BT Infinity & FTTx Discussion
- Thread starter michellez
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Yep, I had it working at home without issue.
Then when we moved, I simply sent the "system" to my in laws without any config changes. They have the exact same BT Infinity service, and I've checked its all correctly cabled up when I've visited.
Then when we moved, I simply sent the "system" to my in laws without any config changes. They have the exact same BT Infinity service, and I've checked its all correctly cabled up when I've visited.
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Ordered Infinity last week, previously already with BT Broadband. Fibre package was due to activate on Monday 16th Nov, we've been away on holiday and returned today to find the HH5 has been delivered. So connected it all up and switched on. Hub started up and went to a blue light bar for about ten seconds then turned orange and there is a red flashing 'b' on the silver bar now. Restarted it a few times after checking it was connected up properly but still no joy.
We have a filtered faceplate which was used with my previous ADSL broadband with BT, not using microfilmers so I take it a filtered faceplate is OK? The faceplate has 'ADSL V1.0' on it. I've connected the LAN cable from the main PC to one of the yellow sockets on the back rather than the red WAN one, pretty sure that is correct as its FTTC and not FTTH?
Also, just noticed we have no dial tone on the phones in the house. Strange. Sounds like something somewhere is amiss? I've done the online fault reporting thing via my phones 3G internet access and they are apparently going to contact me having given me a fault reference number. Rather annoyed, was hoping to be up and running in jig time once we got home from hols today!!
We have a filtered faceplate which was used with my previous ADSL broadband with BT, not using microfilmers so I take it a filtered faceplate is OK? The faceplate has 'ADSL V1.0' on it. I've connected the LAN cable from the main PC to one of the yellow sockets on the back rather than the red WAN one, pretty sure that is correct as its FTTC and not FTTH?
Also, just noticed we have no dial tone on the phones in the house. Strange. Sounds like something somewhere is amiss? I've done the online fault reporting thing via my phones 3G internet access and they are apparently going to contact me having given me a fault reference number. Rather annoyed, was hoping to be up and running in jig time once we got home from hols today!!
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Phoned BT help and ended up speaking to a guy in a call centre who was incredibly difficult to understand . He said that he would pass on the details to an engineer and if they didn't contact me further then the fault would be fixed by the 25th of November. He also advised that there would be a fee to be paid of £129! What's that all about? It's obviously an issue caused by BT and not a fault within my property as the ADSL broadband was working fine on Monday morning before the FTTC was activated. We went on holiday and returned on Friday, plugged in the router and found we had no dial tone and no internet access so its clearly nothing we have done! No way I'm accepting having to pay £129 as a fee!
They always say that incase its a fault with your wiring or that you've changed the original setup, as their engineers can't work with anything else. I very much doubt you'll have to pay it.
The no dial tone thing is probably that they've disconnected your phone whilst connecting the fibre. Openreach engineers don't seem to be the brightest.
The no dial tone thing is probably that they've disconnected your phone whilst connecting the fibre. Openreach engineers don't seem to be the brightest.
Suddenly got a problem with random disconnects with the HomeHub 5. Noticed that every time it does it my download connection speed is gradually getting less and less. I was getting the full 80\20 but am now at 53/19. Any idea what could be causing it as nothing has changed setup wise?
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Bet its not been moved over to the fibre gear properly
Yeah, I'm hoping it's just a case of the correct switch being flicked at the exchange or in the cabinet, so to speak! And I hope it gets fixed soon,bad enough not having internet access but the landline being down is a pain as well. Thank goodness for mobile phones and 3G!
Deleted member 651465
Deleted member 651465
Sounds like a line fault. Any noise on the line when you pickup the phone?
Try dialling 17070 on your phone and choose "quiet line test". Preferably use a corded phone, as digital handsets add their own element of noise.
It may be worth calling BT and asking them to run a Service Test. It may fail the test without you having to get a phone?
I have just had a live chat session with BT and they confirm there is a fault on the line and are booking an engineer out to fix the problem
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Has anyone had any luck negotiating a better deal then the one on the bt site for existing customers?
Just been checking my neighbours speeds that they can get on adslchecker and the whole road can get FTTP 330mbps but me...
They did put a new mast in with the view of FTTP at the start of the year that is right next to my property in my neighbours garden.
Doubt BT will be any help in trying to get FTTP installed into mine...
They did put a new mast in with the view of FTTP at the start of the year that is right next to my property in my neighbours garden.
Doubt BT will be any help in trying to get FTTP installed into mine...
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not sure this is the right thread to post in or not but anyone having any issues on infinity tonight?
went to play a few games of cs and noticed lagging an a little rubber banding ping in game wasnt too bad maybe 50 but the odd time would see it show maybe 90 for a split second
tried different servers etc same issue
have run a ping test to bbc.co.uk -n 1000 a few times and for the most part every 5 - 7 pings are fine at 23 with the next one spiking to randomly up to around 600
i do have several machines / devices connected but none downloading or doing any heavy traffic
76mb down and 19.5 up and right now i just need a lag free gaming experience!
thanks for any info!
went to play a few games of cs and noticed lagging an a little rubber banding ping in game wasnt too bad maybe 50 but the odd time would see it show maybe 90 for a split second
tried different servers etc same issue
have run a ping test to bbc.co.uk -n 1000 a few times and for the most part every 5 - 7 pings are fine at 23 with the next one spiking to randomly up to around 600
i do have several machines / devices connected but none downloading or doing any heavy traffic
76mb down and 19.5 up and right now i just need a lag free gaming experience!
thanks for any info!
