BT Infinity & FTTx Discussion

[anything I don't mind]

How long does BT take on bt residential usually to move an account from infinity 1 to infinity 2 and do you have to do anything, like reboot the modem? They said they were doing it a few days ago and i rebooted my modem but still on infinity 1.

 

[matt100]

Their are two packages BT didn't switch people over when they changed to the new package. If you are on infinity 2 you will be peer blocked, if you are on Unlimited infinity 2 then it's no peer blocks. Matt100 if you just signed up then you should be on the unlimited package. Me thinks they stuck you on the wrong infinity package.

ARGH!

I'll leave it a week, apparently that is also a thing.. hopefully...

 

[matt100]

and then after midnight....

 

[anything I don't mind]

Infinity 2 order went through. Im getting 50/12 and bt speed test said 73/13. I was rated at 55/19.

Is there any thing i should do to get the most out of the line?



Ran speed test at think broadband and got weird upload results.

 

[Enigma123]

How long does BT take on bt residential usually to move an account from infinity 1 to infinity 2 and do you have to do anything, like reboot the modem? They said they were doing it a few days ago and i rebooted my modem but still on infinity 1.

I moved from BT to another ISP and that took 24hours so i would say BT would be the samething, nothing needs to be rebooted. I would say they haven't done it yet which doesn't suprise me to behonest

 

[Enigma123]

ARGH!

I'll leave it a week, apparently that is also a thing.. hopefully...

I wouldn't leave it a week, even if you where on infinity 2 to pit you on Unlimited infinity 2 is instantaneous. BT not the best on admin or tech help!

 

[anything I don't mind]

 

[opstrat]

Groen, what is your download speeds at that connection? im getting about 73 meg installed next week.

 

[stoofa]

I moved from Inifinity2 to Infinity2 Unlimited soon after the product was announced.
I had issues actually getting BT to confirm the product existed - used the online chat from their site where over 2 days I was told that I was already on Infinity2 and Unlimited didn't exist, one of the girls actually disconnecting from the chat when I asked her if I could speak with a manager.

Eventually did the upgrade as an online order - looked like I was ordering a second connection and was relieved to see BT not turn up with another modem, but me in fact getting regarded after about 3 days.

So now I'm on my 74/18 connection totally unlimited.

 

[matt100]

ffs here we go... apparently I am on infinity 2 which they think is unlimited but the level of help is appauling. Anyone got a UK number?

 

[Enigma123]

ffs here we go... apparently I am on infinity 2 which they think is unlimited but the level of help is appauling. Anyone got a UK number?

No UK numbers for tech help that's why i left them, They are a nightmare!

 

[matt100]

I'm on the phone to them now.. this is exactly what I was worried about. Argh!

 

[matt100]

For anyone who has resolved this, can you tell me how you did it?

EDIT: Hmm, apparently they're saying it seems to be an issue with the network which they're going to sort in the next 24-48 hours. Plausible?

 

[Enigma123]

For anyone who has resolved this, can you tell me how you did it?

EDIT: Hmm, apparently they're saying it seems to be an issue with the network which they're going to sort in the next 24-48 hours. Plausible?

Nope fake story by Delhi. We have identified a Problem at the exchange it will take 24/48 hours to be repaired

 

[varkanoid]

This was mentioned last July in this looong thread but just a heads up that the Haaaa Haaaa V is currently connected (on trial) to my BT phone socket with no white box in site !

 

[KIA]

I'm on the phone to them now.. this is exactly what I was worried about. Argh!

It might be easier to 'upgrade' via the website. http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281&upg=inf

 

[anything I don't mind]

I did another test to see if it was just out of peak times. Was a hassle to transfer from business to residential and then upgrade to infinity 2. But there was no talk of unlimited, I just assumed that it would be as i have come from an unlimited on the business side and the package on the website says its unlimited.

Downloads during peak times, right now, is going at 3-3.5 mbyte a second from 100mbit server in sftp. Looks like a 70mbit burst with a 3.5 cap in peak at 5.5 after 12 or something close to that. When I was on the business I would get 3.7mbyte constantly to the server, which was the max of the infinity 1.

 

[matt100]

well, in a development, I tried glasnost at 6.. no cap?

