BT Infinity & FTTx Discussion

ci_newman · 12 Oct 2012 at 10:34

Well, my Infinity migration is taking place on Monday and BT have confirmed that they won't need to send an Engineer out (despite their call centre monkeys telling me otherwise). Common sense finally prevailed, considering I'm already on one of their other BTO ISPs with the same service

.Griff. · 12 Oct 2012 at 12:15

ci_newman said:
Well, my Infinity migration is taking place on Monday and BT have confirmed that they won't need to send an Engineer out (despite their call centre monkeys telling me otherwise). Common sense finally prevailed, considering I'm already on one of their other BTO ISPs with the same service

I previously migrated from one FTTC reseller, IDNet, to Infinity and can indeed confirm no home visit is necessary.

bakes0310 · 12 Oct 2012 at 14:40

BT engineer came today took him about 50 minutes, now i got 56mb at the moment im very happy

ChrisD. · 12 Oct 2012 at 16:53

During one of my moments of utter rage at BT this weekend I emailed their CEO to complain.

Long story short after a few calls to and fro, I finally had the 'fault clear' call today from one of their senior complaint dealing bods and everything was explained to me, ie the reasons for the issues this weekend, their work in resolving it (they've merely re-routed the traffic, there is a few weeks work to resolve whatever exact issue they're getting). I was also thanked for bringing a severe network issue to that level of BT as it's allowed them to get the ball rolling sooner than they normally could. Whether or not that's true I don't know, but I was impressed with the way everything has been dealt with. Certainly better than the severe issues I was having with Virgin.

pgi947 · 12 Oct 2012 at 17:19

Awwww Yeeeeaaah!!! new cab got installed today

So do I have to just play the waiting game now?

Locky · 12 Oct 2012 at 17:21

MilanoChris said:
During one of my moments of utter rage at BT this weekend I emailed their CEO to complain.

Long story short after a few calls to and fro, I finally had the 'fault clear' call today from one of their senior complaint dealing bods and everything was explained to me, ie the reasons for the issues this weekend, their work in resolving it (they've merely re-routed the traffic, there is a few weeks work to resolve whatever exact issue they're getting). I was also thanked for bringing a severe network issue to that level of BT as it's allowed them to get the ball rolling sooner than they normally could. Whether or not that's true I don't know, but I was impressed with the way everything has been dealt with. Certainly better than the severe issues I was having with Virgin.

I never contact normal BT now if I have an issue, I have a few emails I contact and they told me to always contact them if I had an issue.

ChrisD. · 12 Oct 2012 at 17:24

Locky said:
I never contact normal BT now if I have an issue, I have a few emails I contact and they told me to always contact them if I had an issue.

I was told the same, so happy days there although I don't expect I'll have to get in touch.

zoomee · 12 Oct 2012 at 17:40

bakes0310 said:
BT engineer came today took him about 50 minutes, now i got 56mb at the moment im very happy

sweet, just been doing some more testing aswell.
Newsgroups = 8.9MB download speed, and even had a peek of 9.38MB!!

randal · 12 Oct 2012 at 17:48

borley said:
Anyone else finding BF3 laggy after this BT problem im still getting it its almost like microstutter.
Thanks

Yeah I am, I thought it was more a graphics problem but I haven't changed anything...

DirtyJester · 12 Oct 2012 at 18:58

randal24 said:
Yeah I am, I thought it was more a graphics problem but I haven't changed anything...

CS:S here and wasn't anything like normal...

EDIT: Yip getting a random slowdown again on OcUK

Locky · 12 Oct 2012 at 19:44

Everything seems normal here tonight.

Download Speed: 74946 kbps (9368.3 KB/sec ) Upload Speed: 18025 kbps (2253.1 KB/sec )

DirtyJester · 12 Oct 2012 at 19:57

Locky said:
Everything seems normal here tonight.

Download Speed: 74946 kbps (9368.3 KB/sec ) Upload Speed: 18025 kbps (2253.1 KB/sec )

Speeds were always fine before (well when testing them), though seems to have improved now.

Guru · 12 Oct 2012 at 22:58

My speeds have dropped tonight from:

78 down 13 up

to

5 down 6 up

DirtyJester · 12 Oct 2012 at 23:04

Guru said:
My speeds have dropped tonight from:

78 down 13 up

to

5 down 6 up

Mine has been varying slightly, but nothing like that bad.

Westyfield2 · 14 Oct 2012 at 18:07

HangTime said:
Not sure what you mean, I'm not aware of anyway to request FTTP - could you elaborate further please?

I don't know the details I'm afraid, but a contact at Openreach told me that BT recently announced an FTTP overlay option where you get 100meg symmetrical - only condition is that you're connected to an FTTC'd exchange.

KIA · 14 Oct 2012 at 18:33

Westyfield2 said:
I don't know the details I'm afraid, but a contact at Openreach told me that BT recently announced an FTTP overlay option where you get 100meg symmetrical - only condition is that you're connected to an FTTC'd exchange.

Doesn't sound correct. 100/100 isn't fibre on demand. Sounds similar to http://business.bt.com/broadband-and-internet/leased-lines/

FTTC cab isn't required.

ci_newman · 14 Oct 2012 at 22:29

KIA said:
Doesn't sound correct. 100/100 isn't fibre on demand. Sounds similar to http://business.bt.com/broadband-and-internet/leased-lines/

FTTC cab isn't required.

Well, technical fibre to the cab IS required for a lease line

Residential FTTP is a long way from being available to the masses though

Raymond Lin · 15 Oct 2012 at 00:18

Question - an engineer is scheduled to arrive at mine when i am at work, I have asked my parents to pop round for the day so there is someone home. However, their english is not great. So apart from letting the BT engineer inside and show him where the phone line is, is there anything they need to do?

DirtyJester · 15 Oct 2012 at 00:34

Raymond Lin said:
Question - an engineer is scheduled to arrive at mine when i am at work, I have asked my parents to pop round for the day so there is someone home. However, their english is not great. So apart from letting the BT engineer inside and show him where the phone line is, is there anything they need to do?

Not really no

EDIT: Oh where the welcome pack is ie. Home Hub 3 etc

Tunney · 15 Oct 2012 at 13:01

Raymond Lin said:
Question - an engineer is scheduled to arrive at mine when i am at work, I have asked my parents to pop round for the day so there is someone home. However, their english is not great. So apart from letting the BT engineer inside and show him where the phone line is, is there anything they need to do?

No, not really.

The engineer is required to explain a few things (from memory):

i) phone extensions before the main phone socket won't work anymore
ii) speeds will vary for the first 24 hours
iii) the connection may go down for a few minutes during the first 24 hours
iv) what sort of speeds you should expect when it's all up-and-running

If they can show him the main socket and where the home hub is then you should be sorted.