BT Infinity & FTTx Discussion

I was getting up to 80Mbps when I first had BT Infinity installed a few months ago and would regularly get over 60Mbps via ethernet and up to 40Mbps via WiFi. Ever since then, it's been getting slower and slower but I never really bothered with it much cos it was still fast enough.

Now in the past month, I've been suffering disconnections once or twice a day during peak times in the evening which is frustrating because the last thing I want when I get home from work is to waste at least half an hour trying to get it up and running again! Sometimes, I would just power off both my HH3 and Openreach modem while I go and cook dinner, and maybe it's just down to luck but that fixes it. The problem I'm getting is the broadband light goes orange, or sometimes flickers between orange and purple.

Now I don't get anything above 40Mbps via ethernet. That coupled with my disconnects has been the last straw and I've been speaking to BT about it. They advised me to book an engineer to visit as they have done what they can on the exchange and cabinet side, so I asked for a Thursday visit as I'll be off work, and what do you know, I got a voicemail this morning when I just arrived at work from an engineer to say he will be there in 20 minutes! Luckily someone was at home but obviously they have no idea what is going on, so the engineer apparently resetted something and said to see how it goes for 10 days. Well, I'm barely getting 20Mbps download and 5Mbps upload now. I may as well be on BT Infinity 1 instead of 2 now! When the scheduled engineer arrives tomorrow, I'm gonna make sure I don't miss a thing because I would expect some loss in speed as time goes on and more people sign up for BT Infinity in my area, but the regular disconnections and not to mention I'm not even getting half of my original speed is taking the biscuit really!

My profile:

DEXnixj.png

/rantover
 
Last edited:
Hope I haven't spoken too early as I'll need to give it 5-10 days for the stabilisation period but I'm back up to 74Mbps odd now via ethernet. The engineer replaced the modem with a a newer model and at first we were still stuck at 25Mbps at most, but he said he would go and reset something, which I'm guessing was the IP profile because it was being capped.

Upload is hovering between 5 and 15 Mbps but I'm not too bothered about that!
 
Had our first issue over the weekend. The modem was showing a constant connection but everything was down.

Checked the stats for the modem and the downstream SNR had dropped to 0.4 and the error count was in the billions :eek:

I was originally going to leave it and restart in the morning but I gave support a ring. Christ on a bike, it was painful. First he wouldn't give me support unless I plugged in the HH3 and then he was ignoring my request to reset my line profile when I told him the sync speed has dropped 20Mb (from 65Mb to 45Mb) because "your estimate is 53Mb, all is normal" :mad:

I can't wait to get FTTP to be rid of these BS profiling problems tbh.
 
naisdes said:
Hope I haven't spoken too early as I'll need to give it 5-10 days for the stabilisation period but I'm back up to 74Mbps odd now via ethernet. The engineer replaced the modem with a a newer model and at first we were still stuck at 25Mbps at most, but he said he would go and reset something, which I'm guessing was the IP profile because it was being capped.

Upload is hovering between 5 and 15 Mbps but I'm not too bothered about that!
Click to expand...

If you start to have issues again you should go and listen on your phone - you may have noise issues with your line. If this is the case you'll need to ring up the BT (not BT Infinity) support on 150 and ask them to fix it. I've had two intermittent noise issues on my line over the course of the year and each time BT fixed it pretty quickly. It takes a while for your speeds to creep back up to normal but the fault will get looked at far quicker than it would do if you report the issue via the ISP.
 
Since switching to my Infinity (36/6) connection from my 100Mb Virgin connection it has been so stable, not a single drop out since it was installed and always full speed.

Bravo.

:)

First time using my Virgin connection and I'm still only getting 60Mbps. Glad I left.
 
anticonscience said:
Since switching to my Infinity (36/6) connection from my 100Mb Virgin connection it has been so stable, not a single drop out since it was installed and always full speed.

Bravo.

:)

First time using my Virgin connection and I'm still only getting 60Mbps. Glad I left.
Click to expand...

Good choice. If you're in a bad area VM are terrible and the issue will almost certainly never be fixed.
 
I'm so glad you lot are enjoying your fttc, and actual internet connection. I however am having to hang of my window with a poxy work laptop to get FON.

Thursday morning my Infinity went down, and it is still down. The wonderful HH3 just has an orange light all the time.

Tried direct connection from PC to VDSL modem and PPP'ing, tried using the hacked firmware for the modem, and now just pinched the Business Hub from my Mrs salon and still the same thing.

So now I got to wait till monday so a BT No volts engineer can turn up.