 

[RizGB]

Hello even since my router firmware was upgraded my connection does not seem to stay up longer than 24 hours and after that my IP will change
which is annoying
router logs

07:25:13,07 Sep. NTP synchronization success!
07:25:13,07 Sep. NTP synchronization start.
07:23:28,07 Sep. CWMP:session completed successfully
07:23:27,07 Sep. CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 2 PERIODIC
03:58:04,07 Sep. Possible PS or DA. src=183.136.132.140 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=99 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0
03:09:05,07 Sep. DHCP Lease renewed for IP 192.168.1.65 to host lee-PC (MAC 90:2B:34:5E:06:49), duration: 1 day
03:09:05,07 Sep. Receive a DHCP request: 192.168.1.65, 90:2B:34:5E:06:49.
01:32:00,07 Sep. DHCP Lease issued for IP 192.168.1.66 to host (MAC 04:46:65:60:63:07), duration: 1 day
01:32:00,07 Sep. Receive a DHCP request: 192.168.1.66, 04:46:65:60:63:07.
01:03:04,07 Sep. PortMapping Add By UPNP/TR064 Success.
01:03:03,07 Sep. PortMapping Add By UPNP/TR064 Success.
01:03:02,07 Sep. PortMapping Delete By UPNP/TR064 Error.Invalid param
01:03:01,07 Sep. PortMapping Delete By UPNP/TR064 Error.Invalid param
00:46:45,07 Sep. Client associated: IP 192.168.1.66, MAC 04:46:65:60:63:07, host android-58cdf03af9167a3f, Link Rate 58.5 Mbps
00:46:45,07 Sep. DHCP Lease issued for IP 192.168.1.66 to host android-58cdf03af9167a3f (MAC 04:46:65:60:63:07), duration: 1 day
00:46:45,07 Sep. Receive a DHCP request: 192.168.1.66, 04:46:65:60:63:07.
00:37:15,07 Sep. Device connected: IP 192.168.1.64, MAC 00:smileyvery-happy:E:FA:11:80:00, host vusolo2
00:37:15,07 Sep. DHCP Lease issued for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
00:37:15,07 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
00:36:59,07 Sep. LAN2 up
00:36:58,07 Sep. Device disconnected: IP 192.168.1.64, MAC 00:smileyvery-happy:E:FA:11:80:00, host vusolo2
00:36:58,07 Sep. LAN2 down
19:09:00,06 Sep. Possible PS or DA. src=188.51.212.50 DST=86.160.38.253 LEN=48 TOS=0x18 PREC=0x60 TTL=112 ID=6289 DF PROTO=TCP SPT=1107 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204058401010402)
16:29:38,06 Sep. PortMapping Add By UPNP/TR064 Success.
16:29:37,06 Sep. PortMapping Add By UPNP/TR064 Success.
16:29:36,06 Sep. PortMapping Delete By UPNP/TR064 Error.Invalid param
16:29:35,06 Sep. PortMapping Delete By UPNP/TR064 Error.Invalid param
15:09:04,06 Sep. Device connected: IP 192.168.1.65, MAC 90:2B:34:5E:06:49, host lee-PC
15:09:03,06 Sep. DHCP Lease issued for IP 192.168.1.65 to host lee-PC (MAC 90:2B:34:5E:06:49), duration: 1 day
15:09:03,06 Sep. Receive a DHCP request: 192.168.1.65, 90:2B:34:5E:06:49.
15:09:01,06 Sep. LAN4 up
15:08:58,06 Sep. LAN4 down
15:08:54,06 Sep. LAN4 up
15:08:52,06 Sep. LAN4 down
15:08:50,06 Sep. LAN4 up
15:08:48,06 Sep. LAN4 down
15:08:39,06 Sep. LAN4 up
12:47:27,06 Sep. DHCP Lease renewed for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
12:47:27,06 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
11:01:16,06 Sep. Possible PS or DA. src=222.186.15.235 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=97 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0
07:25:04,06 Sep. NTP synchronization success!
07:25:04,06 Sep. NTP synchronization start.
07:23:28,06 Sep. CWMP:session completed successfully
07:23:27,06 Sep. CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 2 PERIODIC
02:36:16,06 Sep. Possible PS or DA. src=61.147.107.99 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=100 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0
00:47:27,06 Sep. DHCP Lease renewed for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
00:47:27,06 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
18:10:47,05 Sep. Possible PS or DA. src=117.135.137.147 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=102 ID=256 PROTO=TCP SPT=6000 DPT=8089 WINDOW=16384 RES=0x00 SYN URGP=0
12:47:26,05 Sep. DHCP Lease renewed for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
12:47:26,05 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
09:53:01,05 Sep. Possible PS or DA. src=125.65.109.111 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=101 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0
