BT Infinity & FTTx Discussion

Quick question on new fibre connections and training periods etc.
My brother went live on fibre yesterday. He is on an 80/20 package as predicted line speeds were between 59 & 73.
Now I told him that when I got an Infinity 2 connection (couple of years back) I initially got a very fast connection and then as the line "trained" this dropped. So I think I started as theoretically close to the 80/20 as possible and I ended up at 72/18.

His router has now been up constantly for 18 hours so he thought I'd run a speed test just to see how things were looking. 18mb up, all fine, 8mb down - slower than the ADSL he was on.
Of course this is only after 18hrs and his ISP tell him he has to wait at least 10 days as that is the "training" period.

I just thought that you started fast and if errors were detected DLM would slow the connection and this would repeat until a stable connection was made. But if after 18hrs he's already at a speed of 8mb then I was a little worried for him.

Am I worrying for no reason - there is plenty of time left within the training period for this to sort itself out. Or am I right in thinking that an 80/20 connection at only 8mb after 18hrs is a little worrying?

Cheers all.
 
stoofa said:
Quick question on new fibre connections and training periods etc.
My brother went live on fibre yesterday. He is on an 80/20 package as predicted line speeds were between 59 & 73.
Now I told him that when I got an Infinity 2 connection (couple of years back) I initially got a very fast connection and then as the line "trained" this dropped. So I think I started as theoretically close to the 80/20 as possible and I ended up at 72/18.

His router has now been up constantly for 18 hours so he thought I'd run a speed test just to see how things were looking. 18mb up, all fine, 8mb down - slower than the ADSL he was on.
Of course this is only after 18hrs and his ISP tell him he has to wait at least 10 days as that is the "training" period.

I just thought that you started fast and if errors were detected DLM would slow the connection and this would repeat until a stable connection was made. But if after 18hrs he's already at a speed of 8mb then I was a little worried for him.

Am I worrying for no reason - there is plenty of time left within the training period for this to sort itself out. Or am I right in thinking that an 80/20 connection at only 8mb after 18hrs is a little worrying?

Cheers all.
Click to expand...

Did you run any speedtest's before that showed faster speeds? if not looks like a stuck profile.
 
Alas no - 18hrs in and this is the first test he's run. It surprises me, as I thought he'd have run one as soon as the line went live!
Would information from the router indicate any issues? I'll get him to post me a screen grab over.
 
stoofa said:
Alas no - 18hrs in and this is the first test he's run. It surprises me, as I thought he'd have run one as soon as the line went live!
Would information from the router indicate any issues? I'll get him to post me a screen grab over.
Click to expand...

What he needs to do is post you his router stats, most importantly would be downstream sync speed and also run the further diagnostics test at http://speedtest.btwholesale.com/ which would show what IP Profile is on his line.
 
OK, think I can stop worrying him.
I told him to do a test at speedtest.net - that is where he got the 8mb speed from. I've always used that site in the past and it seemed good.
He has subsequently tested on the BT Wholesale link given above and also at broadbandspeedchecker.co.uk. He's sent me the following screen grabs:

4900002531.png


1.jpg


2.jpg


So.....two out of three are showing "as expected" but one vastly different. Any ideas why that might be?
I was getting worried as I'm going live on Talk Talk tomorrow and hearing him tell me 8mb on the same kind of connection I'm about to get was.....worrying!
 
Dont worry about it stoofa, that one speedtest.net server is probably just on a congested peer or something.

I have been with TalkTalk for ages now, on ADSL2+ and now FTTC. The service has been flawless. Single thread transatlantic peak evening maxes my 80/20 out for example.
 
Jez I remember the days when your satellite connection was so bad you leeched off my 60kbps upload ADSL through FTP :D

(Hi btw!) :)
 
Anyone got a Huawei HG612 that they'd like to sell me on the Members Market? :D

thebennyboy said:
My cabinet has just today been enabled. Can't wait for the engineer. :D
Click to expand...

I've got to wait until the 18th, I'm crossing all my fingers and toes in the hope that someone turns up.
 
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I have been connected a week now and had the same stoofa. I now get a fine test through speedtest but I'm getting a lot of disconnections. Looking at the event log after seeing I was only connected for 4 hours I had 3 or 4 disconnections during the night and re-sync at 59999. Worth getting onto BT as I'm still inside the 10 day period?
 
Hi All,

I had BT Infinity installed a couple of years back and the speed was worse than the normal Broadband (I currently get approx 6/5 meg download and less than 1 upload). So after about a month I switched back.After a couple of engineers came out the last guy said the problem was due to Aluminium cabling down my roads. No other engineers ever mentioned this.

A couple of years later and I am getting really frustrated with the speeds I am getting and have started to think about this once again.I have always had in the back of my mind he may have just been fobbing me off.

I can understand Aluminium is not as conductive as copper but would it really make that much difference?

BT seem very hard to find anyone to talk to on the phone where they will actually listen does any one have any ideas who I could contact to try and get a definite answer on whether I can actually get a faster speed than what I have.
 
Not had an engineer out since August 2014 (Thought it was longer ago than that must just feel like it when I am downloading anything! ).

I was just looking back at the details. Was told that because I was about 800m from the exchange this was the problem with the aluminium if I was only 100m it wouldn't be an issue.

Do you think BT would send an engineer out to check for Fibre speeds before I change my broadband package? Last time I switched back after the problems I ended up on another 18 month contract and don't fancy that.

I would call them but will only end up at some call centre telling me to unplug my router!
 
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Sorry just read back my notes

Its was 800m from Cabinet not exchange, sorry.

Do you think that could cause such drastic drop in figures from the images posted in #13836?
 
Guys, does anyone experience randomly slow to load web sites on fibre? I've had Infinity 1 for a couple weeks now and everything is great, speedtests are regularly showing I'm almost maxed out at the top end of the speed available with @37Mbps D/L and @30ms ping and Torrents are ultra rapid. But for a day at a time every so often, web pages become painfully slow to load, sometimes they initially appear to load lightning quickly but with half the site missing and then its like everything freezes and a minute or so later it all loads in at once and is back to normal. Anyone else get that? Pretty certain its not a local issue as I'm very particular about both security and PC housekeeping.
 
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