I tried that nga address thing and it took 2 weeks to get an answer back and it was a stock message about difficulty siting the DSLAM cabinet, blah blah, local council, blah blah and rolling the cab off the upgrade list.
However the DSLAM cab is already sited and has been for a little while.
At the bottom of the email there was a poor english sentence which sort of said there was a power problem and that it would hopefully be sorted soon.
It is really annoying you just can't speak with people. I hate the way BTOR hide away from the public and don't seem to be accountable to anyone.
They are accountable to their customers, it just happens to be that you aren't one of their customers. I'm surprised that they even run the enquiry service, it would probably make more sense to put more information in the line checker.
If you get an email back saying that your cabinet isn't economically viable for upgrade then ask [email protected] for a price.