Associate
Do you mean about only getting 2mbit? Thats because on the 40mbit down package upload is limited to 2mbit you only get 20 on the 80mbit package.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Do you mean about only getting 2mbit? Thats because on the 40mbit down package upload is limited to 2mbit you only get 20 on the 80mbit package.
Soldato
Not anymore apparently.
Yup, you do. My Infinity 1 was activated today and its syncing at 40/9.5. The BT portal also says that my upload speed is 9.5mbit.
Associate
Thanks for trying to help!
I contacted live support earlier.
They said they will reset my profile.
I'm so happy yay.
2mbit capped upload? Why do people even go with such a shoddy ISP?
Soldato
same upload as TalkTalk do, and the same that BT are introducing in the new year, and no doubt Sky will follow suit shortly after - probably a way to get you to upgrade to their higher tier packages where its un-capped
Associate
where did u get the info on bt capping in january
Quick question on leaving BT (still only potentially at the moment). Had conflicting information from a couple of sources, will get around to speaking to BT, but thought I'd ask here first.
So, current BT contract ends 22nd December this year. This was a renewal contract completed 12 months ago.
I've been told that if I'm inside my final month with BT (so after 22nd November) I can put in the request to a new ISP to transfer without penalty. BT will have had the money for my final month as they take payment upfront. With there being an average two week period to move to the new ISP, this will leave a 2-3 week period where I'm paying both ISP's - not an issue.
However I've also been told that people have transferred away from BT just days before the end of their contract and have suddenly received a bill for the HomeHub. Apparently all lost in their T&C's, however they defer the payment on this until you leave BT (something to do with OFCOM forcing them to only charge fair and reasonable cancellation fees, so they go this route instead). No option to return the HH as it is useless to them (I know, doesn't seem fair, but apparently is happening).
So, bottom line. Contracted at BT until December 22nd. If I put in a request to another ISP to move to them on say November 24th am I likely to receive fees/charges from BT?
Or, am I going to have to speak to my potential new ISP and see if I can request an exact date of 22nd December (if that is possible) for the switch?
If I leave the move until afetr 22nd December, because I'm "out of contract" with BT they have listed what they will start charging me and my bill is going up a fair amount.
Any experiences greatly appreciated.
So, current BT contract ends 22nd December this year. This was a renewal contract completed 12 months ago.
I've been told that if I'm inside my final month with BT (so after 22nd November) I can put in the request to a new ISP to transfer without penalty. BT will have had the money for my final month as they take payment upfront. With there being an average two week period to move to the new ISP, this will leave a 2-3 week period where I'm paying both ISP's - not an issue.
However I've also been told that people have transferred away from BT just days before the end of their contract and have suddenly received a bill for the HomeHub. Apparently all lost in their T&C's, however they defer the payment on this until you leave BT (something to do with OFCOM forcing them to only charge fair and reasonable cancellation fees, so they go this route instead). No option to return the HH as it is useless to them (I know, doesn't seem fair, but apparently is happening).
So, bottom line. Contracted at BT until December 22nd. If I put in a request to another ISP to move to them on say November 24th am I likely to receive fees/charges from BT?
Or, am I going to have to speak to my potential new ISP and see if I can request an exact date of 22nd December (if that is possible) for the switch?
If I leave the move until afetr 22nd December, because I'm "out of contract" with BT they have listed what they will start charging me and my bill is going up a fair amount.
Any experiences greatly appreciated.
Associate
i left bt in oct after 18months contract for infinity 2...and i gave my 30 days notice onn 8th sept...it all got cut off 8th oct.....13th got refund as i had only paid end of august
no mention of charge for home hub
Package
Broadband and Calls
20 Sep - 7 Oct 15
Our prices have changed. We've refunded what you paid in advance and recharged you at the new price
Refund Broadband and Calls -£67.28
20 Sep - 2 Dec 15
This is a refund of the price of your Package which you paid in advance up
to 2 Dec 2015
Broadband and Calls £17.58
20 Sep - 7 Oct 15
This is the cost of your Package up to 7 Oct 2015 at £29.56 a month.