Ohh and this is my 11th day with infinity. Was with BE for 7 years.

I knew deep down I should have never gone back to BT.

Any other suggestions anyone can think off? apart from ripping the lot out and launching it, which I have considered.
 
Last edited:
EVH said:
Had our first issue over the weekend. The modem was showing a constant connection but everything was down.

Checked the stats for the modem and the downstream SNR had dropped to 0.4 and the error count was in the billions :eek:

I was originally going to leave it and restart in the morning but I gave support a ring. Christ on a bike, it was painful. First he wouldn't give me support unless I plugged in the HH3 and then he was ignoring my request to reset my line profile when I told him the sync speed has dropped 20Mb (from 65Mb to 45Mb) because "your estimate is 53Mb, all is normal" :mad:

I can't wait to get FTTP to be rid of these BS profiling problems tbh.
Click to expand...

This is the biggest problem with BT - you know what the problem is and how to solve it but their frontline support has no idea what your talking about and neither have the tools to deal with it.

I pretty much phone support as a formality these days, don't expect them to be able to deal with the issue and once I've jumped through the hoops enough to not feel like I'm totally taking the **** contact either ELC or the head of openreach directly depending on the nature of the problem - which has the result of getting the problem solved extremely quickly and efficently every time :S I'd feel bad about it but they seriously need to give frontline support the ability to escalate these issues properly when its obviously not a simple end user problem.
 
parityboy said:
@EVH

How long before your contract expires?
Click to expand...
Who knows, over 12 months easily. I didn't take BT Sport because I couldn't handle resetting the contract back another 18 months.

Rroff said:
This is the biggest problem with BT - you know what the problem is and how to solve it but their frontline support has no idea what your talking about and neither have the tools to deal with it.

I pretty much phone support as a formality these days, don't expect them to be able to deal with the issue and once I've jumped through the hoops enough to not feel like I'm totally taking the **** contact either ELC or the head of openreach directly depending on the nature of the problem - which has the result of getting the problem solved extremely quickly and efficently every time :S I'd feel bad about it but they seriously need to give frontline support the ability to escalate these issues properly when its obviously not a simple end user problem.
Click to expand...

Fancy trust'ing me those contact email addresses? I wouldn't mind if the speed had reduced to improve stability, but I had noise on the line when it was put in and again a week later, so I knew it was going to screw up my profile but didn't expect it to stay low after they'd "fixed" the noise twice.

I'm synced at 48000kbps yet I see my attainable as 65000kbps ffs :rolleyes:
 
At The Gates said:
Still amazed they're going to replace the cable all the way from the cabinet through the telegraph pole into my house with fibre for free! I'll await with baited breath for the survey...
Click to expand...

And i knew it was too good to be true. BT called and said the install wont be happening as we're fed by an overhead line and there's a line of sight issue with a tree, and the council won't cut the tree branches. Nice..

Is there anyway to find out if i can get FTTC and FTTP? All the exchange checkers say my exchange is FTTC and FTTP. If i try and order on BT's site it gives me all Infinity options (Infinity 1 - 38Mb, Infinity 2 - 76Mb and Infinity 160 - 160Mb).

Does anyone know if Infinity 1 and 2 are always FTTC? Or if you can only get FTTP will they be the same as Infinity 160 and provided over full fibre FTTP and just slower?

Just thinking it might be easier to get FTTC if i can. I'm running out of time before Sky completely take over Be.
 
At The Gates said:
And i knew it was too good to be true. BT called and said the install wont be happening as we're fed by an overhead line and there's a line of sight issue with a tree, and the council won't cut the tree branches. Nice..
Click to expand...

So hold on a second. You already have a copper drop line carrying telephone and ADSL from the telegraph pole to your property, but BT can't simply pull it down and replace it with a fibre cable? Really? Why do they need to worry about LoS when there's a cable up there already doing what cables do?
 
parityboy said:
So hold on a second. You already have a copper drop line carrying telephone and ADSL from the telegraph pole to your property, but BT can't simply pull it down and replace it with a fibre cable? Really? Why do they need to worry about LoS when there's a cable up there already doing what cables do?
Click to expand...

No idea. I thought the same thing.

This is what it looks like:


DSC_6618 by evilpoleandy, on Flickr

I can quite clearly see the telegraph pole, the manifold and my entire phone line from my room with no line of sight issues.

Got another call to discuss it with them on Tuesday so will see what they say again then.
 
 
You must log in or register to reply here.
Back
Top Bottom