BT Infinity & FTTx Discussion

Well after I moved into my new house the first month im here the the exchange gets "scheduled" kinda, only 2 problems

1 its listed as "some time in 2015" which could mean anything.

2 The whole village the exchange is in (including me) is on direct to exchange.

I talked to the openreach engineer who sorted my phone line out and he said it would either be FTTP for the village or they would sort something else out most likely putting a cabinet in the exchange carpark and running the whole village though that. Anyway hope in the pipeline anyway.
 
BigChief said:
Another few months down the line and still no sign of fibre.

Not sure why, but when I put my phone number in to the DSL checker it does not recognise it. I'm with Sky so the line is provided by BT. Stick my address in and it comes back with 31st July, which was Nov 2013, then Jan 2014, then May and now July. Odds are good it will be shifted again, I haven't seen any Openreach at what I believe is my cab.
Click to expand...

RAGE!!!!!!

As expected it has been pushed back again, now stating 30th Sept.

I give up.
 
I had the engineer round this morning to setup my BT fibre connection my speed after is exactly the same as before (approx 7.5/8Mbps download). I know they say it can take 7 to 14 days to get up to speed but I did think that I would see an increase from the get go?

Is this normal?
 
roccles said:
I had the engineer round this morning to setup my BT fibre connection my speed after is exactly the same as before (approx 7.5/8Mbps download). I know they say it can take 7 to 14 days to get up to speed but I did think that I would see an increase from the get go?

Is this normal?
Click to expand...

From mine and friends experience we had top speeds from day one as the engineer already knows your lines potential speeds and once fibre is activated. He'll see straight off how close your speeds are to the line profile and should tell you this and if its below 15Mbps this suggests a fault (assuming exchange+node isn't far away).

Sure it can take 10-14 days for DSLAM settle but just as easily go down as the months go by, happened for thousands of people. I suggest you create Speedtest.net account and run this regularly to create a record if you have to log a complaint with ISP, select the server closest to your ISP location and not your own (hint is lower ping).
 
roccles said:
I had the engineer round this morning to setup my BT fibre connection my speed after is exactly the same as before (approx 7.5/8Mbps download). I know they say it can take 7 to 14 days to get up to speed but I did think that I would see an increase from the get go?

Is this normal?
Click to expand...

What was your speed estimate when you signed up?
 
Thanks guys, BT estimated 19Mb-27Mb.

The engineer did say I was quite far from the exchange and made a passing comment along the lines of "I guess you were getting 1 to 2 meg before" the guy was from a company called Kelly Communications and didn't come across as very professional at all. I showed him my results of 7.26 DOWN 0.94 UP from yesterday and he just shrugged an said I better wait 14 days.
 
About ready to try Virgin media here :x

I have BT infinity about 30 down 5 up. Which is perfectly fine and good boost from my old ADSL speed of 6.5 down 0.8 up. Problem is my ping is atrocious to almost everything.

Super heavily interleaved line I think its 1.9 KM from the cabinet and garbage house wiring doesn't help.


If I were to swap to Virgin I'll get better pings, probably by a lot. Use to have NTL back in the day 2 MB down connection with an amazing ping sub 15 to most UK addresses. Virgin took over the old NTL stuff so yer. I'll also get higher download speed.

Only thing that concerns me is VM's traffic shaping. Is it still bad?
 
Qitarah said:
Only thing that concerns me is VM's traffic shaping. Is it still bad?
Click to expand...

If you mean traffic shaping of P2P then no it's not, i never notice it. If you mean traffic management then they only have that on upload these days, they completely removed it from downloading.
 
Well my cab finally went live either last night or this morning. Not sure whether the date is a coincidence or they prefer to do things monthly around here. 4 and a half months from cab being placed to going live.

Just ordered Infinity 2, however a word of warning to anyone ordering in future...At some point my order timed out so I had to start again, I got as far as booking the installation and it told me the earliest date was 19th of September :rolleyes:. My mate who lives right in the middle of town got his done within a fortnight, so I closed the page and went to reorder and luckily it changed to 13th of August, thank god.

Can't wait now :)
 
any idea why my connection seems to be lost from my BT HH5 at about 00:15 most evenings ?

often is lost for 15 mins or so then recovers - but sometimes takes several attempts

just seems a strange time

HH5 goes to the orange light, status page says "connected" but with no line speed listed

any ideas please ?

looking at logs - this error seems to preceed the disconnection

""PPP LCP Send Termination Request [Peer not responding]""
 
Last edited:
thanks for reply - maybe 15 minutes is a bit of an exaggeration

but definitely more than 5

DLM - ok - but seems quite frequent ?

are you meant to avoid online games from midnight onwards ? I mean if your line goes down obviously you get booted from whatever game you are mid-way through

surely a better time would be say 2 or 3am
 
my Noise Margins seem to float round above 6 and below 6

modem seems to re-negotiate backwards and forwards from 45 down to 40.5 all the time - I'd rather it keep a lower speed and perhaps just re-test once every few weeks

5. VDSL uptime: 0 days, 00:23:59
6. Data rate: 11760 / 43843
7. Maximum data rate: 11789 / 50692
8. Noise margin: 6.3 / 6.0
9. Line attenuation: 0.0 / 21.5
10. Signal attenuation: 0.0 / 20.7
 
As far as I can see Fibre is in my village
I can get an engineer out from September 1st so suspect this could be go live date?

Available through talk talk, ee and BT
 
You must log in or register to reply here.
Back
Top Bottom