-£49.70
Broadband Access Service £5.50
7 Oct 15
This charge is for the cessation of your Broadband - for further
information please see http://www.bt.com/ceasecharge
i had refund for calls and bt sport too but thats all that was mentioned on my final bill
no mention of charge for home hub
Package
Broadband and Calls
20 Sep - 7 Oct 15
Our prices have changed. We've refunded what you paid in advance and recharged you at the new price
Refund Broadband and Calls -£67.28
20 Sep - 2 Dec 15
This is a refund of the price of your Package which you paid in advance up
to 2 Dec 2015
Broadband and Calls £17.58
20 Sep - 7 Oct 15
This is the cost of your Package up to 7 Oct 2015 at £29.56 a month.
-£49.70
Broadband Access Service £5.50
7 Oct 15
This charge is for the cessation of your Broadband - for further
information please see http://www.bt.com/ceasecharge
i had refund for calls and bt sport too but thats all that was mentioned on my final bill
Last edited:
Thanks for that. I didn't want to cancel my Infinity 2 as that was potentially going to cause a delay when moving to the new ISP. I'm really, really hoping for only a short time without internet as the BT service ceases and the new one takes over.
I went to the BT online chat earlier. I currently have a print out of the following conversation:
Me: My contract ends on December 22nd this year. If I were to change to a different ISP within my final month (after November 22nd) would there be any early cancellation fees and how much would they be?
Agent: Your contract will end on December 22nd. If you will close this account, you will not have to pay any early termination fees for this. However you just need to give a notice period of 30 days for this.
Me: So, if I decided to move to another supplier for my broadband, that would all get dealt with and I wouldn't have to pay any early termination fee so long as I was within my final month of my BT contract?
Agent: Yes. If you change the provider and inform them to deal with us then our specialist will help for this.
So I'll keep hold of that and if I'm going to go ahead and move I'll do so early next week so I'm within my final month. I've got this in writing that there should be no final charges to me.
The agent I spoke with online asked if she could call me and then out me through to customer options at BT - see if they could do anything for me. I agreed. She called, she put me through to customer options, they picked up I could hear chatting and an office in the background) and then they hung-up on me.
I was livid, called them back directly - got through....hang-up again.
So of that is how BT are going to treat me then maybe time to move on.
I went to the BT online chat earlier. I currently have a print out of the following conversation:
Me: My contract ends on December 22nd this year. If I were to change to a different ISP within my final month (after November 22nd) would there be any early cancellation fees and how much would they be?
Agent: Your contract will end on December 22nd. If you will close this account, you will not have to pay any early termination fees for this. However you just need to give a notice period of 30 days for this.
Me: So, if I decided to move to another supplier for my broadband, that would all get dealt with and I wouldn't have to pay any early termination fee so long as I was within my final month of my BT contract?
Agent: Yes. If you change the provider and inform them to deal with us then our specialist will help for this.
So I'll keep hold of that and if I'm going to go ahead and move I'll do so early next week so I'm within my final month. I've got this in writing that there should be no final charges to me.
The agent I spoke with online asked if she could call me and then out me through to customer options at BT - see if they could do anything for me. I agreed. She called, she put me through to customer options, they picked up I could hear chatting and an office in the background) and then they hung-up on me.
I was livid, called them back directly - got through....hang-up again.
So of that is how BT are going to treat me then maybe time to move on.
Associate
good luck stoofa..i just cant decide who to go with..im currently using my neighbours wifi thru my mobile phone using usb tethering so i can only surf and not download as they dont know im on it :O
Source please.
Associate
I believe plusnets reasoning for this is actually because to get the 20mbit upload they have to pay BT openreach for the 80/20 package for every person even if you only signed up for the 40 mbit. So now they have stopped doing this and rather than paying open reach the same amount for each person they are splitting it into 40/2 and 80/20.
Its bascally saving money for plusnet that they dont need to pay openreach. I guess the other providers will start following suite.
Its bascally saving money for plusnet that they dont need to pay openreach. I guess the other providers will start following suite.
Soldato
Just did a "DSL checker" on my number - apparently FTTP is available. Totally out of the question right now, but something for the future maybe
Seriously expensive though IIRC?
Does anyone have any ideas as to why this might not be working with an RT-N56U? I just cannot get the asus to pick up the connection, despite the modem being synced.
