the 900 service for £47 PM so quite happy as it was £59.99
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