BT Infinity & FTTx Discussion

Locky · 16 Jan 2013 at 20:33

George Hincapie said:
Why?

3 to 5mbs from 75 every single night for nearly 2 months.

Locky · 16 Jan 2013 at 20:36

George Hincapie said:
FFS!

We are getting Infinity installed at out new house on Friday. The router was supposed to be delivered today, but my wife and I were both at work. No card through the door asking us to collect, so I went on the Royal Mail web site to track it and got the following message:

We were unable to deliver item FF979407455GB as the addressee has gone away. We returned the item to sender on the 2013-01-16.

Gone away? I was at work you stupid *******! ******* idiots! Why the **** have they done that? Royal Mail *******! What the **** am I supposed to do now?

Will BT be able to get another router out to me by Friday if I call them?

you don't need the hub to get connected btw. You can get connected directly to the modem - which open-reach bring along with them.

George Hincapie · 16 Jan 2013 at 20:38

Locky said:
you don't need the hub to get connected btw. You can get connected directly to the modem - which open-reach bring along with them.

Oh really? I was going to connect the hub to a powerline adapter to another in my study. So I can RJ45 from the modem straight to the adapter?

George Hincapie · 16 Jan 2013 at 20:38

Locky said:
3 to 5mbs from 75 every single night for nearly 2 months.

Aah. Well that's crap. Contention?

I'd stay with Be if they did FTTC, but they don't. My speed on Be ADSL has dropped from over 10 MB/s at our old house to 3 MB/s now and I'm paying for 20+, hence the move to Infinity.

Locky · 16 Jan 2013 at 20:39

George Hincapie said:
Oh really? I was going to connect the hub to a powerline adapter to another in my study. So I can RJ45 from the modem straight to the adapter?

You will need a pc or a router to make the PPPoE connection.

George Hincapie · 16 Jan 2013 at 20:47

Locky said:
You will need a pc or a router to make the PPPoE connection.

I was going to put the modem and router in the cloakroom, then RJ45 to the powerline adapter, then RJ45 from the powerline adapter in my study to the PC.

If I don't have the Router will that work or not?

KIA · 16 Jan 2013 at 21:18

George Hincapie said:
And too many things can stay the same. I've spent the last 4 years with Be. Excellent throughout.

http://www.beusergroup.co.uk/?id=919

George Hincapie · 16 Jan 2013 at 21:23

KIA said:
http://www.beusergroup.co.uk/?id=919

I download a lot, so that guy must be taking the ****. I take the point though, seems silly calling a package Unlimited and then putting limits on it.

Still, I always had nothing but excellent service from them. I'm stuck with BT for the next 18 months, but if Be have FTTC by then then I'll go back.

Locky · 16 Jan 2013 at 23:29

George Hincapie said:
I was going to put the modem and router in the cloakroom, then RJ45 to the powerline adapter, then RJ45 from the powerline adapter in my study to the PC.

If I don't have the Router will that work or not?

It should do, just try it until the HH3 turns up.

Deleted member 77746 · 16 Jan 2013 at 23:58

Locky said:
you don't need the hub to get connected btw. You can get connected directly to the modem - which open-reach bring along with them.

George Hincapie said:
Oh really? I was going to connect the hub to a powerline adapter to another in my study. So I can RJ45 from the modem straight to the adapter?

Do not worry I have a guide.

[Guide] - Huawei EchoLife HG612 /Modem ONLY

Rroff · 17 Jan 2013 at 09:35

Most of the engineers carry spare HH3s btw for the install as the router not turning up at all isn't uncommon.

George Hincapie · 17 Jan 2013 at 11:47

Rroff said:
Most of the engineers carry spare HH3s btw for the install as the router not turning up at all isn't uncommon.

Great, thanks for that.

It has turned up today - they sent it to our old house instead of the new one for some stupid reason. Panic over.

Tunney · 17 Jan 2013 at 13:08

Is anyone else experiencing slow download speeds with iTunes?

I can happily max out my connection downloading from Steam but iTunes seems to be stuck at about 4-5Mbps.

.Griff. · 17 Jan 2013 at 13:23

Someone humour me..

Anyone who's read any of my posts in this section will apprenciate I'm not a novice when it comes to the internet but for the sake of my own sanity I want to double check something.

I've had Infinity for some 18 months and IDNet FTTC for over a year before that. I've always used my own router, Linksys, in conjunction with the Huawei modem and never had any real issues until today.

I've got sync, i.e the modem reports the line speed and stats but the router refuses to connect and just keeps telling "Could not get IP from PPPoE" (or words to that effect.. I'm typing this from a neighbours)

Sanjay from BT was less than helpful. He insists the username I've been using for 18 months is wrong. I've been using [email protected] but apparently it should be [email protected]. This is new to me. Sanjay also insisted I should be using a PPPoA connection not PPPoE. Again this is news to me.