07:24:56,05 Sep. NTP synchronization success!
07:24:56,05 Sep. NTP synchronization start.
07:23:29,05 Sep. CWMP:session completed successfully
07:23:27,05 Sep. CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 2 PERIODIC
00:47:25,05 Sep. DHCP Lease renewed for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
00:47:25,05 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
00:40:45,05 Sep. Possible PS or DA. src=194.239.103.104 DST=86.160.38.253 LEN=48 TOS=0x18 PREC=0x60 TTL=112 ID=12487 DF PROTO=TCP SPT=55618 DPT=3389 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204058401010402)
16:29:28,04 Sep. Possible PS or DA. src=222.186.26.22 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=97 ID=256 PROTO=TCP SPT=6000 DPT=3306 WINDOW=16384 RES=0x00 SYN URGP=0
14:48:10,04 Sep. DHCP Lease expired: 192.168.1.65, 90:2B:34:5E:06:49, lee-PC
12:48:09,04 Sep. DHCP Lease expired: 192.168.1.66, 04:46:65:60:63:07, dhcpcd-5.5.6
12:47:25,04 Sep. DHCP Lease renewed for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
12:47:25,04 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
07:55:12,04 Sep. Possible PS or DA. src=192.157.211.145 DST=86.160.38.253 LEN=40 TOS=0x18 PREC=0x60 TTL=106 ID=256 PROTO=TCP SPT=6000 DPT=1433 WINDOW=16384 RES=0x00 SYN URGP=0
07:24:48,04 Sep. NTP synchronization success!
07:24:48,04 Sep. NTP synchronization start.
07:23:29,04 Sep. CWMP:session completed successfully
07:23:28,04 Sep. CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 2 PERIODIC
00:47:24,04 Sep. DHCP Lease renewed for IP 192.168.1.64 to host vusolo2 (MAC 00:smileyvery-happy:E:FA:11:80:00), duration: 1 day
00:47:24,04 Sep. Receive a DHCP request: 192.168.1.64, 00:smileyvery-happy:E:FA:11:80:00.
23:45:28,03 Sep. Possible PS or DA. src=62.232.56.221 DST=86.160.38.253 LEN=64 TOS=0x18 PREC=0x60 TTL=52 ID=20879 DF PROTO=TCP SPT=55413 DPT=39858 SEQ=456944099 ACK=0 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (02040564010303030101080A0F01F3960000000004020000)
19:47:16,03 Sep. Client disassociated: IP 192.168.1.66, MAC 04:46:65:60:63:07, host dhcpcd-5.5.6, Reason Code 4
19:26:16,03 Sep. LAN4 down
19:26:13,03 Sep. LAN4 up
19:26:11,03 Sep. Legacy PortMapping Delete By UPNP Success.
19:26:11,03 Sep. Legacy PortMapping Delete By UPNP Success.
19:26:11,03 Sep. Device disconnected: IP 192.168.1.65, MAC 90:2B:34:5E:06:49, host lee-PC
19:26:11,03 Sep. LAN4 down
15:56:41,03 Sep. PortMapping Delete By UPNP/TR064 Success.
15:39:31,03 Sep. Possible PS or DA. src=62.45.152.168 DST=86.160.38.253 LEN=60 TOS=0x18 PREC=0x60 TTL=47 ID=22548 DF PROTO=TCP SPT=60152 DPT=8080 WINDOW=5840 RES=0x00 SYN URGP=0 OPT (020405840402080A1B498C830000000001030301)
15:32:44,03 Sep. PortMapping Add By UPNP/TR064 Success.
15:32:43,03 Sep. PortMapping Add By UPNP/TR064 Success.
15:32:42,03 Sep. PortMapping Delete By UPNP/TR064 Error.Invalid param
15:32:41,03 Sep. PortMapping Delete By UPNP/TR064 Error.Invalid param
14:47:10,03 Sep. PortMapping Add By UPNP/TR064 Success.
14:43:40,03 Sep. Device connected: IP 192.168.1.65, MAC 90:2B:34:5E:06:49, host lee-PC
14:43:40,03 Sep. DHCP Lease issued for IP 192.168.1.65 to host lee-PC (MAC 90:2B:34:5E:06:49), duration: 1 day
14:43:40,03 Sep. Receive a DHCP request: 192.168.1.65, 90:2B:34:5E:06:49.
14:43:35,03 Sep. LAN4 up
14:43:32,03 Sep. LAN4 down
14:43:27,03 Sep. LAN4 up
14:43:25,03 Sep. LAN4 down
14:43:23,03 Sep. LAN4 up
14:43:21,03 Sep. LAN4 down
14:43:18,03 Sep. LAN4 up
14:43:17,03 Sep. LAN4 down
14:43:15,03 Sep. LAN4 up
14:43:12,03 Sep. Device disconnected: IP 192.168.1.65, MAC 90:2B:34:5E:06:49, host lee-PC
14:43:12,03 Sep. LAN4 down
14:40:36,03 Sep. Device connected: IP 192.168.1.65, MAC 90:2B:34:5E:06:49, host lee-PC
before the firmware upgrade i had no problem i was on fastpath lower pings and now since the firmware upgrade i have had problems
bt modem is not going down
status
System up time 28 days 14 hours 24 minutes 27 seconds
Downstream Upstream
Attainable rate (kbit/s) 86676
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 73748 20000 0 0
CRC errors 14431 0 0 0
FEC errors 106 292 0 0
HEC errors 4154 0 0 0
before i was getting the full 80megs

