BT Infinity & FTTx Discussion

How do I disable this BT FON thing. I am trying to opt out but it won't accept the email address that BT emailed me in the opt out page :/

edit. never mind, sorted.
 
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But have you actually opted out, or just stopped using their router?

I'd assume that if you want to use the HH, but without allowing access to BT Wi-Fi, you will lose your own access to the service.
 
bremen1874 said:
But have you actually opted out, or just stopped using their router?

I'd assume that if you want to use the HH, but without allowing access to BT Wi-Fi, you will lose your own access to the service.
Click to expand...

Opt in with the HH attached. When you swap router nothing tells them you no longer share you connection so you can still use bt everywhere else.
 
Hi all, looking for some advice.

I previously had Infinity in my last house and it was superb (82/20) and it was installed with new master socket, Openreach modem and the supplied BT Home Hub 3 at that time.

Since then I moved house, to a shocking 2mb connection (it was a painful move) and for the past 18 months, Openreach have been pushing back the deadline for fibre in my area with no reason what so ever... until now! 18 months after the initial available date, finally I am getting it installed (right now actually, engineer is at my house and my girlfriend is texting me updates). I was anticipating another Openreach modem as well as the new master socket etc but turns out they do not need/supply a modem any more, it's RJ11 to the new Home Hub 5 which they sent me....

First question, why did they ever supply Openreach modems? Why not just supply a router/modem all along so people only needed the one device?

Second question, I don't want to use the HH, I am pretty shocked the stupid thing only has a single Gb port... I was planning on buying one of the Asus routers but I am unsure what I can use now since I don't have the Openreach modem. Will options such as the Netgear N900 etc be OK (modem/router), this HH5 isn't doing anything fancy in replacement of the openreach modem which limits what I can use?

Thanks :)

EDIT - doing some quick Googling on the fly. VDSL2 routers is what I need to be looking at? I read another thing saying they were looking at integrating the modem with the new master socket? I don't think this is the case, more the HomeHub 5 is a VDSL2 modem/router? Maybe daft to some but I wish I was given the typical Openreach modem, this is just causing me a hassle. I am thinking Plusnet might supply a Openreach modem instead with their install, so might look into that if their is a cancellation grace period on this BT connection.
 
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I'd agree that the move to a single box is a retrograde step. People have always moaned about having two boxes, but it does make using third party routers very simple.

OR modems can be picked up cheaply on auction sites. Have you checked if the HH5 has a modem only mode?
 
Hi all,

I have had BT Infinity install this morning, can anyone tell me if these line stats are any good? Do you think think the sync will go down or will it stay the same?

TTRVarV.png
 
bremen1874 said:
I'd agree that the move to a single box is a retrograde step. People have always moaned about having two boxes, but it does make using third party routers very simple.

OR modems can be picked up cheaply on auction sites. Have you checked if the HH5 has a modem only mode?
Click to expand...

Yeah, cheap OP modem from somewhere might be an option, certainly cheaper doing that and getting a good router than going down the replacement VDSL router options.

Had a good scan through the settings on this HH5 and there is little you can do with it really. Certainly no option for modem only or the such.
 
On my Homehub 5 the router is connected to the master socket via the DSL port, why is it not the WAN port used?

Also, is it normal for Infinity speeds to flucautate? Virgin was pretty much 70mb solid all the time, but BT Infinity can range from 60mb to the current 51mb that I am currently connected at.

Was just curious, is there anything I can do my end to help?
 
nitram100 said:
On my Homehub 5 the router is connected to the master socket via the DSL port, why is it not the WAN port used?
Click to expand...

The new hub has an integrated VDSL modem so your connection goes into that and you don't require two devices to use the connection. Prior to this an Openreach modem was connected to the master socket and that to the red wan port. If you really wanted to use your own modem then you could use the red port.

Some Home Hub 5 info:

http://bt.custhelp.com/app/answers/detail/a_id/46549/c/1243,1245,1257

:)
 
ahh ok thanks for clearing that up. Connection has now dropped to 48mb from a first day high of 60mb, what could be causing that? Not a lot of people use Infinity in this area.
 
The Home Hub 5 is gigabit throughout, there is no modem-only mode but this may be added in a firmware update (the Business Hubs have such a mode). It's still possible to request a modem from the OR guy when they come to install your service, and it won't cost you anything.
 
I thought I'd provide a bit of an update to my problems...
My various escalation requests to L2 techs all got ignored, even though the phone tech could see problems by looking at the home hub logs. A few days later there was a local MSO that wiped out all of my neighbours, so I took my complaint to Facebook. Instantly one of their social team took the complaint on and indicated that my service was down due to the MSO (well duh) so I explained the nature of my problem as they called me. They took it away and once the MSO was resolved they contacted my to advise that my logs and the nature of the MSO it would have appeared that the problems I was getting in the weeks prior were all related. They said they would keep the complaint open for a week then get in touch. Which they did and it was rock solid, so I took the opportunity to needle them a bit about how they ignored my previous complaints about the service and ignored escalations - which probably would have negated an MSO if they'd have listened in the first place!

Net result: full month service credit of infinity and service that's been stable since the MSO :)

Pretty impressed by their social media team, just disappointed that it took contact via that method to actually get them to investigate...
 
Yeah it's irritating that the only way to get service out of companies is through Twitter or Facebook, but I'm happy to play that game if the net result is a quicker resolution.
 
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