BT Infinity & FTTx Discussion
- Thread starter michellez
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Caporegime
- Joined
- 17 Oct 2006
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- 25,703
Sounds about right with BT
Too right does it
People on the BT Infinity forum have been phoning up and some of the staff have no idea this upgrade is available. Staff have been cancelling, re-ordering home hubs etc etc instead of just upgrading people when they ask lol. Good old India ey.
Caporegime
- Joined
- 17 Oct 2006
- Posts
- 25,703
Think I'll hold off for a couple of weeks yet, till the dust settles
Just called 150 and got put through to "Darren" who knew all about it , 5 min job, talked me through TOC etc..., 24 hr activation.
... I hope I don't get another homehub!
Also he confirmed the website has a bug and is being looked at.
Something else he said which I found strange, I think I've been switched to a 12 month now as oppose to 18 or maybe just for this speed upgrade? .... he kept saying you are agreeing to a 12 month contract , and I kept saying you mean 18....
, 5 min job, talked me through TOC etc..., 24 hr activation.... I hope I don't get another homehub!
Also he confirmed the website has a bug and is being looked at.
Something else he said which I found strange, I think I've been switched to a 12 month now as oppose to 18 or maybe just for this speed upgrade? .... he kept saying you are agreeing to a 12 month contract , and I kept saying you mean 18....
Well i think that most isp,s put a cap on there service after a while ,and with a speed of 40mb upwards why worry ?
The 40mb service already stated that, I think they just forgot to add it in when updating the site, the level of service will remain the same and tbh BT always get the lions share of bandwidth imo.
I don't know what the big fuss is people have with BT. They are the best ISP I have used and I have been through, freeserve, orange, talk talk, BE, o2. BT will not put a usage limit on Infinity option 2 as the reason they have option 2 is for unlimited usage. BT packages are priced on usage and not speed, hence the free upgrade.
I guess its the same as anything, the fuss people have is with their own experiences.
I spent 4 months on BT hardware with unusable broadband and phone, threatened court action, and went back to Virgin who have always provided a good service for me.
I confirmed this, yes, the offer remains on the system as when you signed up. Therefore it will be honored.
Honestly! The best customer service I experience was with BT when I ordered. They called my around 10 times because of problems with BE MAC address. Finally they gave up and put an order in with no MAC. Because of delays they prioritized the order, and having placed the order for the 3rd time engineer came out two days later.
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Yet I have seen far more complaints about virgin pings, speeds, dropouts than I have about Infinity.
Only P2P Exclusion at peak times.
Doesnt include SSL (Usenet) then?
The whole point is, within the 18 months I could potentially be with them, whats the chances of them locking down the product in terms of more throttling and capping on download/uploads? if they do, will I be able to get out of my contract, as thats NOT what I will be paying for.
I highly doubt they will induce anymore throttling or usage policies. As you've said you sign the contract on your terms with what they have stated, although in the small print it may say subject to change or something similar. Haven't really checked. Don't use p2p anyway as I use newsgroups. Supernews always full speed for me.