00:01:31,01 Jan. LAN1 up
00:01:31,01 Jan. WAN Auto-sensing detected port ETH
00:01:31,01 Jan. WAN Auto-sensing last connection port: ETH
00:01:25,01 Jan. WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
00:01:23,01 Jan. QoS Rate cap set to 21.9Mbs
00:00:58,01 Jan. PPP IPCP Receive Configuration ACK
00:00:58,01 Jan. PPP IPCP Send Configuration Request
00:00:58,01 Jan. PPP IPCP Receive Configuration Reject
00:00:58,01 Jan. PPP IPCP Receive Configuration NAK
00:00:58,01 Jan. PPP IPCP Send Configuration Request
00:00:58,01 Jan. PPP IPCP Receive Configuration Reject
00:00:58,01 Jan. PPP IPCP Send Configuration ACK
00:00:58,01 Jan. PPP IPCP Receive Configuration Request
00:00:58,01 Jan. PPP IPCP Send Configuration Request
00:00:58,01 Jan. PPP CHAP receive success: authentication ok
00:00:58,01 Jan. PPP CHAP Receive Challenge
00:00:58,01 Jan. PPP LCP Receive Configuration ACK
00:00:58,01 Jan. PPP LCP Send Configuration Request
00:00:58,01 Jan. PPP LCP Receive Configuration Reject
00:00:58,01 Jan. PPP LCP Send Configuration ACK
00:00:58,01 Jan. PPP LCP Receive Configuration Request
00:00:58,01 Jan. PPP LCP Send Configuration Request
00:00:55,01 Jan. WAN connection WAN2_INTERNET_B_ETH2 connected.
00:00:55,01 Jan. Gigabit Ethernet Link Up, Rate: 100Mbps
00:00:55,01 Jan. System up, firmware version:V100R001C01B036SP03_L_B
00:00:51,01 Jan. DHCP Lease issued for IP 192.168.1.65 to host lee-PC (MAC 90:2B:34:5E:06:49), duration: 1 day
00:00:51,01 Jan. Receive a DHCP request: 192.168.1.65, 90:2B:34:5E:06:49.
00:00:51,01 Jan. Receive a DHCP request: 192.168.1.65, 90:2B:34:5E:06:49.
00:00:47,01 Jan. NTP synchronization fail!
00:00:47,01 Jan. NTP synchronization start.
00:00:33,01 Jan. WiFi auto selected 20M channel 1 (Power-up)

any ideas?

what I want to know is has this new firmware update screwed over DLM? as since got problems
its because of this disconnects my connection will not go back to normal like fastpath and full 80



