BT Infinity & FTTx Discussion

Tasocahtfu said:
No, unless I am being totally blind? It shows the enabled exchange, marked with a green 'AO' graphic, and a blue flag marking the postcode I entered, nothing else :confused:

If you don't mind me asking, what postcode are you putting in, just so I can see what you mean? Because I tried putting some postcodes in from areas around the exchange and it shows nothing for them either.
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use cm8 2by and you will see what I mean... I tried a postcode in little badow and it comes up with nothing.. not sure what that could mean.
 
I called BT last night and the guy started asking me for what lights are on my homehub etc. I asked to be put through to his supervisor and I was told he was having 'dinner' and I'd receive a phone call. Yup, that didn't happen.

It's pathetic when you can't phone your ISP to report a fault any more.
 
I'm so ****ed off right now with BT Infinity.

I had the installation come and from there on out? nothing but problems. First off the engineer informed me that an active line hadn't ever been installed here, but he called up a few people or whatever and then told me that I was in luck and he could install it, he would do a lot of wiring to place the faceplate where I wanted it and bla bla, so it's all going good for a while and then he's outside for quite some time, I'm getting a little bit worried at the this point.

So after much deliberation he comes back inside and informs me of more bad news, apparently there is a problem with my connection underground or something or another and that a engineer will have to go down there, fix it and then give me a call after that has been done and completed.

I was also informed that I am "high priority" and that it WOULD be completed today and if not today then definitely tomorrow morning. I'm not being funny, but I find this a little unacceptable, I do appreciate the fact that the engineer did an awful lot of work for me and he got everything up and running and what not, but still, I am paying for a service and yet, I am not receiving that service.

Bear in mind that the engineer to install Infinity came at around 9:20, he left around 12:00'ish and I have been in University since then, so a good what? 6 hours? I've had no phone call or anything of the sort.

Has this happened to anyone else, because it seems like something that should have been sorted out prior to my installation.
 
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MilanoChris said:
In the nicest possible way, and no offence intended, you sound like a spoilt child.
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Oh I'm sorry, I didn't mean for it to come off like that, I was just ranting.

The reason being is that, the internet we currently have, it is constantly disconnecting, none of us who live here can get work done, the University is like half an hour away, maybe more and it's just not ideal.

I didn't mean to be perceived as a horrible, ungrateful little child, I apologise.
 
[TW]Fox;22922928 said:
It's October. Like any of you are doing any Uni work anyway :p
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I'm a 3rd year student who has undergone a Project, so >.> access to the internet is extremely high priority to me.

I'll just make do for now on the old connection, it does the job, not very well, but does the job none the less anyway XD.
 
Word of advice for BT customers with problems.

Post on their forums and then get in contact with a mod. Them boys are REALLY helpful and will assist pretty quickly compared to the indian helpdesk monkeys.

I posted about an issue and used the "Contact BT" report form. Got a reply back within 12 hours and they sorted it all out.

hth ;)
 
[TW]Fox;22922919 said:
Anyone else started seeing adverts on the BBC News website, indicating they think we are using a non UK ISP?
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Nope, not here chap. Does that mean your iPlayer isn't working? What route are you taking to get to the Beeb?
 
zoomee said:
I posted about an issue and used the "Contact BT" report form. Got a reply back within 12 hours and they sorted it all out.
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You were obviously extremely lucky. Whenever I've had to contact a mod it's taken 3 to 4 days to get a response and then it's usually some generic reply telling you what you already know.
 
Also, it's borked here again. Another night of fun, and no Battlefield.

Code: 
430 packets transmitted, 338 packets received, 21.4% packet loss
round-trip min/avg/max/stddev = 124.878/129.997/311.993/17.792 ms
 
randal24 said:
Nope, not here chap. Does that mean your iPlayer isn't working? What route are you taking to get to the Beeb?
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Bizarrely iPlayer is working (Well, kind of. I often get 'Your connection isn't fast enough for this content' or similar error messages despite being on 30mbit).
 
Hmm, weird! I wonder if there's some selective routing going on then, to keep service up on certain sites they're routing stuff a certain way?

Back to the problem in hand, mine has just got ridiculously bad. I'm up to 70-80% packet loss at the moment. Just asked for an official statement from BT on their forums, and hinted that this sort of thing is newsworthy as a major UK ISP is having problems getting to the US.

Incidentally, I wonder if an Above.Net employee is disgruntled at Zayo for buying them out? Didn't the same complete a couple of days ago? Grounds for routing traffic through a port with a known flapping link? ;)
 
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i just posted in bt forums, this is the 3rd evening in a row i cant use the net, slower than dial up..

tethering from my phone is faster.. dear god whats going on ?


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jon>ping twitter.com -t

Pinging twitter.com [199.59.148.10] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 199.59.148.10:
Packets: Sent = 5, Received = 0, Lost = 5 (100% loss)
 
Havent had any issues since i got it, but tonight its being a right pain. Loads of packet loss, cant really use it for anything as the pages timeout pretty much every load. Wanting to order some stuff but it will have to wait.

Guessing theres some serious pipelines down.
 
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