BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
So is it good for a newbie to use ? (Have never used torrents have only used usenet)
@dfarrell the engineer will bring it so don't stress (they also carry spare home hubs in the van !), when he comes to install ask him to show you his thing so you can tell the length of the line and how much it can take.
@dfarrell the engineer will bring it so don't stress (they also carry spare home hubs in the van !), when he comes to install ask him to show you his thing so you can tell the length of the line and how much it can take.
If you read back few pages, i'm not expecting an engineer. 'Apparently' all the work can be done at the exchange.
And as I said a few pages back all new Infinity installs need an engineer to visit.
No visit = no Infinity.
I'm aware of this. I rang bt and they said it wasn't needed. Going to ring them again today and see what the verdict is about not getting the modem.
Unfortunately BT's system and their script reading monkeys can't differentiate between "An engineer is not required" and "An engineer is not available on that date".
As a result lots of people have been told an engineer isn't required only to see their activation date come and go.
As a result lots of people have been told an engineer isn't required only to see their activation date come and go.
I have a friend who is on B.T Infinity and he says thet they haven,t throttled his p2p at all as yet and its been 4 weeks ! i think they only reduce the speed if your netwoek is busy or in a highly congested area with loads on the cabinetmy brother woked for B.T and told me that is the policy of the B.T network its monitored at a HQ and throttled as and when needed
Thanks mate for the info, the guy told me much the same thing as well. Went as far to say that even if im throttled i will only lose a few megs of download and upload speed...but i imagine hes just saying that to get me to sign up. Still intend to sign up but will wait till June time as ive got a few things that are more important than having fibre internet at the moment...plus im happy with my current 19mb download and 1 mb upload with BE.
I have a friend who is on B.T Infinity and he says thet they haven,t throttled his p2p at all as yet and its been 4 weeks ! i think they only reduce the speed if your netwoek is busy or in a highly congested area with loads on the cabinet
Is this the same friend that gave you incorrect information about the 80/20 upgrade and price increase?
Seriously dude, I don't know "who" you are talking to but EVERY FTTC or FTTP needs a engineer visit, I know this for a FACT as the faceplate needs to be changed and the Line tested at the Cabinet and your master socket.
If you do not have a engineer booked then you will not be getting any Fibre product.
Whilst downloading d3 beta, my friend was getting 2-3MB (on 40Mb) whilst I was getting 300Kb (on my 50Mb), or there abouts. Whilst I'm sure the traffic is managed to varying degrees, it's doesn't appear to be "make p2p useless at all times" kinda deal you get from some providers. Personally, I'd be happy with a BT connection if I could get one, but I'd also fear them moving the goal posts.
Yep I read this initially when i saw my appointment was cancelled, which is why I contacted them to make sure in the first place.
I'm honestly not doubting your knowledge and I too think I need one, but obviously I can't do anything without ringing bt, and as far as they are concerned at the moment I don't need one.
On hold after talking to somebody who wasn't qualified to talk about broadband?! Same number I rang last time, but being transferred now so maybe ill get an answer from a qualified support member.
Sorted, transferred to somebody in another department, she said it was fine, but she would double check on the appointments system that the engineer was coming.
She returned and said that the infinity part of my order was cancelled. -.-
So now my order is delayed, my phone line will be installed on friday, and a new infinity order placed on monday morning. Then its getting fast tracked so an engineer will be out tuesday/wednesday/thursday (they need 3 dates to make sure they can get one out to me).
Pretty annoyed its not online friday, and the fact the first woman didnt pick up on it, but oh well finally sorted now.
The second woman actually knew what she was talking about too, she knew that an engineer was required for every visit. She also said this tends to happen when you order phone/infiity at the same time.
She returned and said that the infinity part of my order was cancelled. -.-
So now my order is delayed, my phone line will be installed on friday, and a new infinity order placed on monday morning. Then its getting fast tracked so an engineer will be out tuesday/wednesday/thursday (they need 3 dates to make sure they can get one out to me).
Pretty annoyed its not online friday, and the fact the first woman didnt pick up on it, but oh well finally sorted now.
The second woman actually knew what she was talking about too, she knew that an engineer was required for every visit. She also said this tends to happen when you order phone/infiity at the same time.
70mb/16mb. My pings have remained low too, I got a call back from them just now asking if everything is working now and that since the 10 day stabilzation period is past the interleaved mode will stay off as it's stable.
So all in all I eventually got my problems fixed and very happy now
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I'm in the same boat as you mate and I'd love to know when my cabinet is being upgraded. It says Phase 9b on the doc floating around here but I've no idea when that is! My exchange has been upgraded since Dec 10 but we only have one cabinet upgraded to FTTC on our estate.
70mb/16mb. My pings have remained low too, I got a call back from them just now asking if everything is working now and that since the 10 day stabilzation period is past the interleaved mode will stay off as it's stable.
So all in all I eventually got my problems fixed and very happy now
Hey thanks for the info BTW if things do not improve i will try hard reset of the OR modem.
But you rang BT yes? Did you complain and are you sure they did not do a dlm reset or change something on your line as they do not normally call you to check if your BB is working ok? Any info on what you did could be very useful to others thanks
Hey thanks for the info BTW if things do not improve i will try hard reset of the OR modem.
But you rang BT yes? Did you complain and are you sure they did not do a dlm reset or change something on your line as they do not normally call you to check if your BB is working ok? Any info on what you did could be very useful to others thanks
I first emailed the mods over at the BT Infinity forums but didn't get a reply from them. I rang BT tech support and had to be a bit aggresive as they just go over textbook stuff with you. The lady then put my case forward to higher level support and I got a call back today asking if everything was fine. The guy who rang me today said the line was capped as there was a problem changing the cap on the line. He told me they reset the line and it was syncing back to normal now.
So my advice to anyone is, keep pushing them for a reply and don't put up with their textbook replies to faults, we have every right to receive a service we agree for which they promise and anything else should not be accepted! You might want to go through the mods first on BT Infinity forums as they are UK based support but as I said I didn't have much luck in hearing back from them which is why I had to keep pushing over the phone to get this sorted.
Hope this helps anyone