07:38:47,07 Sep. LAN4 up
07:38:45,07 Sep. LAN2 up
00:01:31,01 Jan. LAN1 up
00:36:59,07 Sep. LAN2 up
00:36:58,07 Sep. LAN2 down
15:09:01,06 Sep. LAN4 up
15:08:58,06 Sep. LAN4 down
15:08:54,06 Sep. LAN4 up
15:08:52,06 Sep. LAN4 down
15:08:50,06 Sep. LAN4 up
15:08:48,06 Sep. LAN4 down
15:08:39,06 Sep. LAN4 up
19:26:16,03 Sep. LAN4 down
19:26:13,03 Sep. LAN4 up
19:26:11,03 Sep. LAN4 down
14:43:35,03 Sep. LAN4 up
14:43:32,03 Sep. LAN4 down
14:43:27,03 Sep. LAN4 up
14:43:25,03 Sep. LAN4 down
14:43:23,03 Sep. LAN4 up
14:43:21,03 Sep. LAN4 down
14:43:18,03 Sep. LAN4 up
14:43:17,03 Sep. LAN4 down
14:43:15,03 Sep. LAN4 up
14:43:12,03 Sep. LAN4 down
14:40:32,03 Sep. LAN4 up
14:40:30,03 Sep. LAN4 down
14:40:28,03 Sep. LAN4 up
14:40:18,03 Sep. LAN4 down
14:40:16,03 Sep. LAN4 up
14:40:15,03 Sep. LAN4 down
14:40:13,03 Sep. LAN4 up
14:40:10,03 Sep. LAN4 down
00:47:06,01 Sep. LAN2 up
00:47:04,01 Sep. LAN2 down
10:55:56,30 Aug. LAN4 up
10:55:53,30 Aug. LAN4 down
10:55:49,30 Aug. LAN4 up
10:55:47,30 Aug. LAN4 down
10:55:45,30 Aug. LAN4 up
10:55:42,30 Aug. LAN4 down
10:55:34,30 Aug. LAN4 up
01:33:25,30 Aug. LAN4 down
01:33:22,30 Aug. LAN4 up
01:33:19,30 Aug. LAN4 down
07:23:20,24 Aug. LAN4 up
07:23:17,24 Aug. LAN2 up
00:01:31,01 Jan. LAN1 up
05:47:42,24 Aug. LAN2 up
05:47:40,24 Aug. LAN2 down
04:56:18,24 Aug. LAN4 up
04:56:16,24 Aug. LAN4 down
04:56:11,24 Aug. LAN4 up
04:56:09,24 Aug. LAN4 down
04:56:06,24 Aug. LAN4 up
04:56:04,24 Aug. LAN4 down
04:55:55,24 Aug. LAN4 up
04:55:42,24 Aug. LAN2 up
04:55:40,24 Aug. LAN2 down
04:53:55,24 Aug. LAN4 down
22:18:00,22 Aug. LAN2 up
22:17:59,22 Aug. LAN2 down
12:41:19,21 Aug. LAN4 up
12:41:17,21 Aug. LAN4 down
12:41:13,21 Aug. LAN4 up
12:41:11,21 Aug. LAN4 down
12:41:09,21 Aug. LAN4 up
12:41:07,21 Aug. LAN4 down
12:41:04,21 Aug. LAN4 up
12:41:01,21 Aug. LAN4 down
02:19:19,21 Aug. LAN2 up
02:19:18,21 Aug. LAN2 down
11:39:03,18 Aug. LAN2 up
11:39:01,18 Aug. LAN2 down
11:37:08,18 Aug. LAN4 up
11:37:04,18 Aug. LAN4 down
11:36:59,18 Aug. LAN4 up
11:36:58,18 Aug. LAN4 down
11:36:56,18 Aug. LAN4 up
11:36:53,18 Aug. LAN4 down
11:36:50,18 Aug. LAN4 up
11:36:48,18 Aug. LAN4 down
14:40:05,17 Aug. LAN2 up
14:39:59,17 Aug. LAN2 down
02:12:30,16 Aug. LAN4 up
02:12:28,16 Aug. LAN4 down
02:12:23,16 Aug. LAN4 up
02:12:17,16 Aug. LAN4 down
02:12:11,16 Aug. LAN4 up
02:12:08,16 Aug. LAN4 down
17:53:11,12 Aug. LAN4 up
17:53:08,12 Aug. LAN4 down
17:53:02,12 Aug. LAN4 up
17:53:01,12 Aug. LAN4 down
17:52:58,12 Aug. LAN4 up
17:52:55,12 Aug. LAN4 down
17:52:46,12 Aug. LAN4 up
17:00:38,12 Aug. LAN4 down
17:00:36,12 Aug. LAN4 up
17:00:33,12 Aug. LAN4 down

is LAN4 the one to look out for as going down or lan 2


my modem says

DSL up time 2476597

so i do not lose sync? but the ip of my connection changes like every 2 days going by them logs

 

[Deleted member 651465]

You don't get a static IP with BT Infinity, that's normal.