BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
1.8km seems a bit more than the usual detour though, more like a jaunt to the exchange and back lol.
Opstrat how far away is the exchange from you? Perhaps the person who replied mistakenly looked at the wrong line length and quoted it instead of from the cab.
Opstrat how far away is the exchange from you? Perhaps the person who replied mistakenly looked at the wrong line length and quoted it instead of from the cab.
this is a link to google maps from my house to cabinet 11
https://maps.google.co.uk/maps?sadd...FfouVQMdC6jB_w&t=h&mra=mift&mrsp=1&sz=18&z=18
this is the exchange
https://maps.google.co.uk/maps?sadd...C_w&oq=glenboig&t=h&mra=dme&mrsp=1&sz=20&z=19
https://maps.google.co.uk/maps?sadd...FfouVQMdC6jB_w&t=h&mra=mift&mrsp=1&sz=18&z=18
this is the exchange
https://maps.google.co.uk/maps?sadd...C_w&oq=glenboig&t=h&mra=dme&mrsp=1&sz=20&z=19
Its been two years on the BT fiber and I can finally cancel the contract and go to another ISP that respects its customers. I am looking to move to 76mbit from my current over priced contact with bt business at £60 per month for 40mbit.
Any suggestions on the ISP? Its either sky () or talktalk which neither i am too pleased about. Zen is not unlimited for some reason and BE is no longer since sky bought them out. I think ill probably go with sky as they meant to be unlimited.
Is PlusNet available on your exchange? I can vouch for them being a good ISP.
Soldato
- Joined
- 14 Dec 2005
- Posts
- 12,488
- Location
- Bath
Well I logged in with the BT.com sales reference a few days later to give them my MAC. Whilst there it asked me again abut the 'engineer' install date - I kept it as chosen originally.
Oddly though I haven't had any emails since the original one (which said something about order being confirmed within 5days by email/post and a separate email with details on how to complete order)... and when I just tried to check earlier today using the BT.com sales reference it now says order not found
.
Permabanned
- Joined
- 28 Dec 2009
- Posts
- 13,052
- Location
- london
So i accepted defeat with BT billing and i am trying to get the line switched over to the residential infinity 2. I get through to customer options and she said there is a special team for that and needs to transfer me, i said ok. She transfer me i wait 15 mins in the queue only for customer options to pick up again as if its the first time i just called. Then she puts me back in the queue again. I wonder how many times i could repeat this nauseating experience. lol i am caught in the infinite BT customer support loop.
Soldato
- Joined
- 14 Dec 2005
- Posts
- 12,488
- Location
- Bath
Today I've received an Order Confirmation, an email saying that BT Sport should now be working on my Sky STB, and an email from my current ISP acknowledging that I've used the MAC.
Well I logged in with the BT.com sales reference a few days later to give them my MAC. Whilst there it asked me again abut the 'engineer' install date - I kept it as chosen originally.
Oddly though I haven't had any emails since the original one (which said something about order being confirmed within 5days by email/post and a separate email with details on how to complete order)... and when I just tried to check earlier today using the BT.com sales reference it now says order not found
The order tracking is now working, and I've noticed that both that and the email order confirmation received today have changed the date of the Openreach 'engineer' install by two days (but have kept the AM/PM preference). I can still make the new date, but it was only in reading the details that I noticed they've changed it. Would have been better if they had asked before changing it, or highlighted that this is a new date different to that originally chosen and to confirm that it is still OK!
"Home Hub 4" will be delivered two days before hand (so on the date I'd chosen for Openreach installation), and might not even make it into the house on its way to the bin
.
Last edited:
Hello everyone, I have a question for all you Infinity experts;
My line has been stable for over 6 months, but now the speed has taken a consistent drop (since those big storms when it was hot).
My ISP has said they can send a BT Special Faults Investigation Engineer, BUT if no fault is found, I will be charged £99+VAT.
Now the line is stable, no drops or other odd behaviour, so will he just say "its within parameters" and charge me?
My line has been stable for over 6 months, but now the speed has taken a consistent drop (since those big storms when it was hot).
My ISP has said they can send a BT Special Faults Investigation Engineer, BUT if no fault is found, I will be charged £99+VAT.
Now the line is stable, no drops or other odd behaviour, so will he just say "its within parameters" and charge me?
If you insist and proceed with a callout it will be logged as a CDTA job (Conscious decision to attend).
For these callouts the engineer has an explicit set of tests (PQT to RUE and 5/10/15 minute VDSL test) to go through and it's a simple case of pass or fail. If they pass then he/she is instructed/obliged to close the job and raise a TRC (time related charge) with no further investigation done.
My advice - wait a bit longer and see if the DLM recovers of it's own accord.
Maybe give it one more week and then think about it again.
SFI is classed as another "skill" that can be assigned to an engineer and requires more training but in cases like yours it's literally a checklist procedure with pass/fail tests.
David - I've had EXACTLY the same problem as you as detailed in the previous pages. I wouldn't worry about the £99 fee they Indian mob try to scare you with in order to make you drop the case. The engineer turned up at the house and was very sympathetic to the speed drop, and if you mention storms he'll have a good place to start.
As it happens the engineer that attended my place recabled everything from the modem back to the external socket and replaced the modem free of charge, and replaced the modem too. Sadly the fault was in the ground cabling from the distribution block to the house, but it's dug in and and testing at 51db (fail is 50db) so there's naff all they can do.
If you're 100% confident you can prove the fault is nothing to do with your network at home, I wouldn't have any worry about getting an engineer out.
Yes, I am confident nothing has changed at my end since the original install 6 months ago. There is a single master socket and that's all.
I am more worried he will say the current performance is within "parameters" and you seem to have a good example with it being just 1db from a "proper" fail.
As far as AC balance is concerned 45db or below is a fail.
It's the risk you take, but if you can prove the speed drop you've got a leg to stand on. Another good one is to dig out the original mail you got from BT promising you a certain speed, then compare it to what you're getting now. I did that, and they offered me an instant out of my contact with no fees as due to the current state of the cable they can't deliver what they promised. Nor is it cost effective for them to dig it up to replace.
Ah nuts. Well it's 68db at the ground point 15-20ft from the entry point, and 51db at the front door. Hopefully it'll carry on dropping then. Cheers for the info btw.