BT Infinity & FTTx Discussion

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I am sick and tired of constant connection drop out happening all the time with my standard broadband. Will BT infinity likely to solve this problem or will it less likely to happen with fiber? Now I am wishing I went with Virgin rather than depending on the phone line.

Not sure whether this is any use to you but I was in the same boat.

My partner had been with AOL for years and then it went to talk talk. Over the last couple of years the connection was dropping multiple times a day despite multiple routers.

We held off switching until we were happy with the prices and it's been absolutely rock stable ever since install a couple of months ago or so.
 
In my case, the connection has been crap ever since we switched to fibre. It drops at least once a day, the FEC count is just ridiculous, which of course masks the underlying issue as the FECs replace the CRCs (we've had 322379765 FECs in 22 hours).

I'm curious as to how many FECs would be considered normal?
 
Keep an eye on it, you might have a fault on the line like I did / do. If you do regularly switch your router off, it might be worth not doing that in future.

Mine's slowly improving, crawling back up to around 24 / 12 / (ping 7ms).

Never turn it off. I'll keep an eye on it anyway but too busy for it to be worth meaning about atm
 
Got my, I think sixth, engineer visit tomorrow to try and resolve my dropping FTTC connection and also I think slow upload (11Mb on an 800m line).

The SNR now doesn't vary as much as it did but looking at other lines, there's barely change at all whatever the time of day.
 
Anyone else having weird issues with BT? Like some websites work perfectly buy others just fail to do anything. Stuck Google DNS into my ipv4 config and it doesn't do anything or load a page...
 
Anyone else having weird issues with BT? Like some websites work perfectly buy others just fail to do anything. Stuck Google DNS into my ipv4 config and it doesn't do anything or load a page...


Yes ive had that the last few days, dns timiing out,regardless of what dns i put into my router.

Also webpages not loading, and having no connection yet the modem hasnt resynced.

Seems ok this morning.
 
Does connection speed improve over time from when your line gets activated? Mine just got activated and connection speeds are:


Link Rate 64509 Kbps 20000 Kbps


I was hoping for at least 70mb, nevertheless still big improvement over 8mb.

Thanks,
 
Not with Infinity (unless your line actually improves) - you get the max speed your line is capable of right from the first connection.

Unless, you have a blip in which the DSLAM reduces your max sync rate. PITA, but it happens, and when it decides the line is fine again a resync will kick it back up.
 
Sorry I think I got myself confused here, I was meant to say full speed when connected to the test socket and nearly 10mb less when connected to the master socket.

The main difference between the master and the test socket is the wiring on the faceplate, it avoids that (Please correct me if I am wrong). It maybe worth looking at buying a new faceplate.
 
Ok BT open reach are horrible.
My original date for fiber upgrade was the 11th Aug. New green cabs where built but instead of switching me they hit some sort of button and ruined my speed. My old line was 17mb down 1mb up. It dropped to 1mb up 1 down. After a few phone calls and visits the guys told me they could swap the cabs in a couple of mins but they have been told they will be sacked if they did so and my options where to wait till January or get bt to issue a cancel order and then reorder which would take a couple of weeks for each order......(I was on fiber but around 2 mile from the cab as the bird fly's.

BT executive level complain where pretty powerless to get them to go faster so I told the woman just to activate the second phone line in house then cancel the old line.

The fiber finally went live yesterday and is maxing out the current package of 38 down around 10 up and a ping around 24. (I live completely out in the sticks about 9 miles from any exchange) I did ask for the superfast package but that's something I can upgrade to if needed. (Would that improve my ping?)

Pretty horrible experience overall tbh but am happy with the speed and now have 12m contracts on all packages and not 12m plus 8.


Also might I add. After having crap internet for over a decade (dailup,isdn/adsl) in the past 3-4 years it has went from

750kb down ADSL
17mb down FTC
38mb down Infinity

I consider myself very lucky as a couple of towns in N.Ireland got huge funding to provide Fiber to rural areas.
 
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Fibre was supposed to be activated yesterday, no joy, login to tracking and see
We're sorry, your order has not progressed as expected
We are aware of the problem and a specialist team is working on it. We will be in contact as soon as we have further news. If you would prefer you can contact us.
Useful....
 
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