BT Infinity & FTTx Discussion

Who decided that the engineer visit was necessary? Were you warned about potential call out charges before you agreed to it?

If you requested it then you're probably liable. If the ISP just decided to send an engineer based on a simple report of reduced upload speed I'd argue the toss.
 
bremen1874 said:
Who decided that the engineer visit was necessary? Were you warned about potential call out charges before you agreed to it?

If you requested it then you're probably liable. If the ISP just decided to send an engineer based on a simple report of reduced upload speed I'd argue the toss.
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Technician from ISP decided once we went through all possibilities. I didn't requests it and simply agreed to it after seemily exhausting our options - he did warn about the cost if nothing was found to be wrong on my end.

Didn't think I would be charged even after an increase in speeds to 8Mbps for 3 weeks, I guess profile has reduce uploads but its still 0.5Mbps faster than before. Remember my peak was 9.3Mbps up for 5-months.

Before calling the BT engineer out I did all the tests that was requested by the ISP over the phone including giving numerous speed logs gathered over months, and doing a recent BT speed test direct to their hub which showed slower speeds than speedtest.net. And asked if I ever heard crackling on the line to indicate a line problem, I didn't.

Comes down to BT saying they need to find a fault in order not to charge me (despite the improvement I mentioned) With the ISP warned me about the engineer callout charge it could be the only warning they need to give. Really need this excessive charge to go away. If I take the punishment it will take a couple of months to pay off and may end up regrading my fibre to get that cash back - only have 6 months left on current 18-month contract.
 
FMTopfan said:
Having read through a way too many of these interesting posts I was wondering if my ISP was right to send a BT engineer out when my 5-month constant 9.3Mbps fibre uploads speeds dropped to 6.2Mbps suddenly? My download speeds were never affected.

I'm now being charged the £140-odd callout fee having found from the engineer report there are no problems even though line profile was reset and new VDSL plate was put on just in case. Line speed though went back up to 8Mbps after the visit but now down to 6.7Mbps.

No idea what to do since I'm going to be tight on cash for a couple of months after this (not yet paid it) and feel like there's nothing I can do. My speeds weren't terribly low but surely this isn't normal?
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vdsl is like adsl but the line is shorter, so it still does things like sync speed will be lower in the daytime. my line is like yours.. it will sync at 50-51/9.5-10 at 5am but a resync in the daytime will get 47-48 down and 7.5-8.5 up.
you can monitor your line stats over a 24hr period with routerstatshub5a.. then reboot the router when max rate attainable hits its highest, which is roughly around sunrise.
 
Armadillo said:
So mine line has been perfectly stable since I got it ( 3 months) with only the occasional disconnect.

They started to do so work right near my cab on a phone relay mast ( I think). Openreach van, power company and something else was there. Since they have been doing that, it seems to have played havoc with my line (the noise margin for example dropped to 3 the other night while they were working, but did eventually recover). Twice today it's gone off and now DLM Has kicked in ( I assume) and take 4mb upload and 10mb download.

Stats are
6. Data rate: 16671 / 62469
7. Maximum data rate: 21597 / 72037

So it looks like it's capped and also ping times have gone up, so some interleaving applied I guess.

Anyway, once it all goes back to normal (hopefully once they finish) and the line holds for long enough for DLM to release, how exactly do I know it's released? Will it just disconnect and resync back at what its capable of?
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mine got interleaved after all those thunderstorms, seemed to take about 25days before it put fastpath back and increased download speed. the DLM always seems to reboot at 4-5am, so you may not notice when its changed you back.
 
zipp0r said:
vdsl is like adsl but the line is shorter, so it still does things like sync speed will be lower in the daytime. my line is like yours.. it will sync at 50-51/9.5-10 at 5am but a resync in the daytime will get 47-48 down and 7.5-8.5 up.
you can monitor your line stats over a 24hr period with routerstatshub5a.. then reboot the router when max rate attainable hits its highest, which is roughly around sunrise.
Click to expand...

My upload is 6.3 24/7, wouldn't mind so much if they did increase to what it should be.

How would I monitor with routerstatshub5a as my Zyxel router doesn't stats (other than packet counts), no idea where to start and would appreciate some pointers :)
 
FMTopfan said:
My upload is 6.3 24/7, wouldn't mind so much if they did increase to what it should be.

