So I ordered Infinity last month a few days after my cabinet was enabled, but they said they'll call us back when they get a free engineer appointment within a weeks time. A week later... nothing. So after 2 weeks past I called them back, they said the order has gone through but still no engineer appointment, and will try get it sorted within a few days. Well here I am, still waiting a month after, with no word from BT. Are they usually this slow sorting out an engineer for Infinity? Last year it was only a 3 days or so wait for one to come when they was fixing my ADSL line.