Fixed at last!!!
**UPDATE** on my BT Infinity problem. Engineer appeared today and needed access to the house to set up a 'tone' into the master socket. Then nipped down the road to the cabinet to see what the score was. Turned out that when the previous engineer had went to the cabinet to connect me up, there is a part of the process they always do last which is to test it all, after the test equipment is connected they are supposed to connect you back up within the cabinet. Guy who initially did this had forgotten to connect the wires up at the end.
So now I'm sorted, phone/landline is back working again too. I'm on Infinity 1 as the max speed they said we could expect was 35Mb. Just ran a speedtest and got this:-
So I'm happy with that.
**UPDATE** on my BT Infinity problem. Engineer appeared today and needed access to the house to set up a 'tone' into the master socket. Then nipped down the road to the cabinet to see what the score was. Turned out that when the previous engineer had went to the cabinet to connect me up, there is a part of the process they always do last which is to test it all, after the test equipment is connected they are supposed to connect you back up within the cabinet. Guy who initially did this had forgotten to connect the wires up at the end.
So now I'm sorted, phone/landline is back working again too. I'm on Infinity 1 as the max speed they said we could expect was 35Mb. Just ran a speedtest and got this:-
So I'm happy with that.
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awsome news draeger
I'm chuffed! 
Have to say, the process of going through the BT call centre helpdesk people was painfully slow and frustrating but the engineer guy who came to the house today was absolutely spot on. He said that they are having to send out engineers to fix problems with about 50% of all new 'self install' Infinity contracts because of the left and right hand syndrome. Basically if you order an 'engineer install' then on the day you are due to start Infinity an engineer will go to the cabinet, check everything is good to go and then come to the house and set everything up, make sure it works before leaving and that you are happy. With a 'self install' and engineer does the business at the cabinet at some point on or around your activation date (or is supposed to do so) and that's it - you have to hope he has done it correctly or you are snookered! This was the root cause of my issue. I'd have went for an 'engineer install' in the first place if I had known there was a possibility of it going breasticles up.
Anyway, here's my stats. Web browsing is noticeably faster and snappier as are downloads obviously. On BT ADSL I was getting about 14Mb/s D/L so this is a huge improvement for me. Slightly miffed I can't get Infinity 2 speeds but I'm 1013 metres away from the cabinet so there's not much can be done about that other than move house....lol. Do my stats look ok? I assume they will change a bit as the first 7-10 days goes in for the DLM to fiddle about with? Although the engineer said that generally what I get right now will be what I get from now on, essentially.
Have to say, the process of going through the BT call centre helpdesk people was painfully slow and frustrating but the engineer guy who came to the house today was absolutely spot on. He said that they are having to send out engineers to fix problems with about 50% of all new 'self install' Infinity contracts because of the left and right hand syndrome. Basically if you order an 'engineer install' then on the day you are due to start Infinity an engineer will go to the cabinet, check everything is good to go and then come to the house and set everything up, make sure it works before leaving and that you are happy. With a 'self install' and engineer does the business at the cabinet at some point on or around your activation date (or is supposed to do so) and that's it - you have to hope he has done it correctly or you are snookered! This was the root cause of my issue. I'd have went for an 'engineer install' in the first place if I had known there was a possibility of it going breasticles up.
Anyway, here's my stats. Web browsing is noticeably faster and snappier as are downloads obviously. On BT ADSL I was getting about 14Mb/s D/L so this is a huge improvement for me. Slightly miffed I can't get Infinity 2 speeds but I'm 1013 metres away from the cabinet so there's not much can be done about that other than move house....lol. Do my stats look ok? I assume they will change a bit as the first 7-10 days goes in for the DLM to fiddle about with? Although the engineer said that generally what I get right now will be what I get from now on, essentially.
I've just ordered BT Infinity 1, Home Phone and BT TV for my folks to consolidate everything with one supplier.
Their broadband is moving from Sky (8MB ADSL) as part of there cancellation, they got an email from Sky after I placed the order with BT and it said this:
Do I need to contact BT and tell them about this so the line will be ready for the Infinity install or does it not matter? The last thing I want is a problem with the installation and them being without broadband for a period of time.
There BT Master Socket is not fibre ready will this be changed as part of the engineers install? I've opted to self setup of the Home Hub and TV.
Their broadband is moving from Sky (8MB ADSL) as part of there cancellation, they got an email from Sky after I placed the order with BT and it said this:
Do I need to contact BT and tell them about this so the line will be ready for the Infinity install or does it not matter? The last thing I want is a problem with the installation and them being without broadband for a period of time.
There BT Master Socket is not fibre ready will this be changed as part of the engineers install? I've opted to self setup of the Home Hub and TV.