BT Infinity & FTTx Discussion

kitch9 · 25 Apr 2014 at 06:38

Luke_Bowman said:
My cabinet just down the street was upgraded to a FTTC one sometime in March and they finished the digging and electrical cabling about two weeks ago but I still can't get it?

Does anybody have any personal experience with how long it takes from completion of a cabinet to the actual offering of the service to domestic customers?

Months if mine was any indication.

steinooo · 25 Apr 2014 at 14:20

To the BT Infinity users:

1) Do you get nice low latency for online games like Fifa etc?
2) Is the Youview box any good? ( I don't have a freeview HD PVR at present )

GAC · 26 Apr 2014 at 15:12

well after openreach forgot to conect me at the cabinet but did the work in the exchange thursday im back online after a 2 day break. but my speeds deffo improved over dsl.

what i was on http://www.speedtest.net/my-result/3458709333

what im on now

http://www.speedtest.net/my-result/3463533022

Terrier_Jimlad · 27 Apr 2014 at 21:00

Whats the most likely cause of the DSL light dropping out on the OR modem, stays off for 10 secs, then starts flashing as it reconnects, then the internet is back on. OR have sent two engineers who test the line and say its fine but it keeps going off, 5 times a week maybe, at which point DLM keeps dropping the speed.

Any ideas? Even swapped ECI modem for HG, no different

KyleMac · 28 Apr 2014 at 18:48

Terrier_Jimlad said:
Whats the most likely cause of the DSL light dropping out on the OR modem, stays off for 10 secs, then starts flashing as it reconnects, then the internet is back on. OR have sent two engineers who test the line and say its fine but it keeps going off, 5 times a week maybe, at which point DLM keeps dropping the speed.

Any ideas? Even swapped ECI modem for HG, no different

I have a similar problem with the HH5. I wish I was only getting 5 disconnects a week.

Code:

03:54:40, 28 Apr.	(138355.400000) PPP LCP Send Termination Request [User request]
19:47:12, 27 Apr.	(109106.900000) PPP LCP Send Termination Request [User request]
16:37:57, 27 Apr.	(97752.710000) PPP LCP Send Termination Request [User request]
06:50:19, 27 Apr.	(62494.780000) PPP LCP Send Termination Request [User request]
15:14:20, 26 Apr.	( 6335.510000) PPP LCP Send Termination Request [User request]
09:48:44, 26 Apr.	(418568.110000) PPP LCP Send Termination Request [User request]
08:36:36, 26 Apr.	(414240.490000) PPP LCP Send Termination Request [User request]
08:24:35, 26 Apr.	(413519.450000) PPP LCP Send Termination Request [User request]
03:30:03, 26 Apr.	(395847.880000) PPP LCP Send Termination Request [User request]
03:22:13, 26 Apr.	(395377.190000) PPP LCP Send Termination Request [User request]
02:47:27, 26 Apr.	(393291.240000) PPP LCP Send Termination Request [User request]
07:33:59, 25 Apr.	(324083.890000) PPP LCP Send Termination Request [User request]
17:14:30, 23 Apr.	(186115.620000) PPP LCP Send Termination Request [User request]
11:23:46, 22 Apr.	(78673.870000) PPP LCP Send Termination Request [User request]
08:19:51, 20 Apr.	( 2680.210000) PPP LCP Send Termination Request [User request]
07:46:36, 20 Apr.	( 685.350000) PPP LCP Send Termination Request [User request]
07:44:16, 20 Apr.	( 545.210000) PPP LCP Send Termination Request [User request]
07:43:35, 20 Apr.	( 504.430000) PPP LCP Send Termination Request [User request]
07:42:37, 20 Apr.	( 446.020000) PPP LCP Send Termination Request [User request]
07:42:18, 20 Apr.	( 427.020000) PPP LCP Send Termination Request [User request]
07:42:09, 20 Apr.	( 418.260000) PPP LCP Send Termination Request [User request]
07:41:29, 20 Apr.	( 378.090000) PPP LCP Send Termination Request [User request]
07:41:09, 20 Apr.	( 358.110000) PPP LCP Send Termination Request [User request]
07:37:41, 20 Apr.	( 150.340000) PPP LCP Send Termination Request [User request]
07:34:37, 20 Apr.	(439714.890000) PPP LCP Send Termination Request [User request]
07:31:20, 20 Apr.	(439518.190000) PPP LCP Send Termination Request [User request]

And my current (wrecked) stats:

Code:

6. Data rate:	797 / 15624
7. Maximum data rate:	1217 / 15095
8. Noise margin:	 18.4 / 6.7
9. Line attenuation:	 0.0 / 31.1
10. Signal attenuation:	 0.0 / 25.3

I phoned BT and they said they can see all the disconnects and will do a line test. They called back the next day and said "your line is fine you're getting 15mbit" with no reference to the core problem of the disconnects.