How would I monitor with routerstatshub5a as my Zyxel router doesn't stats (other than packet counts), no idea where to start and would appreciate some pointers :)
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ahh, you need a homehub 5 to use that program :(

do you have a white openreach modem? this page may help you figure out how to monitor the line stats. http://www.kitz.co.uk/routers/hg612unlock.htm
 
Oh, I forgot about posting that. Mine resynced and returned to normal after about 4 days of solid connection. I didn't reboot manually or anything to try and prod it. I dunno if the dlm varies from cab to cab or if they done a manual reset (considering openreach was out, maybe they knew it would happen and reset it the cab once they were done?)

What ever the reason, it didn't take long. Sync speed and ping is back to what it normally is.
 
zipp0r said:
i got mine back today, 25days ner ner :p

are you rebooting the router too much to try and get it back?? just gotta leave it till the DLM decides to give it back.
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no , it hasnt been touched , or the modem for that matter .
it was ever since i decided to go with a HH5 about 4 months ago . that kept rebooting in the early hours and i suspect that caused interleave to be applied.
since changing to an unlocked HH5 , no reboots but its never released interleave since.
 
perry081064 said:
no , it hasnt been touched , or the modem for that matter .
it was ever since i decided to go with a HH5 about 4 months ago . that kept rebooting in the early hours and i suspect that caused interleave to be applied.
since changing to an unlocked HH5 , no reboots but its never released interleave since.
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unlocked? ahh yeah loads of people have the hh5 reboot in the mornings, bt/dlm making it reboot. i would reboot and see if its given it back if it couldnt reboot your hh5 :)
 
zipp0r said:
ahh, you need a homehub 5 to use that program :(

do you have a white openreach modem? this page may help you figure out how to monitor the line stats. http://www.kitz.co.uk/routers/hg612unlock.htm
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Yes I have that Openreach modem, thanks for guide :)

A bit more involved than I thought coming from flashing GPU/mobos but I like a challenge. Is this otherwise safe to do cos I can't afford a replacement atm?
 
FMTopfan said:
Yes I have that Openreach modem, thanks for guide :)

A bit more involved than I thought coming from flashing GPU/mobos but I like a challenge. Is this otherwise safe to do cos I can't afford a replacement atm?
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i dont know anything about it, just that others have done it to monitor their line.
 
FMTopfan said:
Yes I have that Openreach modem, thanks for guide :)

A bit more involved than I thought coming from flashing GPU/mobos but I like a challenge. Is this otherwise safe to do cos I can't afford a replacement atm?
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All you have to do is flash its firmware from a web interface, what could be simpler than that! :)
 
Well I caught a BT engineer next to the new cabinet the other day, he said all the power and fibers were in (he waved the fibers in my direction but couldn't tell me when it would be commissioned, apparently it's done by a different group.

HEADRAT
 
Trying to get info about wtf is going on with my fibre. For the last 9 months the date has rolled back on a monthly basis until March when stickers went up on the cabinet saying "Infinity is here!" exchange has been enabled the whole time. Is it balls.
Just gone on the BT site now to check if there was an updated date and it's gone completely.
Anyone know a way to find out what's actually going on? Can't be doing with these 1mbit speeds anymore!
 
Think that's bad headrat, fibre cabinet commissioned outside my house, maybe 10 mtrs away. Yeaha I'm thinking, I should get a good speed with fibre as I get 16meg from adsl2.

So as I work for sky and I can check my availability, it tells me end of May, then half way through May it goes to end of June, hmm I can still wait... Now last week it went to end of December and now it has completely disappeared from my line checker.

So I check BT infinity website and I can get 78 meg from them and 19 up, so phone the VIP line to see on the off chance if I can get it. Nope, rep told me that usually BT get the first option on the cabinets, which I thought was completely against the of com regs as openresch and bt are two totally different entities ..

So god knows now when I will get fibre, just don't want to pay for it when I can get it for virtually nothing through work....
 
zipp0r said:
i got mine back today, 25days ner ner :p

are you rebooting the router too much to try and get it back?? just gotta leave it till the DLM decides to give it back.
Click to expand...

After the screwup by BT here when installing the 2nd line that knocked my FTTC on the 1st line into failsafe mode it took about 25 days also for interleaving to fully disengage - seemed to drop back 1 interleaving level per week til it cleared, the speeds went back up much quicker.
 
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