Can someone who's replaced the HH please confirm what connection type and login details they're using just to put my mind at rest?

tl:dr - Got sync, no PPP. BT giving me confusing info. Nothing new there.

Simian · 17 Jan 2013 at 13:58

Well my Phone/Broadband service just switched over from Virgin to BT, but I'm only on BT Total Broadband at the mo! until I can get an Engineer to come do his bit!!

Immediately (as my HomeHub was delivered to my Wife's work 20 miles away) I re-fettled my Belkin Router to BT's settings and...

Much Better than Virgin, even when they were at their best!! (I know it'll fluctuate for a couple of days!!)...

Looking forward to getting my infinity installed now!!

R.O.S.S.I · 17 Jan 2013 at 14:54

Just had it installed at work, got it up and running on our Vigor2820n no probs but the Openreach engineer has profiled the line for 40/2 (yes 2!) instead of 80/20 for some God unknown reason.

Zen can't sort anything out either until tomorrow when the order goes through as complete/fulfilled on the system.

Numpties.

KIA · 17 Jan 2013 at 16:02

mrbell1984 said:
Do not worry I have a guide.

[Guide] - Huawei EchoLife HG612 /Modem ONLY

Overkill. He just needs to create a PPPoE connection in Windows.

.Griff. said:
Can someone who's replaced the HH please confirm what connection type and login details they're using just to put my mind at rest?

tl:dr - Got sync, no PPP. BT giving me confusing info. Nothing new there.

Sanjay is very wrong. It sounds like he's describing an ADSL connection.

R.O.S.S.I said:
Just had it installed at work, got it up and running on our Vigor2820n no probs but the Openreach engineer has profiled the line for 40/2 (yes 2!) instead of 80/20 for some God unknown reason.

Zen can't sort anything out either until tomorrow when the order goes through as complete/fulfilled on the system.

Surely it's Zen's fault. They still offer a 40/2 package.

Westyfield2 · 17 Jan 2013 at 16:29

Rroff said:
Most of the engineers carry spare HH3s btw for the install as the router not turning up at all isn't uncommon.

Should they be doing that? I thought the idea is that it's OpenReach fitters that come and fit your OpenReach modem. Your router (be it an ISP supplied BT Homehob, Sky Hub, or your own router) is nothing to do with them as OpenReach, who own the fibres & cables, and BT Retail are different companies...

.Griff. said:
Someone humour me..

Anyone who's read any of my posts in this section will apprenciate I'm not a novice when it comes to the internet but for the sake of my own sanity I want to double check something.

I've had Infinity for some 18 months and IDNet FTTC for over a year before that. I've always used my own router, Linksys, in conjunction with the Huawei modem and never had any real issues until today.

I've got sync, i.e the modem reports the line speed and stats but the router refuses to connect and just keeps telling "Could not get IP from PPPoE" (or words to that effect.. I'm typing this from a neighbours)

Sanjay from BT was less than helpful. He insists the username I've been using for 18 months is wrong. I've been using [email protected] but apparently it should be [email protected]. This is new to me. Sanjay also insisted I should be using a PPPoA connection not PPPoE. Again this is news to me.

Can someone who's replaced the HH please confirm what connection type and login details they're using just to put my mind at rest?

tl:dr - Got sync, no PPP. BT giving me confusing info. Nothing new there.

From another thread:
I've got BT Infinity for Business. It came with an OpenReach modem (can't remember the model) and some BT Business Hub. The second the two OpenReach guys left I then unplugged the BT Business Hub, and just plugged the cable from the modem into my own load balancing gear.

My gear is making a PPPoE connection. WAN interface shows it's correctly got a 217.41.15.*** IP and is using 81.148.0.1 as gateway. The settings I used on my gear was to authenticate with the ***@hg52.btclick.com username and matching password. MTU is set to 1442. I've set my gear to use DHCP, and the IP it gets DHCP'd is the single static IP I purchased with BT Infinity for Business (IP never changes after resync). All works fine.

Addicted · 17 Jan 2013 at 16:34

Anyone noticed poor speeds recently?

Even through a VPN, on my 68mbit connection (and not during peak) it will often not go over 1MB/s - how do they deem a VPN connection as non-priority traffic?

Sure, Steam and all that crap will probably MAX out, but the important stuff is always rather slow...

R.O.S.S.I · 17 Jan 2013 at 22:16

KIA said:
Surely it's Zen's fault. They still offer a 40/2 package.

Nope on all correspondence with Zen it has stated my expected speeds should be around 67/19. My order fulfillment came through a fee hours after it'd been done stating the same. Zen even had it down on their system as being 80/20 when I rang.

Need to phone back tomorrow as the order will be showing as fulfilled and get them to reprofile the line. Its not a big job is it?