I'm trying to force an engineer visit but I think it will be a long fight. Even if the engineer does come out, what's he gonna do if he visits on a good day with no disconnects?

anything-but · 30 Apr 2014 at 09:39

Well,i`m going to upgrade from ADSL2 to fibre, but undecided between staying with plusnet (will be paying £14.99+line rental on a 24mt contract for unlimited) or going to BT themselves (meaning i get BT sport free,as i love MotoGp!).

What`s the current cost for BT on infinity 2 all in?

R0Z4G · 30 Apr 2014 at 12:11

Well I noticed this at my mothers house yesterday.. its only been put back 2 years from the original date but its looking close, I moved out the area last year and moved into an infinity enabled area so finally got it! but my dad is looking at getting it anyone know from this stage how long it could be until he could order?

RedvGreen · 30 Apr 2014 at 12:28

I've got Infinity2...

Live in the middle of nowhere, so I think this is good. 10 miles down the road I can get 120-150Mb Virgin though.

wnb · 30 Apr 2014 at 14:54

R0Z4G said:
Well I noticed this at my mothers house yesterday.. its only been put back 2 years from the original date but its looking close, I moved out the area last year and moved into an infinity enabled area so finally got it! but my dad is looking at getting it anyone know from this stage how long it could be until he could order?

I thought there might have been more cables.

HEADRAT · 30 Apr 2014 at 15:07

They all look like "Earth" cables, no power yet.

R0Z4G · 30 Apr 2014 at 17:02

ahh so there still a bit to do then , just have to wait and see what happens!

StevieP · 30 Apr 2014 at 17:12

I've been told that I'm connected to a non-fibre enabled cabinet and because there are so few properties connected to this cabinet, it's doubtful that it will ever be enabled!

Has anyone ever had a similar situation and had any joy getting "swapped" to an enabled cabinet? If so, who would I be best trying to contact?

Soooo unfair that the rest of my street can get fibre but probably don't want it whereas I'd love it but can't get it!!

R0Z4G · 30 Apr 2014 at 23:44

cabinet went up today so its getting there!

Caged · 1 May 2014 at 00:07

StevieP said:
I've been told that I'm connected to a non-fibre enabled cabinet and because there are so few properties connected to this cabinet, it'd doubtful that it will ever be enabled!

Has anyone ever had a similar situation and had any joy getting "swapped" to an enabled cabinet? If so, who would I be best trying to contact?

Soooo unfair that the rest of my street can get fibre but probably don't want it whereas I'd love it but can't get it!!

The only way you could get connected to a different cabinet is to order so many phone lines that it runs out of pairs and they are forced to connect the next line to a different cab.

opstrat · 1 May 2014 at 03:27

Any idea why my connection thinks I'm in Aberdeen when I'm in Glasgow?

kitch9 · 1 May 2014 at 07:17

StevieP said:
I've been told that I'm connected to a non-fibre enabled cabinet and because there are so few properties connected to this cabinet, it'd doubtful that it will ever be enabled!

Has anyone ever had a similar situation and had any joy getting "swapped" to an enabled cabinet? If so, who would I be best trying to contact?

Soooo unfair that the rest of my street can get fibre but probably don't want it whereas I'd love it but can't get it!!

My mates has is one of 2 out of around 50 in the same boat. In fact he's worse as he's wired straight to the exchange and will NEVER see any benefit unless they run Fibre to his door which they never will.

HEADRAT · 1 May 2014 at 09:40

A new cabinet was installed next to the old cab at the end of March, BT Wholesale website tells me Infinity 2 will be available 31-Sep-14.

Who knows if that date turn out to be true, at least it's moving in the right direction!

wnb · 1 May 2014 at 09:44

New base was laid last week and yesterday the cab appeared with an estimate of September things are looking good.

Jez · 1 May 2014 at 09:47

My cabinet is actually powered now, i wonder how long it will take to go live? :eek:

SamKnows puts RFS at the end of June....we'll see. I cant believe my tiny little village is finally getting fast internetz, how exciting.

HEADRAT · 1 May 2014 at 10:24

Problem is for me that most of Chatteris already has FTTC, my cabinet was left behind so if I look at Sam Knows all I get is "Available in some areas" !