BT Infinity & FTTx Discussion

Sycho · 22 May 2013 at 15:44

Does it matter what order you restart the modem or hub? also time of day?

KIA · 22 May 2013 at 16:44

Sycho said:
Does it matter what order you restart the modem or hub? also time of day?

Don't restart the modem.

The Matrix · 22 May 2013 at 18:32

Suarez7 said:
Contacted BT via live chat and was told existing customers can upgrade to the HH4 from June 1st for £35.

Ive just upgraded for free, we had a genuine fault with our HH3, they sent out the HH4 as a replacement.

I'm sure you could say that your HH3 is acting the goat and playing up, you would probably get the HH4 as a replacement.

The Matrix · 22 May 2013 at 18:34

KIA said:
Don't restart the modem.

Hmmmm, when we had a problem with our HH3 dropping the connection quite a lot the woman at technical support told us to reset the modem via the reset switch.

It doesn't half take a while for the internet speed to get back upto full whack after you have done a reset.

lozzd · 23 May 2013 at 00:14

I've highlighted the parts of this sentence that don't make sense

The Matrix said:
Hmmmm, when we had a problem with our HH3 dropping the connection quite a lot the woman at technical support told us to reset the modem via the reset switch.

When you say dropping the connection, how?
It's almost never necessary to restart the modem in theory, always try the router first.

The Matrix · 23 May 2013 at 12:38

lozzd said:
I've highlighted the parts of this sentence that don't make sense

When you say dropping the connection, how?
It's almost never necessary to restart the modem in theory, always try the router first.

This was the advice that BT tech support gave once they had tried all avenues with the router that included resetting it etc etc, i was told by them to press the reset button on the modem to see if that helps.

The internet would be on then all of a sudden it would go off for a while then come back on.

Skeeter · 23 May 2013 at 15:38

Moving house and finally can get some decent BB

Is there any compelling reason to get BT Infinity over Sky Fibre Unlimited? The Sky is cheaper and seems to have better fair usage policies. Other than getting the BT Sport channels for free (which I don't want), is there any killer features of BT that make it a better option before I just order Sky?

I currently get my phone line rental from Sky too.

Do I need to use the Sky/BT router, or can I use my own existing ADSL router with an FTTC connection?

Da[]San · 23 May 2013 at 16:06

BT doesn't have any FUP and its totally unthrottled and unlimited.
I

mikejs21 · 23 May 2013 at 20:39

Had BT Infinity for nearly 2 months now. I've enjoyed it. Beats Sky Adsl but I am only getting 18mb down and 12mb up, which is disappointing me considering people are getting 30-70mb down.

For some reason my cab is over a mile and half away, then my exchange is like 3 miles away! There are 2 cabs on my road though, wondering why isn't my house on either of them? Makes no sense. Is there an ability to get it moved?

FrenchTart · 23 May 2013 at 21:03

mikejs21 said:
Had BT Infinity for nearly 2 months now. I've enjoyed it. Beats Sky Adsl but I am only getting 18mb down and 12mb up, which is disappointing me considering people are getting 30-70mb down.

For some reason my cab is over a mile and half away, then my exchange is like 3 miles away! There are 2 cabs on my road though, wondering why isn't my house on either of them? Makes no sense. Is there an ability to get it moved?

It's extremely unlikely you'll manage to get things moved. Maybe with a new phone line order but once again, super unlikely.

Do you have any extensions in your home? Internal wiring can be an issue.

Skeeter · 24 May 2013 at 14:39

So BT fibre is comparable to Sky fibre, but no better. In that case ill get Sky as its cheaper.

Westyfield2 · 24 May 2013 at 14:50

Skeeter said:
So BT fibre is comparable to Sky fibre, but no better. In that case ill get Sky as its cheaper.

Sky have oversold capacity at some exchanges. If you're on a good exchange Sky are fine, but if not then it sucks to be you. That's not just fibre though, same on ADSL.

biron_w · 24 May 2013 at 16:07

Loads of cabinets have popped up in the town where I live. Haven't seen anybody actually working on them though

Egon · 24 May 2013 at 16:14

Da[]San;24330836 said:
BT doesn't have any FUP and its totally unthrottled and unlimited.

Aren't Sky the same on their unlimited policies?

CSA · 24 May 2013 at 17:21

Looks like my town will be finally getting FTTC activated this summer woohoo ! i think im around 130/140meters from the cabinet,which is the best bang for buck ISP ? i noticed sky do a pro package at £30pm but bt infinity 2 is cheaper at £26,any others worth looking at ?

andi · 24 May 2013 at 17:55

Plusnet possibly? Don't know if they're any good, but they do fttc, and it looks cheap..

How long is the wait for an install with BT? Signed up last night for Infinity 2. Have to move the phone over to BT too though, which might delay it.

Skeeter · 24 May 2013 at 19:24

Westyfield2 said:
Sky have oversold capacity at some exchanges. If you're on a good exchange Sky are fine, but if not then it sucks to be you. That's not just fibre though, same on ADSL.

How would I find this out before buying a contract?

Egon said:
Aren't Sky the same on their unlimited policies?

Yep.

Westyfield2 · 24 May 2013 at 19:34

Skeeter said:
How would I find this out before buying a contract?

http://exchange-checker.sky.com/serviceupdates is the official line. Best way TBH is ask someone on the same Exchange as you.

KIA · 24 May 2013 at 20:58

Skeeter said:
So BT fibre is comparable to Sky fibre, but no better. In that case ill get Sky as its cheaper.

Yeah, if you can get the £50 activation fee waived. 12 month contract is nice.

Skeeter · 24 May 2013 at 21:44

I've got Sky TV, Phone and ADSL so should hopefully get it as an upgrade.